CCI*Reservations review: hotel bookings

How CCI*Reservations is allowed to stay in business, I'll never know. The phone number I used to talk to a customer service agent was: 1.855.956.2201.

What happened in my particular case was that off of the Google listing of applicable websites, I clicked on the Best Western Meridian website, the address of the hotel being in Meridian, Idaho (a few miles west of Boise).

On the first page of the website, I noticed that it didn't look like Best Western's usual website, but rather, a reservations site that handled the booking, itself.

At that instant, my internal alarm bells didn't start ringing since I LOOKED AND MADE SURE that the webpage definitely indicated the hotel's address as being in Meridian, Idaho.

So, I clicked on the dates for my check-in and check-out, and as would be expected, I landed on another webpage wherein I was prompted to continue doing the data entry in terms of the type of room I wanted, as well as my credit card information.

After the website accepted all my information, it sent me back a confirmation. But Holy Toledo, I was SHOCKED to read on that confirmation's webpage that the Best Western Meridian Hotel's physical address for my reservation was in Lloydminster, which is in Alberta, Canada.

WHAT.
THE.
HELL ?!

I've never in my entire life been in Canada, nor do I plan to visit Canada at any time in the foreseeable future. Eh?

And to top it off, the "window" for cancellation had already passed. That's right, you heard me right. Although I had just finished paying for the room not five minutes before, CCI*Reservations, in its infinite ignorance, had already considered it too late to allow me to cancel my reservation and issue me the appropriate full refund.

Any reputable hotel accommodations company in the world would give a customer at least a 24-hour grace period for canceling a booking.

But, you see, that's just it: CCI*Reservations is NOT a reputable company. It is a firm off ill repute.

When I spoke to the customer service agent and told her that it was not my fault that the website unknowingly switched me over to another Best Western Meridian Hotel's website [i.e., from Boise, Idaho, over to Alberta, CA] without me instructing it to, she said that (and with an accent that I had trouble understanding, thus my requesting that she repeat herself several times during the actual phone conversation) it was too late to cancel without my incurring an unavoidable penalty.

She said that she could go ahead and cancel my reservation, yes, indeed, but that I would still be charged a ONE-NIGHT FEE!

She said there was nothing else she could do, even though I continually repeated to her that it was the website's fault that this gross error occurred -- NOT mine. Needless to say, it was like talking to a wall.

It is my belief that this "switch up" occurred purposefully, just so that CCI*Reservations could get a one-night's hotel room fee in their pockets without doing anything whatsoever to earn it.

Oh, and adding insult to injury, they charged me an additional $14 "processing" fee at the exact same time that the erroneous reservation went in, something that most other hotel reservations websites DON'T do.

Our government should get in there and shut CCI*Reservations' website down PERMANENTLY. I mean, what are we paying taxes for? So we can continue to have an egomaniacal dullard sit in the Oval Office and not get any consumer protection when we really need it?

CCI*Reservations: A scam company if ever I saw one.