Caesars Entertainment review: Guest services

I experienced the most rude guest service interaction of my career at Ceasars palace. The man's name was Daniel. It was 1230 10/27/23. He was not helping anybody at the desk and I simply was needing to arrange transfer to the airport in the am. I apologized as I approached him but could I ask him a quick question. I have never been met with such disrespect. He didn't even look up as he informed me he would not assist me as he was very busy. I stated I simply had one question, he said he didn't have time to have lengthy conversation with me and I would have to get in line. I told him he has already made the conversation ten times longer than it needed to be. He said he would answer my one question. I asked "is this where I can arrange a transfer to the airport?" he said no and refused to tell me where to arrange this. He just simply told me I could speak to his manager and to get in line. I have asked to speak to his manager and been told it could take up to 48 hours, then 72 hours, then that I would be able to speak to them and it has now been 4 days with no response. Please tell me this is not the new guest services standard.

I was in town for a continuing education for my license. While comparing notes with my colleagues multiple attendees had a negative interaction with the front desk (more than one person had a negative interaction with Daniel in particular).

I am just frustrated with the lack of response and the total disregard for customer satisfaction.

I won't be back and I will not attend any more conferences that are held here.