Clear review: Billed my card after I declined trial subscription

The company offered free-trial subscription. I declined the service and was still billed $189 on 8/22/23. I immediately emailed the company because I didn’t see the charge until after the customer service department closed. I called the next morning to get refund, which was 8/23/23. I received an email on 8/23/23 stating the refund would be processed in 3 to 5 business days. It is now 9/7/23 and no refund. I have called 3 times since my refund request and keep getting the runaround. Initially I was told I needed to wait until noon of the 5th business day. Then I was told on the second call to submit my bank statements to confirm I did not receive the refund which made me extremely angry and I refused to do it. I told them I would rather make a complaint to the BBB and any other complaint forum I find. Then I received an email a few days later stating my payment information has changed in the system and I needed to update it to get my refund, which it has not. The payment details are the same as when they fraudulently drafted $189 out of my account in a split second but taking a month to refund it. This is utterly ridiculous. The way they handle incorrectly billing issues is tantamount to how they will handle our personal information. They should be out of business. I would never use their services and will never recommend them.