Menu
For Business Write a review File a complaint
CB Credit Cards CG Billing Taking money from my account
CG Billing

CG Billing review: Taking money from my account 51

M
Author of the review
6:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company took money from my credit card without permission.
When I informed them about the transaction the site "CLAIMED" to cancel the transaction.
GUESS WHAT! They never returned the money. I have two (2) statements from them claiming the transaction is canceled but still I don't have my money back.
Don't use any company which uses CGBilling (CGBilling.com) to do their billing otherwise you could end up like me.

51 comments
Add a comment
R
R
Ray Unseitig
Escondido, US
May 23, 2010 1:49 am EDT

Cgbilling.com used my ATM to charge 30.19 for what I do not know. I cancelled the ATM and now $29.95 is showing up on my statement even after the ATM Card was cancelled.

Who is this?

F
F
Frank cahill
Belleville, US
May 27, 2010 10:26 pm EDT

I have charges from this company too.. I am demanding my money back or I will report them to the New Jersey Attorney General as well as recourse the charges through my credit card company which will cost them money, just as it cost me time.

L
L
Leplaallnight25
Aurora, US
Aug 09, 2010 12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi everyone, I used https://www.cgbilling.com for a site called http://xl-toons.com and I used this site for one day and the next day I cancel it from https://www.cgbilling.com and then two days later I get charged $34.95 I called https://www.cgbilling.com and I get a lady who tell me that the computer needed to get up dated and it is canceled and I have to wait 72 hours, and I am still waiting.

T
T
tungtran2006
Portland, US
Sep 15, 2010 3:21 pm EDT

me too they from my account very month 9.99, i dont known verything, some body help me

E
E
eilselinchico
Chico, US
Mar 04, 2011 5:56 pm EST

I have to charges from cgbilling for 99.99 each which I did not authorize - I don't know what it is. when I called they told be to call back in 30 mins without even getting my name or any info - totally screwed up!

R
R
Rudolf69
SK
Jun 07, 2011 1:05 am EDT

I have the same problem. They are legal pirates with official website. From me charged 39, 90 euros mouthly. They are cheking the card numbers if you are pay something with CREDIT CARD. They are hacking and cheating you are in dangerous. You must cancell oll your CREDIT CARD and contact pollice. they are caterpillar company. YOU ARE IN DANGER !

A
A
Andrew Crane
Pompano Beach, US
Oct 09, 2011 11:02 pm EDT

I also have a problem with CGBilling.com. And would like to know why there has been a charged on my account for the last 3 months of the amount of $39.95, and a INTRNTL TRAN of $ .32 every month throw my CREDIT CARD Acount? And I did not Authorize this. Will somone please, help me and give me answer why this is hapening, thank you.

G
G
GHIRAM
AU
Oct 10, 2011 11:03 am EDT

I had the same problem. I contacted my bank and got my card blocked. They're getting the money back as well. Better call your bank and get a new credit card!

C
C
CG Billing
ES
Nov 22, 2011 11:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello,

I'm sorry you are having problems with your payment. CG Billing works with many different websites and these problems are very rare but unfortunately sometimes they can occur for various reasons. We always strive to help clients with any issues regarding their payments. Please visit www.cgbilling.com where you can contact us directly via phone, web or email and we will do everything we can to make sure that any billing queries you may have are answered and any possible problem solved.
Kind Regards,

The CG Billing Team.

Z
Z
Zoja Zosite
US
Jan 14, 2019 8:27 am EST
Replying to comment of CG Billing

Also took from my account 9 euro!No refund received...

R
R
Russell Dyson
NZ
Nov 23, 2011 7:30 pm EST

Wish i had checked this site before making payments through this company...I had a two day trial on a site and cancelled it through CGbilling within 12 hours, received my confirmation notification from them...All good...Nada, they procceeded to charge my credit card again after the trial period, i went back to them and they reckon i have to request a refund from the site i joined directly...This is wrong when i cancelled the subscription well inside the trial period criteria, i was also cancelling there authorisation to charge my credit card...Don't believe there statement above mine, what i'm saying is the response i got today from them...We're lucky here in New Zealand, we have a dedicated credit card fraud unit, who work full time on outfits like this...I will be approaching them today...

C
C
CG Billing
ES
Nov 24, 2011 9:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello,
Normally when you cancel within the trial period there is no charge to your card. If one was made anyway you should of course get your money back. Unfortunately, without knowing what website it was or your details we cannot see exactly what the problem is here, but please send all this information to support@cgbilling.com and we will do everything we can to help you.

Thank You,

The CG Billing Team

bro hub
bro hub
attalla, US
Nov 24, 2011 11:01 pm EST

my credit card statement came to me with a charge from cgbilling, com on it which i did not authorise my cc co. tells me i will have to cancel my card and get a new one this is a bunch of bull i have not been able to contact anyone at cgbilling.com i've never heared of this co.brohubwells

bro hub
bro hub
attalla, US
Nov 24, 2011 11:07 pm EST

is there any help for a widows son? i need some answers soon bro hub

C
C
CG Billing
ES
Nov 25, 2011 11:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello,
The charge with the descriptor cgbilling.com is most likely from a purchase on a third part website for which we are the payment processor. We would never charge a card if there were no goods or services bought. You can search for the transaction details on our website: https://www.cgbilling.com/secure/findTransaction.html

How have you not been able to contact cgbilling.com? We are available by phone, email, web and fax and look forward to assist you in any way we can.
https://www.cgbilling.com/secure/customerSupport.html

Kind Regards, The CG Billing Team

A
A
Addie isaacs
US
Jul 23, 2020 12:08 am EDT
Replying to comment of CG Billing

Bc the us number [protected] listed all over the web and the transaction that charged me is not a working number!

L
L
lisagarry
Hope Valley, AU
Dec 03, 2011 1:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

An entry appeared on my Credit Card without my knowledge.
Details: 25NOV11 O/S Visa Retail P 21NOV
Cgbilling.com +34976362127IE
Foreign Amount IE 66.74
I am unable to trace this item. I want to explain Cgbilling who made the charge. Garry Rogers

O
O
one more robbed
Spokane, US
Dec 04, 2011 9:17 pm EST

Don't know who they are. I have actually canceled 3 credit cards (all with the same credit card company) because these guys keep showing up randomly. I am each time, my credit card company calls them, the charges are actually fradulent and under a different name in there system. To me seems like a problem with this one credit card company as well since none of my other cards ever gets used. I am going to contact the credit card company again and this time permanently close all cards with them.

D
D
dapthander schneeberger
Kenosha, US
Dec 19, 2011 4:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

do not withdrawn any more money from my account i did not unauthorze the withdrawn, next withdrawn i will have call police and make out a report

C
C
Camdigity
West Jordan, US
Jan 31, 2012 11:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CG Billing Team -
You have also charged my account without authorization.

I have emailed cgbilling and have had NO response.
I've also called twice only to be on hold for 1 1/2 hours! I got all the way to the next customer in line to speak with a representative, then got bumped back to #7 in line BOTH TIMES!

You are not available - I've been trying to contact anybody there at CG Billing since December 25, 2011.

C
C
CG Billing
ES
Feb 01, 2012 11:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello,
We do not charge cards without authorization. If the charge was made in error we will of course refund it.
You can search for the transaction details on our website: https://www.cgbilling.com/secure/findTransaction.html
I am sorry you have had trouble getting through to our support, we strive to answer all queries as quickly as possible.

https://www.cgbilling.com/secure/customerSupport.html

Kind Regards, The CG Billing Team

M
M
MC001
Richmond, CA
Feb 09, 2012 6:32 am EST

Similar experience with holding onthe phone and then getting bumped back. Will not contact by web form as I do not trust this phishing possibility.

So have asked our CC provider to investigate our dispute. I am leaning on it being a fraudulent operation. They show a Spanish telephone number in the CC billing entry.

C
C
CG Billing
ES
Feb 09, 2012 8:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello,
I am sorry you have had trouble getting through on the phone. We always strive to answer calls as quickly as possible.
The web form at cgbilling.com is secure, and we would never ask you to submit your full credit card number over the web.
We never charge credit cards without proper authorization and should there be a charge made in error we will of course refund it. The fastest and easiest way to find out what the charge was for and to cancel and subscriptions or memberships with any of the companies on whose behalf we process payments, is to contact us directly via phone, email, fax or web.

Kind Regards,
The CG Billing Team.

R
R
Rick Tuyau
Noble Park, AU
Mar 26, 2012 9:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had a purchase on the 06 march 2012 to which they deducted the amount of AU$31.81 as per agrement yet on the07 march 2012 they had the audacity of withdrawing AU$19.50;on the 09 march2012 another withdrawal of AU$29.14 and another one was done on the 12 march 2012 for the amount of AU$38.94.I went to my bank this morning and straight away they put a stop to further withdrawal by choping my bank card into two pieces.I frankly do not want to express my anger toward cgbilling.com*netcash just yet because perhaps there's a valid explaination to this and get the overdrawing amount of US$87.58 back in good faith anyway i intend to let the world know of the outcome.

R
R
Rick Tuyau
Noble Park, AU
Apr 03, 2012 10:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

is it possible to know which site i entered into a contract with on the 6 march 2012 as i couldn't have axcess to due to thailand law.

R
R
Rick Tuyau
Noble Park, AU
Apr 04, 2012 7:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thank you cgBilling for promptly refunding my overwihtdraw in just 2 days after i put in a complaint even thought i was told to expect a refund in 10 to12 days.I do still wish to subcribe into the same site but unfortunately i dont know how to go about it unless one of you can help as you have cancelled my subcribtion.A big thank you guys for your help.

D
D
DrTim
Helotes, US
Apr 17, 2012 1:20 pm EDT

I have asked them remove my subscription and to ensure that they cannot suck the 29.95$ out of the the account, I am closing it before the two day trial period ends and thus they cannot proceed to vampiring me. The deception has been used (misusing peoples trust to competently stop billing when corrected instructed to do so) over and over again and is the bane of the Internet. At least with a local and or brick and mortar business, you can go to an office and then file charges against them so they behave. For the record, check out the TV show American Greed re: Scams and you will learn more. The so-called men's potency pill (Extenz) with guaranteed results used this same scam of continuing to bill (bilk) the customers who simply asked for their billings to cease, once or before the trial period was through...even tho that company said that the card number you supply them with was to be used only for Shipping and Handling with 3 "free months"...well, internal memos between the brothers who operated this multimillion scam revealed that they intentionally were scamming "the suckers, customers"!..One brother did time in prison and the other one sold the controlling interest to an "ethical company" and the actual medical compound is entirely bogus (I am a physician and worked in that area of expertise long enough to know.) Caveat Emptor in extremis! DrT

C
C
c.Stewart
Webbville, US
Jun 05, 2012 11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CGBILLING.COM is used by scammers. I was taken by a download site that had we will charge you $XX.XX if you do not cancel. Yes that was in the TOS but not posted anywhere on website. anyone that is sent to CGBILLING.COM better beware buyer you getting ready to get burnt. I wish they would police themselves but sadly it takes consumers complaining, and now that Google is big on reviews.. they will perhaps post this at top so all can see.

P
P
peggylee50
Spruce Grove, CA
Jul 13, 2012 4:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

What a scam this cg billing is running...I too received a charge from cg billing for the amount of 54.79, saying the charge is from miscellaneous and specialty retail stores. I knew I had not made any purchases, so went on their web site submitted my info, and was told they had no record of a transaction, so I then phoned there U.S number as I am from Canada, and automatically was told no problem i will credit this amount to your account, I asked what the charge was from, and she was very vague, saying someone downloaded something and must have had my credit card, ..I said on your web site it states that I should have received a conformation e-mail of any transaction? to which I never received, I asked her specifically which site this was for if she could tell me, some Internet TV site she said, so as we are talking and I am going through my e-mails I came across an advertisement I had receive f such a site, that I did click on, but at no time did I download or give out my info on my credit card...so beware very scary, when she realized that I figured it out she was very short and to the point that I don't have to be concerned my cared would be credited for full amount immediately, and was assured that no more charges would incur.. scary stuff

C
C
c.Stewart
Webbville, US
Jul 14, 2012 11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

"CGBILLING.COM is used by scammers"
thats the whole reason they are listed on this site. They allowed it.

If you will contact your CC company tell them you did not authorize transaction then they will see that you get refund, plus charge the process a fee for fraudulent cards.

P
P
peggylee50
Spruce Grove, CA
Jul 14, 2012 4:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thanks for your advice, and I did let my credit card company know of this scam, as I do not trust the girl I spoke with at C.G billing, she told me I would be refunded, , when I pressed her for her name she had to think so I did not trust her word...

A
A
Andrew from Geelong
Geelong, AU
Jul 29, 2012 11:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have asked my bank to investigate unauthorised deductions.Anyone that have had bad dealings with Cg billing.com should do the same

P
P
poppy02
Perth Metro Area, AU
Oct 23, 2012 6:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also had trial which I cancelled, then saw an unauthorised withdrawal of US$69.95 from my account. I've only just emailed them my complaint today. I'm interested to see what response, if any I get. Just a thought, I wonder if something is blocking/hacking cancellation of our 2 or 3 day trials, hence the charges for continued membership? Where is the money going to? Meanwhile, I'm contacting my bank to block further withdrawals from this company

S
S
Susan New Yawk
US
Mar 17, 2013 8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I live in NY. Was considering dumping Cablevision and heard about paying one-time charge of $49.95 for around 450 TV channels. At bottom of website saw name "CGBILLING2.com" and googled it. Wow, am I glad I found THIS website, even though I do NO financial transactions via Internet. Give me a phone number and I call to order something, but NOT on Internet. Thank you everyone for your comments. Very helpful.

A
A
Allan78
ZA
Jan 24, 2014 12:39 pm EST

I have found ZAR 1087.52 taken from my credit card account today by "Cgbillingcom".
Who is this company and how did they get my card details ?
I have cancelled this card and asked my bank to investigate for fraud.

T
T
Taras Naumchuk
RU
Aug 14, 2014 5:30 am EDT

Сегодня у меня тоже сняли деньги 12 EUR CSBILLINGCOM как мне вернуть деньги

T
T
Taras Naumchuk
RU
Aug 14, 2014 5:34 am EDT

сегодня с моего счета было снято 12 Eur в пользу компании CGBILLINGCOM как мне вернуть эти деньги ?

S
S
SandyVeganNurse
Richmond, AU
Sep 08, 2014 10:59 am EDT

I have just noticed CB billing has been taking money from my account since last year what is the company as I do not recall making ANY purchases from them and how do I cancel it so they STOP steal from me?

A
A
Alex K. 36322
HR
Dec 24, 2014 1:30 am EST

Hello,
I have a complaint about Cgbilling... On 6th of november, I have payed some 8, 07EUR over Cgbilling to something that was stated in my account as SIA OOKSTE (it was a cam chat community - web site). Ten days after that threw entire november and december 2014, someone was using my creditcard data for purchases that I haven't made on web sites like WOW IN GAME STORE, BATTLE.NET BALANCE, POKERSTARS, FACEIT, RIOTGAM*LEAGUEOFLEGEND, JTI*TWITCHTV SUB SRVCS, Vtsup.com. These names - items were stated in my account... All in total 336, 00EUR of expences that I haven't made... :-( A real fraud...and a "good" publicity for a firm Cgbilling... Just a warning to all other people on internet, do not use Cgbilling for your payments! Very sad, realy!
It is very hard for me and my family, for my children, in these days around Christmas, to experience something like that, and it is a huge "financial punch" for us... Shame on you people from Cgbillings, shame on you for taking away Christmas holidays from us...

Alex K. from EU

M
M
mahend
IN
Jan 26, 2015 8:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i had purchase on 26.1.15 cgbilling.com in RS.1843.20(30 dollars) in my credit card. but why cannot access my account

S
S
shashiak
IN
May 06, 2015 9:42 am EDT

Yes I completely agree that cgbilling.com has a fraudulent payment gateway by credit card. The transactions do not get OTP or final confirmation before making payment.

M
M
Mark Givens
Baker, US
May 13, 2015 3:07 pm EDT

I had the same problem. I had a $7.99 deduction and another $23.99 deduction a few minutes later. The bank texted and emailed me so I was able to decline the second one. When I called CGBILLING they were able to give me the name and email address of the person that charged my account. It was a google mail account so I called Google and found out the email address was outside of the United States. They could not give me any more info because their IP address was constantly changing and could not be traced. These people are experienced and know what they are doing. And they have my credit card number. Does anyone have suggestions on what I can do to prevent this from happening in the future? I have heard of services such as Lifelock. Any suggestions would be welcome

  1. CG Billing Contacts

  2. CG Billing phone numbers
    +1 (888) 503-2707
    +1 (888) 503-2707
    Click up if you have successfully reached CG Billing by calling +1 (888) 503-2707 phone number 0 0 users reported that they have successfully reached CG Billing by calling +1 (888) 503-2707 phone number Click down if you have unsuccessfully reached CG Billing by calling +1 (888) 503-2707 phone number 0 0 users reported that they have UNsuccessfully reached CG Billing by calling +1 (888) 503-2707 phone number
    United States
    8800 100 8587
    8800 100 8587
    Click up if you have successfully reached CG Billing by calling 8800 100 8587 phone number 1 1 users reported that they have successfully reached CG Billing by calling 8800 100 8587 phone number Click down if you have unsuccessfully reached CG Billing by calling 8800 100 8587 phone number 0 0 users reported that they have UNsuccessfully reached CG Billing by calling 8800 100 8587 phone number
    100%
    Confidence score
    Russia
    +1 (579) 900-0565
    +1 (579) 900-0565
    Click up if you have successfully reached CG Billing by calling +1 (579) 900-0565 phone number 0 0 users reported that they have successfully reached CG Billing by calling +1 (579) 900-0565 phone number Click down if you have unsuccessfully reached CG Billing by calling +1 (579) 900-0565 phone number 0 0 users reported that they have UNsuccessfully reached CG Billing by calling +1 (579) 900-0565 phone number
    Canada
    +44 115 707 0480
    +44 115 707 0480
    Click up if you have successfully reached CG Billing by calling +44 115 707 0480 phone number 1 1 users reported that they have successfully reached CG Billing by calling +44 115 707 0480 phone number Click down if you have unsuccessfully reached CG Billing by calling +44 115 707 0480 phone number 0 0 users reported that they have UNsuccessfully reached CG Billing by calling +44 115 707 0480 phone number
    100%
    Confidence score
    United Kingdom
    +61 283 180 313
    +61 283 180 313
    Click up if you have successfully reached CG Billing by calling +61 283 180 313 phone number 1 1 users reported that they have successfully reached CG Billing by calling +61 283 180 313 phone number Click down if you have unsuccessfully reached CG Billing by calling +61 283 180 313 phone number 0 0 users reported that they have UNsuccessfully reached CG Billing by calling +61 283 180 313 phone number
    100%
    Confidence score
    Australia
    +33 186 261 611
    +33 186 261 611
    Click up if you have successfully reached CG Billing by calling +33 186 261 611 phone number 1 1 users reported that they have successfully reached CG Billing by calling +33 186 261 611 phone number Click down if you have unsuccessfully reached CG Billing by calling +33 186 261 611 phone number 0 0 users reported that they have UNsuccessfully reached CG Billing by calling +33 186 261 611 phone number
    100%
    Confidence score
    France
    +34 931 640 684
    +34 931 640 684
    Click up if you have successfully reached CG Billing by calling +34 931 640 684 phone number 2 2 users reported that they have successfully reached CG Billing by calling +34 931 640 684 phone number Click down if you have unsuccessfully reached CG Billing by calling +34 931 640 684 phone number 0 0 users reported that they have UNsuccessfully reached CG Billing by calling +34 931 640 684 phone number
    100%
    Confidence score
    Spain
    More phone numbers
  3. CG Billing emails
  4. CG Billing address
    32 Merrion Street, Dublin 2, Ireland
  5. CG Billing social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024