It might very well be a scam because I haven't received my package that I ordered from China. There isn't really contact information other than where they are located, I tried calling and it's not an accessible number. It says my delivery was not a success but they aren't trying to fix it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Utah - just had the same issue in Colorado; after hours of research, found that the carrier in the USA for China Courier Service is the United States Post Office - I received the same notice you did; however, went to my local post office and was able to pick up my parcel on my way home from work last night - hope this information helps you.
I am having the same problem, I ordered a pair of Uggs Boots for my granddaughter's Christmas present on the 14 of December and have not received them as of yet. I ordered the boots from a company enjoysugg.com and I was not aware of the fact that the boots were being shipped from China, this Courier company doesn't have a phone number and according to the status it has not moved out of China I am going to call my local post office to see if my parcel is there. Never again will I do this
i am having this very same problem. i ordered 3 flat irons from china; there is no information to contact anyone except for email; the tracking shows it left china dec 12 but i still have not received these items
Colorado..how come your package was delivered to the post office and not to the address you had specified. Having the same concerns as all of you and am trying to just get answers anywhere I can find them..the tracking systems on the EMS website seems to end at the point where the package was dispatched from sorting center and that's it. Is there another site I should be looking at to track the package?
I am having the same problem.I ordered IPHONE from china:got conformation email from the company l purchased on 17 November and as of yet l didn't recieve it.Tried to contact the company for more info, but there was no reply(vshopcn.com).I could't find any phone number to EMS.Hope that one day my parces will arrive.
I have not received my wife's Christmas present as of yet. I ordered over 2 weeks ago, and the company I ordered from keeps giving me bull about the east coast snow storm...I told them that my package was being delivered to Texas! May have to chalk this one up as a loss. :(
I am having the same problem as well, no contact information except for an email. Although I have had luck with getting in touch with the company I purchased my items from, I am getting nowhere with locating them. The tracking number they gave me is giving me no updated information after December 18th. These ugg boots were also supposed to be a xmas present and it's very frustrating they haven't been received yet.. If anybody has any info on how to get in touch with this company, plese let me know as well! Of course they took my money from my checking account on time!
seems I am in the same boat as everyone else. I order shoes from a site they confirmed order and provided tracking with in 48 hours as promised. The tracking info hasnt been updated since Dec 22. i couldnt find an email for the shipping company if any one has one please send to me via email. thanks and good luck
kriwell2001@yahoo.com
i ordered my shoes november 15th and it has already been taken out of my account and all they can tell me is that they are in customs i have called ups and my local postal service and they all say they went to customs and nothing else and the last update was december 19th. i ordered them from a site called 24h-outlet.com. i found the number to EMS i bought a calling call and called the [protected] and they told me all it shows is they are in customs and thats it. the woman in china spoke good english but couldnt tell me any futher. she said i would have to contact the site i ordered from to tell me more, but i cant find and contact information from the site.any other info to help me please email me... keely051@yahoo.com keely then a zero five one at yahoo.
im sry it was WATCHMVP.COM regard my response above saying it is 24h-outlet.com. i order my shoes from watchmvp.com
i brought a pair of shoxs and they sent me the wrong seiz and now i cant sned them back because everything is in chinese letters
I would like to send my shoxs back or my money back.i brought them from EMS.some people from china
i ordered 14 Toshiba Laptops on 6th April 2010 from a company Whatelectronics Co.ltd who used the EMS service to ship the Lap tops to our courier DHL in Hong Kong. The parcel was never delivered butinstead was released to a fraudulent company using forged Identification card of the recipient in Hong Kong while the cargo was picked up at Shenzhen
I have ordered plenty of items from China, and have had no problems til now. I recieved 8 pacjages with no problem, the last 2 are a mystery. Now one is pass through US customs, but the other one is nowhere to be located. The company has been good to respond in a timely manner and is willing to refund me if they have to, but they will also resend the shipment. So my experience has not been all bad, except for the one package. What happens usually is that they put on a different zip code on the package to get it through customs or some way, they the package gets rerouted to the correct zip code cause the address is correct and USPS redirects the package. My packages have went through San Fran, then Chicago, then Missouri then to me.
I ordered a wedding dress from China, and the tracking number is not correct, EMS told the seller it was shipped, still no dress. Any suggestions? I called USPS and they say the tracking number is missing a number or is transposed. Should I call USPS and see if it is sitting there and do I call the one listed for my address? HELP would love to see my wedding dress.
I ordered some Ugg boots for myself from a website that looked like it was in the UK where I am (I wanted the boots fairly quickly as I have MS and would love to be able to go out in winter!), that was 20th Nov, they said that shipping would be 1 - 3 days, its now Dec 1st and the tracking with this company says its been in Fuzhou since 24th Nov.
The company I bought from is chinese and half of the emails I send haven't been replied to, the ones that have been just say I should have some patience as the couriers are very busy. The courier website says they update in real time though, which to me says they are doing naff all with my boots that of course, were paid for at the time of ordering. I am going to speak to my bank as I know ppl have had things delivered by the couriers, but its making me feel very uncomfortable like I've been scammed.
You would have thought with the global credit crunch / recession etc and companies going out of business left right and centre that companies would try their best, but it seems not. I asked for an email address for the courier, haven't had one and can't find one!
I would advise anyone buying from china to make sure that the courier is NOT this company before ordering, if it is go elsewhere!
My History is about the same as above: I ordered my UGG 2 pair of boots last december 3rd, and I havent received yet. But I didnt know the boots came from China, as the page's name is UGG FRANCE. The sellers dont answer my questions and EMS dont have any phone number where to call. After I looked at internet, trying to find the way to contact this company, I found this large list of similar complains.
It seems to me, as my money is gone ... Please If any one have the way to contact or to make a complain about this situation, Please let me know,
We ordered a pair of Ugg Boots on 30th November and the tracking stops on the 5th Dec so we have no way of knowing were they are now.
If anyone has a contact number for this company could they pass it on please.
John from Ireland
I have had a similar experience with EMS Freight having ordered headphones on the internet only to find they are coming from China. I was given a tracking number for EMS freight and tracking stopped after a few days. I finally managed to get feedback from the seller who sent me to the USPS web site. If you enter your tracking number into the following site, you will get an update on your package.
http://www.usps.com/shipping/trackandconfirm.htm?form=global
Hope it works for you
OK this is F-ing bogos. My order simple just stopped in customs. I have checked both EMS sight and USPS site above and both say exepted by customs and boom! nothing since november 23rd. like really during the holidays they want to do this to me. I mean, I want to hunt this down and yell at people but instead I am just probably going to eat the $74 or so dollars and hope that me not blowing up will bring me some good karma. like everyone else i had no idea it was going to go through this site. I dont even know why this company exists if they do this enough for this many people to complain over this amount of time. Good luck to everyone out there.
I ordered a pair of UGG knightsbridge boots from uggboots2sales.com, and received a likely knock-off pair of boots that were nothing like the website picture or the AUTHENTIC UGGS my mother has. I emailed the company repeatedly and was offered a discount on the boots I purchased, but no offer for a complete refund. I reported the company to my bank who advised to send the product back and then dispute if no refund in 2 weeks. This is what I plan to do. Stay away from this site and advise all others to do so too.
POLAND.Please help me, the least ( exactly 02.12.2010 ) I ordered some clothes from www.stylesunion.com and i am waiting very long time for my shipment. Can you tell me whats going on? Below is my tracking. I cant find any contact and information to Courier EMS CHINA... if any one has one please send to me via email. thanks and good luck kodam@kodam.pl
Timing Site Status
[protected]:10:00 CHANGSHA Posting
[protected]:44:39 CHANGSHA Arrival at Sorting Center
[protected]:21:50 CHANGSHA Despatch from Sorting Center
[protected]:20:00 GUANGZHOU Arrival at Sorting Center
[protected]:14:00 GUANGZHOU Despatch from Sorting Center
I ordered from ::: ty sode co ltd putian cn, and them using EMS express service. I still haven't recieven my order. This is routing # and it shows I never recieved my order
EE473075345CN
Timing Site Status
[protected]:35:00 BEIJING Posting
[protected]:38:00 FUWAIYINGYUNBU Despatch from Sorting Center
[protected]:43:52 BEIJING Arrival at Sorting Center
[protected]:39:29 BEIJING Despatch from Sorting Center
I´ve ordered an package from an chinese company to my country (Portugal), and the package was sended by EMS China Courier Service Corporation on 13th December...today, the information still the same [protected]:50:00 SHENZHEN Posting
[protected]:46:00 SHENZHEN Despatch from Sorting Center
[protected]:45:52 SHENZHEN Arrival at Sorting Center
[protected]:39:10 SHENZHEN Despatch from Sorting Center
[protected]:45:00 GUANGZHOU Arrival at Sorting Center
[protected]:39:00 GUANGZHOU Despatch from Sorting Center
Could anyone help, giving me an email or some information about where the package could be?!
Many thanks.
I wish I could offer you some assistant the website has a phone number so I made an international call you have to request someone who speaks english, good luck with spanish.
Here is the number
China Courier Service Corporation
Add: Bldg. 17, Zhu Shi Kou East Street, Chongwen District, Beijing 100050
Service Hotline: 11185
same goes to me. found their contact no but didnt try yet. If you can speak Chinese try this Beijing EMS office number, + 86 10 [protected].
I ORDERED A PACKAGE ON THE 9TH DECEMBER - TRACKING NUMBER - ee214633493cn
STILL NOT DELIVERED - WHERE IS MY ORDER? - mikebretty@hotmail.com
LAST SEEN ON:l-
[protected]:29:00 KUNMING Posting
[protected]:02:56 KUNMING Arrival at Sorting Center
[protected]:40:11 KUNMING Despatch from Sorting Center
[protected]:34:00 GUANGZHOU Arrival at Sorting Center
[protected]:33:00 GUANGZHOU Despatch from Sorting Center
I ordered a package from China on the 6th December.
I had to sent many emails to deliverer to push my order, and also received many excuses of delay...
At least she email EMS tracking number, but I haven't received my package!
minni22@luukku.com
TRACKING NUMBER - EE378420318CN
Timing Site Status
[protected]:41:00 GUANGZHOU Posting
[protected]:21:00 GUANGZHOU Despatch from Sorting Center
[protected]:41:00 GUANGZHOU Arrival at Sorting Center
[protected]:41:00 GUANGZHOU Handed over to Customs
[protected]:08:00 GUANGZHOU Released from Customs
[protected]:38:00 GUANGZHOU Despatch from Sorting Center
To celebrate, the company first anniversary, Some commodities have been, discount .Anti-purchase at this site Any goods, we will giving a Christmas gift .In addition Buy $ 300 and receive a free glasses or a wallet, as a Christmas gift . welcome all friends to order. Reputation, quality, absolute guarantee. please log in: http://www.fashionsb.com . so what, move your mouse .
ORDER NUMBER EE409531903CN
IT IS ABOUT A MONTH AND STILL WAITING...WHEE IS IT?
I FEEL LIKE A FOOL WAITING FOR SO LONG...EE409531903CN,
LET ME KNOW WHERE IS IT...PLEASE URGENT!
next time if you want to ship by courier again, please consider the requirement, it will help you choose a suitable courier service.
How to choose an international courier send the parcel from China
Do you send a parcel from China to USA, Europe, Canada, Middle, and Africa? If so, you will choose the international courier (DHL UPS FEDEX TNT EMS) to send your parcel. Chosen a suitable courier service, would make your business go on well. Here are some reasons to choose the different courier.
1. if you are going to send document, ecurity may be an important issue to consider, DHL should be choose first one. The operation process can be tracked from website.the importance is that DHL takes care document very well.
2. If you're sending products to customers, knowing your parcel will arrive safely could lead to customer satisfaction and further business. Please don’t choose EMS, EMS would be slowly, it need 7 to 8days to arrived Europe or USA. And please consider the ability of the courier’custom clear
3.send the goods to Europe or USA, Canada, that is better send by DHL or UPS as the low price. But if send the large volume of goods, consider the EMS is better, EMS don’t charge the volume weight. If not so much volume.
4, international couriers have different degree price, as usual above 21kg is heavy cargo diacritical point, heavier goods, the price is cheaper.
5.international courier have their own regulations for the goods.like limit of length, the each cartons of kilograms, or there would be charge more money.
6.if you want to get the cheaper price from DHL UPS FEDEX, EMS, in China, Don’t call the them to pick up the goods directly. They will charge the hightest price. You should look for the local agent. They get the cheaper price for international delivery.like Guangzhou Hurricane express company
7.Guangzhou Hurricane express company agent for DHL UPS EMS FEDEX and TNT, get cheaper price and offer the good service between you and couriers. Have so many experience to deal with the export from China. The following is our contact information
Guangzhou Hurricane express co., ltd
Chris
MOB: 0086-[protected]
TEL:0086-20-[protected] www.jf-express.com
MSN &E-mail:chriszou888@hotmail.com
Skype:happyshoppingagent
QQ:[protected]
ADD: D8, Park Jiangxia, Huangshi East Road, Baiyun district, Guangzhou, China
If You go to the United states postal website and use the internationa tracking # it wil come up as a internationa package and they should have it I just did it and they have it so Im on my way to the post office now! Hope this helps
sir my courier no RB972106120CN how many day receive my courier
LY528681204CN Order number
Never received, email reply’s indicated they were reshipping no way to track the number because the shipping company is a fake !
This company is a fraud!