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Their website says delivery in 2 to 4 weeks. They will lie to you. I ordered a garage from them 10 weeks ago, march 28, 2006, with a 10% deposit. 6 weeks later, it was installed on 5/13/2006, a day late, and without installing the 10x8 foot garage door. When i called them on friday, may 12, the day it was supposed to be delivered, and they said they were running late, i asked if that meant they would be there saturday. The reply was "i'll call you and let you know." they didn't call and since they close at 4 pm on friday and are not open weekends, i couldn't contact them. I live 4 1/2 hours away from this property. They did show up saturday but said they couldn't install the garage door because a bracket was missing. What good is a garage without the door? The installer said they might install the door monday, may 15. The garage was constructed using 14 gage frame, and i had specified over and over to both companies that i wanted 12 gage. 4 weeks later, they have yet to install the door, because they don't have anybody going up that way.
Today is june 9, 2006, and they are supposed to be up next week to resolve this. I've heard this crap before. They are supposed to call me this weekend, according to gabriel ortalaza at carports.com. This is a lie because i know carolina carports is closed on the weekends. My advice is stay away from these businesses, unless you like to wait and wait and wait and be lied to.
June 10, my neighbor in indiana calls me to inform me that my atv was stolen from the garage. The atv was double chained into 30 inches of concrete in the ground, inside the building.
June 12, 2006, gabriel ortalaza from carports.com emails me. He is very sorry my atv got stolen from the garage, but it is not his fault and that i will receive a call this week about installing the door.
Today is june19,2006, no call from carolina carports.
June 22, 2006, we are now at 12 weeks after i ordered building and after almost 6 weeks with no door on it. Brenda, from carolina carports mississippi office, calls to ask if my carport has been repaired yet. She tells me it will be done tuesday, june 27, but i must give her directions again on how to get there. I can't email it, because they have no computers there. I told her the directions.
June 27, 6:15 pm javier(i don't know his real name because he doesn't speak english very well, so i will call him javier) calls to tell me he is there to put up door. Hoooorah
June 29, i call javier to confirm the door is installed. He says yes, door is up, send check to company. The balance is to be paid when the job is finished.
July 1, 4 pm my neighbor calls and asks if i had been down to the property. He is standing inside my building and there are tire tracks in the driveway. I said it was probably the guys installing the door. He tells me the door is still lying on the floor not installed.
July 1, 4:30 pm i call javier and ask why he told me the door was installed if it wasn't. He said he had no generator that day and the road was closed. Liar liar. If he didn't have a generator, why did he show up at all? The original contract stated they would need one. They need one to put the building up. It is now 7 weeks since the building was put up and it still has no 10x8 foot door.
I am so aggravated! We place an order in September with the same 10% down. And have been patient with waiting...Now after several calls and 10 weeks later, was lied to two weeks ago they stated that we were in the Que for next week. LIE last week called to find out when...Lied to and said that they are really backed up due to WEATHER! (really... what weather? "rain") Was told Friday 11.21.14 that she "the lady that deals with the scheduling" that she would call me back by 4:30 Friday...LIE, because that call never came!
I am sick and tired of their BULL____! I have tried to find a manager/owner to file a real complaint with. but can not seem to find anything!
Wish I new a better place to do business with, because these people do not know the first thing about running a good company, let alone any costumer service!
We too have had nothing but lies and disappointment from Carolina Car ports. We purchased a carport the first of August. They said it would take 2-6 weeks to deliver. It is now Dec., four months later and still no carport.They have scheduled delivery 3 times and didn't show up. They have our money and have refused to give us a refund but still no delivery. Spoke to a lawyer, he said to speak to a supervisor, explain the situation and tell them that if they do not make the scheduled appointment and install the carport today or issue us a full refund, we will file suit. I called them, told them what my lawyer said and they assured me someone would show up today to install the carport. Waiting to see what happens. I would never buy from this company again and would not recommend them to anyone!
My experience is the same, horrible customer service, delays and lies, finally canceled. Be careful they operate under several names
Although my complaint may not seem as bad as the preceeding complaints, I feel after reading these prior reviews that I must express my experience with this company as well.
During January of 2014, I went to a local private Carolina Carport dealer. My very first experience was that of poor customer service, nonchalant, "it is what it is" personality. I did place the order with this dealer and waited, as instructed, for a call for installation. It should be noted that I was told at the initial order that they were out of the color to put a door on the end of this building and that I would have to give them a few weeks to get that color and order the door separately. I was quoted a "$300.00" price at that time for the door and installation. When the call did not come within the time frame promised, I called the company number that was given to me by the dealer. (The dealer had been very specific at the time of the order and down payment of 10% that it was "out of my hands" after the order was placed.) When the call was answered, I explained my order and was basically told "oh yeah", as if they had forgotten to call me. They then told me that someone would be returning my call. I waited a few more days and did get the call wanting to schedule installation.
On the day of installation, I must say, the guys installing were expeditious, polite and appeared to install a quality building. When completely installed, I inquired again about the door. The installers told me again that they were out of the material in the color that I needed and that I would have to call them back at a later date. He also confirmed the $300.00 price tag.
I waited over 9 months and called the company again in November of 2014. I spoke with "Haley". She stated that she would handle my order and call me back. She also confirmed the $300.00 price tag. I waited for over a week for Haley's return call and never got it. I called the company back and was able to get Haley on the phone. She stated that she had my order on her desk on the "to do list" and would call me back. I waited another week and got no return call. On November 18, 2014, I called again and when I asked for Haley, I was told that she was with another customer and would call me back. NO CALL AGAIN!
On December 30, 2014 I called back AGAIN...and AGAIN, asked for Haley. The lady I was speaking with stammered, not really commenting whether Haley was available or not and I then reiterated this entire sequence of events. After my book full of events were dispelled on this lady, she stated, "well sir, Haley doesn't even handle orders such as this...you need to be speaking with our ordering department". OK, WELL CAN I SPEAK WITH THEM! I was then transferred to Javier. Well, fun, fun, fun. I repeated this whole library of books of events to Javier. His immediate response was "sir, we don't ever run out of colors...you must have been told wrong". I replied, "well, let's get this order going since you obviously have the color of the door that I need". He hammered around in the background for a while saying that he was still trying to look me up. After a while he said he found the order and again, asked what size building I had. I figured he should know that since he had just confirmed that he'd found my original order but told him anyway. His response was then that one door for this building was over $700.00. I argued this as I'd been told numerous times that the price was $300.00. He went into a whole litany of reasons why the one door was over $700.00 for a building that cost just over $1000.00 total. After all of this, I decided at that moment that enough is enough. All I can say is WOW!
To sum this up, it will be a cold day in Hadez before I EVER call this company for anything again. The customer service from the private dealer to the reps over the phone is outrageously out of step (to say it lightly) and not at all practicing kindness, satisfaction or "please come back to see us" mentality. I've lived over 49 years of my life practicing the principle of "treat people the way you want to be treated...especially those who help pay your bills". I expect nothing for free and always expect to pay for service rendered. A business is built on reputation of good service, honesty and ethical treatment of others. I'm not sure how this company has grown to it's current size, other than maybe they started with the right principle and lost their way at some point. To Carolina Carports, I say this, "keep up the good work and see just how long you stay in business".
Same experience. Waited from 10/2014 - 03/2015. Constant phone calls and promises of delivery on their part. They've got it down to a science. Finally cancelled my order for non-performance and have been waiting for a month for my refund - several calls and more promises. Check's in the mail. My problem is that they deducted 70% from my checking acct for my down payment instead of 10%. Since they promised that I'd have the carport in 4-6 weeks I foolishly told them to keep it and I would have less of a balance to pay after installation. Spoke with a couple of honest people toward the end of all this who told me that most employees are not even there over the winter months and that independent contractors do their installs - they don't have emplyees who do that. If I don't see the check in the next few days it's time to file a consumer complaint with the NC Atty Genl's Office. After that it's time to file a civil suit and take them to a jury trial where I will be going for the refund, damages for my aggravation and atty's fees. As long as I've spent this much time and aggravation, I'll see it through to the end. A little extra effort and a trip to NC is no big deal. You'd think after using over a thousand dollars of my money interest free for 6 months they'd be ready to send it back but I guess it takes all kinds.
My Carolina Carport Inc. (CCI) purchase was a positive experience for a top quality product backed with great customer service. My CCI building is the showcase of my neighborhood in looks and quality. The (CCI) team was first class, friendly, organized and very helpful to ensure my building was scheduled and completed to my satisfaction, they are very accommodating. The CCI team helped me with any permitting questions and coached me through the inspection process to ensure everything passed. I researched carports for months to find CCI carports are top quality, promote excellent value, and provide the best customer experience to ensure you are completely satisfied with your purchase.
I also wanted to share that CCI has many brokers offering their products and in some cases the broker may not return calls etc… please do not let this be a reflection of the CCI customer service, they returned calls ASAP.
WE TOO BOUGHT FROM CAROLINA CARPORTS. BIG, BIG MISTAKE. SO FAR THE BUILDING LOOKS OKAY, , BUT THE DOORS DON'T WORK RIGHT. WE ARE OLD PEOPLE AND IT IS ALL MY HUSBAND CAN DO CLOSE AND LOCK THE DOORS. I WILL NEVER BE ABLE TO DO THAT. WHEN WE DISCOVERED THIS PROBLEM, I STOPPED PAYMENT ON MY CHECK. I TOLD THEM I WOULD PAY WHEN THE DOORS WERE REPAIRED. THEY CAME BACK, AND TOLD MY HUSBAND HE WOULD HAVE TO SPREAD HIS FEET 4 TO 5 FEET APART TO GET THE DOORS TO LOCK.. THE LATCH DOES NOT LINE UP AS IT SHOULD. I WILL NEVER BE ABLE TO LOCK THESE DOORS AS IS. I HAVEN'T GIVEN THEM ANOTHER CHECK YET. I WOULD NEVER RECOMMEND THEM TO ANYONE. I WISH I HAD READ ALL THE COMPLAINTS FIRST. I WAS TOLD THEY WERE IN GOOD STANDING, THE BEST, AT BBB. NEVER BELIEVE ANYONE, CHECK FOR YOURSELF.
I hope they do better nowdays I just order a building from them