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When visiting the costa coffee in Salisbury today 25/11/19 I was absolutely disgusted upon entering the baby changing facility with our 4 day old baby! The room is in a complete unhygienic state to be placing a child of that age onto the provided changing table, I had no choice but to sit on the toilet and change my 4 day old son on my lap!
This is unacceptable from a coffee shop that is so big and well known!
The customer service also isn't that great when ordering our food and coffee the lady at the till had to be told the order more than once because she was also talking to one of her colleagues at the same time as taking an order
Pictures will be provided, and I look forward to your reply
