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CB Banks Capital One Claims
Capital One

Capital One review: Claims

C
Author of the review
4:34 am EDT
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I purchased a car item from Auto Flix on May 7, 2023, for $99.95. They sent the package via a third-party delivery. The wrong package was delivered to my home. On May 17, 2023, I messaged the company to ask about my package since my box had never reached its final destination. They said it had been received and to contact the distributor, Cirro. I attempted to contact them but failed to reach them. I received a package at home with the wrong address on the box. After going back and forth with Auto Flix, I was not getting anywhere with them, so I contacted Capital One Customer Support about my issue for them to help me fix it. I disputed the transaction on June 15, 2023, and they returned the credit to my account. On July 31, 2023, I received a letter from Capital One through their App stating they were charging me again; I immediately reached out to them On August 2, 2023, and told them to give me the link for me to send all the emails, photos, and videos proof that I had not received my product. They gave me the credit back in the account. On August 25, 2023, they sent me another letter and charged me back the account; I Called back and went through the process again. This time, I stayed with the customer service rep on the line while I sent the evidence, and after I did, he told me that they were too late. I submitted the proof as I was told on August 2, and they refused to credit my account back. I am being charged due to their lack of effort to help me solve this problem. They messed up, and I lost $99.95 plus interest as the customer.

Desired outcome: I would like a refund.

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  1. Capital One Contacts

  2. Capital One phone numbers
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    11%
    Confidence score
    USA and Canada
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    General Customer Service
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    Home Equity
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    Personal Loan
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    Investing Products
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
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    Nov 20, 2024
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Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
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