Canadian Tire

I see I'm not the only one having issues with the horrible customer service and the total lack of respect for protecting their customer's health and well-being. I ordered a product online, when I went to pick it up, they forced me to go inside the store to get someone to open the garage door to get my purchase. When I get the product I already purchased, I noticed it was full of holes and in very poor condition, what I would consider a defective a defective product. I politely asked them to replace the item with a non defective product. I saw online that they have 11 in stock, but the person (sales rep.) became irate with me and refused to replace the product, I loaded it into my truck and I drove around to the front door of the store. I spoke to the person at the door explaining my issue and asking to speak to a manager, I was bluntly told that I had to enter the store or my complaint would not be taken seriously or processed at all.

While I was waiting, I did my best to keep my distance from other customers and sales clerks, but it wasn't easy. Suddenly this manager walks to me and comes within less than a foot from me, I asked him to respect the 2 meter law put into place by the federal government to help people avoid the virus infection. He responded by laughing at me and started putting his fingers on my phone, laughing away. I turned around and left, I can't believe the way I was treated, absolutely no respect. I was forced to leave the store with the defective product I had already paid for because it was already loaded into my truck and I did not feel comfortable continuing under those circumstances. These people put my life at risk and they thought the whole thing was ilarious, no respect and they did not follow any of the guidelines they posted on their website, there was no curbside pickup, no signs with instructions, and nobody outside to direct customers.

I wouldn't be surprised if this company gets sued for not respecting the current federal law in effect, obligating people, by law, to respect a distance of 2 meters.

If you care about your health and your loved ones, like older members of your family, do not shop at Canadian Tire. That company obviously only cares about money and they could care less about their customers. This is an extremely dangerous place to shop and honestly they don't do curbside pickup, regardless of what their website says.

Stay safe and avoid Canadian Tire and other businesses with similar environments that are likely causing the deaths of many of it's customers and family members.