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CarMax

CarMax review: be well prepared to enter a nightmare world! 56

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12:00 am EST
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To anyone who is considering buying a car at CARMAX, I would think a 100 times before buying through them!

Here are the REASONS why:

I bought my car 15 months ago at CARMAX located in Dulles VA. Within the second day my car had to be towed back to CARMAX. Unfortunately nothing was obvious while test driving it. The rotors had to be changed, the HVAC had to be replaced, an alignment and new breaks among few other things on the list which ended up costing them $8000 to fix my car!

So much for claiming full inspection before the car is put on the lot... two words: FALSE ADVERTISING! Due to the fact my car was in the shop for 30 days, they had to extend my initial warranty to 60 days?

15 months later, I went back to get an electrical part of my mirror replaced and the steering pump replaced -- which was part of the initial problem but it was never fixed! Both parts are under my extended warranty which I paid an extra for it. Good thing I did! Two weeks later, I still do not have my
car back because they are arguing with the claims company to have the right piece shipped to them. In the meantime I am the one who is suffering going from one loaner to another loaner. The mirror and the steering pump should not take more than one day of labor. Do I really need to go through so much
hassle when I bought a warranty so I should not go through so much pain! I have been going back and forth (4) times now, if it happened to me I am sure it happened to others. It seems that this inefficient management is a common pattern.

Would I consider a car from CARMAX again? Absolutely not even if it was given to me for free. I would never want to go through the same experience again.

So for all the braves who are you still considering buying a car through CARMAX, just be well prepared to enter a nightmare world!

56 comments
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redbuick
US
Jun 06, 2016 12:24 pm EDT

My stomach turns as I hearxrjese dopes say American cars a Rex kink. any abused vehicle is junk and Car Max sells junk domestic and foreign. Cases? My Xo worker bought a "Toyota" Camry v6 [protected] miles, extended warranty. Besides overheating a week after she bought it and the hvac needing to be overhauled and cleaned vents. Of mold. Again they didn't want to honor the warranty. Second my sister bought a 22000k 2007 dodge charger.that the day she bought it began stalling, traction light stuck on stereo crackling, dead battery, . So shovecyou butt kissing of the Japanese cars. I've worked on vehicles for 25 years, and they all break down, bit car Max is perpetrating massive fraud. Crooks.and if you amen their business practices you might as well have a mask and gun and rob people too.#dishonesty

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Kilmer
US
Aug 24, 2016 7:39 am EDT

I bought a 2008 dodge nitro, after driving it for a week the brake stated to make sounds, took it back three times they told me that all use cars have some problems, they did not fix it . They were only concern about the amount of repair not making sure the customers is satify with the purchase or thier service, which is the worst i have encounted. My recommadation is that if you don't want to get taken or ripped off do not buy a car from CARMAX.This was my first and last time buying a car from them.

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Girlbright
US
Aug 24, 2016 7:39 am EDT

Carmax sold me a car that they knew had problems. They do not inspect thier cars prior to selling them- and if they do, then they willingly sell cars that have issues such as worn out breaks, doors falling off, and faulty heat shields.

The service dept has inconvient hours, the technitions are hard to get a hold of, and they expect you to put your life on hold so that they can get to your car on thier own time. Carmax should be working for me, not making me rearange my day. My car is still under warrenty, I did not expect to have these problems.

I will never deal with Carmax again, and I advise everyone else to do the same

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Jamie Freeman
US
Sep 19, 2018 2:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Is there a possibility that you could please stop showing the commercials with the tall guy with the blonde hair and glasses? To be completely honest those commercials with him just keep getting dumber and dumber and I'd appreciate it if you stopped showing them.

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Rango Liu
US
Oct 22, 2018 8:02 am EDT

very bad. I am here to buy the car. The airbag lights always flicker. I came back here eight times a month. Did not fix it. Is still waiting.1131 Central Avenue Duarte ,CA91010

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Yheo
Fremont California, US
Sep 04, 2022 1:29 am EDT

And never gotten paid ! They treat me like I'm a nobody then they have bad attitudes and smell like alcohol

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Eliska Wrightson
Guilford, US
Sep 05, 2022 11:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a receipt for the payment I made on my vehicle this month and the website is saying I am past due. I have had several problems with this. Please help.

CarMax East Haven, CT

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Abdullah Daas
US
Sep 20, 2022 11:41 pm EDT

I paid off my car 6 months ago but never received my title , I called many times but their customer service are useless , they never reported my payments to the credit bureau even though I was never late for payments . Acc # [protected]

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Love cars
US
Oct 10, 2022 9:58 am EDT

I sold my vehicle to CarMax on September 26 and the check given from CarMax to buy my vehicle is not available to cash out to my bank account the check is from the same the bank where I bank. I called my

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Pier Forbes
Plantation FL, US
Nov 23, 2022 2:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Two payments were taken from my account this month:

11/14/22 CarMax Auto Finance 221113 CARMAX071036918 FORBESPIER $662.00

Expand Row3 11/14/22 $662.00

Please to refund one of these car payments.

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Ted Bowen
SALISBURY, US
Dec 03, 2022 11:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was attempting to sign my documents online but i was having trouble with the process on Sunday 11-6-22 around 3:00 pm. I asked for help from "Margaret". I never received any help and i locked the signing process up. Because of "Margaret's lack of any professional help, I was forced to have someone at the Charlotte, NC, store do her job.

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Barrington Adams
US
Feb 06, 2023 4:11 am EST

The service manager Sani Hadzibrahimovic (aka) Nicholas Hernandez, is very arrogant and not professional, never returns calls nor does he follow up. I was in the hospital send several emails confirmed the viewing of the car and he never called back to tell me the car was sold.

I believe that is was a bait and switch

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Kingston Patterson
US
Jul 25, 2023 10:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rude

its been 3 weeks and i have not received a refund

[protected]

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Kimbo4084
Benton, US
Aug 14, 2023 10:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a car from Carmax in Memphis on 4/2/23. I paid TN state sales tax (on a 2012 used car), received a temporary tag for 60 days and I STILL HAVE NOT RECEIVED A TITLE to register & get tags so I can drive it.

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Nicole Miller
US
Sep 26, 2023 3:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CarMax not one time communicated with me that they brought my loan from my lender. never said nothing to me despite the lies that they say that they did because I got nothing in communication in any way shape or form! 20 months after I bought my vehicle they decide to repossess it 2 days b4 my 40th bday n want $13,000 to get it back for reg.

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Sonia M Olmedo
US
Oct 11, 2023 3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Carmax sold me a vehicle with navigation when in fact, it did not have navigation $1000 refund check was to be issued but never was. IT HAS BEEN 2 years! I want my money please.

My fiancé is passed away he was the second on title.

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  1. CarMax Contacts

  2. CarMax phone numbers
    +1 (800) 519-1511
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    +1 (844) 765-5757
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    Supplier Inquiries
    +1 (804) 747-0422
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  4. CarMax address
    12800 Tuckahoe Creek Parkway, Richmond, Florida, 23238, United States
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    Oct 29, 2024
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