Tim Hortons reviews and complaints 1
View all 3015 complaintsTim Hortons - coffee
On Saturday, September 21 at approximately 8:30 in the evening I passed through the Tim Hortons on water and trim in or leave it as it is my normal restaurant and I place the order for two extra large coffee one was a black coffee in the other Wednesday.. was a coffee with three milk, The other staff member prepared to copy and paste them on the counter and the girl at the window proceeded to ask me a black coffee at which time when she lifted it up the lid popped off and she filled it all over her head the other girl came over and one of the girls past need to coffee with three milk and I guess after they fixed up the other coffee they proceeded to head it to me again at which time they could not get the lid to stay in place and asked me what I would like to do when I said we'll maybe put it in a double cup I think it's too hot and that's why those new dome lids are staying on she tried that but again as soon as she lifted it it popped off so while lifting it she held the lid on and pass it to me and as I took it the lid popped off the coffee field goal be hot all over my hand, my lap the seat of my car and down the door of my car and into my purse and on the outside of my purse I was very expensive personnel state my clothing was all stain my car is still staying and as it happened your staff stood there and she stared at me not knowing what to do when I asked can you please give me napkins at least she gave me for the other girl quickly cost me much more and replace the cob for the coffee I'm not even sure and then passing through the window to me again...
So now Tim Hortons because of your "New improved" lid that do not stay on extra large black coffee I have my interior front drivers side car to be detailed, My purse to be dry cleaned and I would like to Inform you that I fully hold you responsible for that and that I expect my expenses to be covered!
I would like more than an automated response on this and would appreciate this escalated to a department that handles injury and damage because the burn on my hand could be much worse
Laura Maat
[protected]
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