Best Buy Canada

I was in the North Bay, Ontario, Canada Best Buy store on June 23, 2020 to ask questions about and look at security camera systems for my home. As I walked in, down the center isle, looking in each section to see where I needed to be, I was passed by 3 different best buy employees who were walking to the front of the store. As I reached the back of the store, looking towards the Tv department and still wasn't sure where I should go next, I stood and turned toward the front of the store looking for someone who might help me. I think I stood there for about 5 minutes when I decided no employee was coming back. I then walked to the front of the store, stood beside a skid of air conditioners for about another 5 to 10 minutes, patiently waiting for any employee to notice me. As I stood there I counted, 1 employee behind the customer service desk on my right, 1 employee behind a cash register, 3 employees looking at their cell phones and 3 or 4 other employees just standing chatting to each other. Not one looked in my direction the whole time I stood there. I finally had to YELL! "Is there anyone that works here that might have time to assist me!" This obviously got all employees attention and 1 young man finally came over very sheepishly to assist me. He did take me to the department that I was looking for and needless to say I didn't buy anything, due to customer service or lack there of! Strangely when I left the store, there were no employees just standing around, they all suddenly had somewhere they had to be. This is not the first time I have been in this store and received the same treatment. I can't speak for any of the other 3 or 4 customers that were shopping or at least attempting to shop there at that time, but I was very disappointed and will not be going back anytime soon. You obviously over pay your employees because they certainly don't work! There work ethics had nothing to do with covid 19 and more to do with socializing. If I had thought at the time I would have taken a photo of everyone just standing around but I was far too angry at the time.
Yours truly
Dorothy Mongrain
[protected]@hotmail.com