CouponCabin
Reviews and Complaints

5/29/2018. I have been using coupon cabin since december and have had not complaints then I recommended my daughter to the site while she was visiting. She connected to our wifi in our house while she was here. Now I can't log into couponcabin with my computer and my account is locked and disabled. We contacted them to explain but, no response.

I have about $300 pending! I love the site but am so upset. How can anyone recommend a site if they get blocked by doing so? I would like not only my pending cashback but also to be able to use the site again.

I've had my couponcabin account since 2015 and now my account is being deactivated because their "system" is having a malfunction or error. I have valid purchases and receipts from all the companies I've purchased from. It makes no sense, you go to couponcabin and just "click" on the coupon you want and now their system wants to deactivate my account when I have over $230 pending cashback.

Hello, Adam.
Our system has identified your account as severely violating the terms and conditions for CouponCabin's Cash Back program and consequently it has been deactivated. Any cash back in such accounts has not been validly earned pursuant to the terms and conditions that you agreed to on Dec. 6, 2015 at 10:59 p.m. when you created your CouponCabin account, and which you reconfirmed your acceptance of on Dec. 13, 2017 at 5:47 p.m. You may review CouponCabin's terms and conditions by visiting the URL below:
https://www.couponcabin.com/terms/
Please let us know if you would like more details here.
Sincerely,
Sydney K.
Customer Success Associate
CouponCabin team member since 2014

4/5/2018
My friend recommended me to coupon cabin. I have been using it for a month. I went over to her house yesterday and used her WIFI on my phone. I logged into couponcabin with my phone and now both of our accounts are locked and disabled. We contacted them to explain but, they have such bad customer service that they keep repeating themselves saying we violated their policy. How did we violate their policy when I did not know that using her WIFI is considered wrong? Now both of our accounts are disabled/locked and our cashbacks that we've made are gone. Please help look into your system that our names and addresses are both different and we're two different people, therefore, we did not violate the policy. THank you.

I was a Coupon Cabin member that went through their Sephora link for a Members Only Offer ($75 Cash Back Bonus) and Coupon Cabin stated that Sephora said I went through another cash back site (Wrong... then how come Coupon Cabin has the Sephora link I used to place my Sephora order plus took my Members Only Offer from me {You're allotted 1 Members Only Offer every 90 days})... and it's documented on your site that I did... only to have Sephora refuse it? Then after much back-and-forth with Coupon Cabin and the rudest customer rep ever... Sydney K... she up and deactivates my account (For no valid reason, and no one there will give me one either!)

Stay away from this sketchy company! They still owe me cash back I rightfully earned plus their refusal to give me a legit reason for deactivating my account is more than enough reason to save yourself the frustration of dealing with the rudest and most incompetent cash back site I've ever had the displeasure of dealing with in my life!

I reiterate: Coupon Cabin has the worst customer service on the planet! Stick to the more well-known cash back sites like Ebates or Mr. Rebates that have superior customer service! This company doesn't like to pay-out on cash back you've earned if it's a large amount! Beware of this shady business at all costs.. you'ill be happier for it!

Plus, I'm left with no choice but to report them to the BBB with their blatant refusal to pay me my cash back money I rightfully earned! Here's my last correspondence with them and how truly tacky they are:

Hello, Heather.

The Customer Success team is no longer able to assist you with your account. Moving forward, please contact us, in writing, at the address below.

CouponCabin LLC
1319 119th St., 2nd Floor
Whiting, Indiana 46394

Please allow three weeks for our written response.

Sincerely,

Lauryn W.
Vice President of Customer Success
CouponCabin Team Member since 2014
CouponCabin shareholder since 2016

This company needs some lessons in How to Respectfully Treat a Customer 101! At least, Lauryn W. said sincerely... lol!

I placed an order with Bealls after winning a 50.00 coupon. When i went to put in my payment info my grown Daughters acct came up. When i attempt to place it under the email (mine which i placed it with) it deactivates my acct claiming violation of services. I JUST set up this acct. I DO NOT have any other accts. I want my 50.00 BACK! Donna Giordano

I opened my account a few months ago, I do online shopping a lot! And I was using EBATES for five years and everything was just fine and very smooth. Now I feel so regret that I switch to Coupon Cabin. I live with my husband and we also have a roommate live in the same household. I recommend coupon cabin for all of them, my husband was trying to get a member only deal and he couldn't get it all the time so he contacted customer service. You know what they do? Coupon cabin told him one household can only claim one member only deal, and we get it for sure, we'll keep that in mind! And after his inquiry, Coupon cabin just blocked all of our accounts!

I shopped a lot, and now they can just block my account without paying me almost two hundred dollars and also trick me to shop on some of their partner websites, promised me to give me large cash back to shop on those websites and never pay me that money. This is illegal ! I could earn all my cashback for these months using ebates and never have a problem. if they can not fix this problem, I'll report them to BBB.

I used them for years. After a year I noticed a lot of my credits didn't get verified so I lost a few hundred dollars that way. The scam happened when I went through them for my sandals purchase and should have seen $199.55 from CouponCabin into my account. I followed their instructions and just to make sure I emailed them right after the order to verify they got it. They sent back their procedure about credit coming back after the trip, etc. I contacted them after the trip and was informed I did not get the credit. What? That is $199.55 due to me. I sent them screenshots and after 18 emails of different individuals responding with no solution or offer of assistance to myself or to contact sandals they kicked me off the site as I said I would tell my true story to everyone I knew and would review this truth. They scammed me I am 100% sure and kept the money. There is no other plausible option. Do not trust them! Switch to ebates as I have done. Do not listen to the positive reviews, this company will not help you at all.

My account has been blocked by coupon cabin for supposedly violating one of their policies. I recently activated one of their members only offers ($75.00 off $ 75.00 @ jcpenny). I have complied with all of their policies and have tried to contact them numerous times. I have had no response. I had accumulated quite a bit that should have been paid in a few days. I would like to have this resolved. Maybe I should have stuck with Ebates, they reliably paid.

A few days ago I claimed a members cashback offer on my computer in my home. I was going to use it soon, but my computer actually stopped working. I had to take it to the apple store that same day, where they determined that they would have to take the computer for a few days. After that, I went to my friend's house to do some work and hang out with them. I borrowed their computer, and eventually I remembered that my member offer was going to expire that day if I didn't use it. I used their computer to redeem them (not claim them), and now both our accounts are locked. We are not in the same household at all. I've been using couponcabin for a long time and have never had any issue. I've emailed over offering to provide receipts and other things to prove that we are definitely in different households and not trying to cheat couponcabin, and have also sent the receipt from me giving the apple store my macbook to fix. I have only gotten automated responses saying I am banned and this is really worrying. Please, I could really use some help with this.

As you can see from their boilerplate response below, I've had my
CouponCabin account since 2014. Back then, they weren't even doing cashback like MrRebates or Ebates, but were just making discount coupons available. The *only* time I tried to use it in 2014, the coupon they provided did not work. The offered a "restaurants.com" coupon as a form of compensation for my inconvenience, but after trying several times to actually use it at one of the few restaurants in my area that supposedly accepted it, I found out that coupon was basically worthless too. So that was my experience with the service coupon cabin provided almost four years ago: a worthless waste of time.

Late last year a friend told me that CouponCabin was doing cashback. When I went to the site I saw CouponCabin also had a couple other non-purchase-related offers: one ($1) for reading some tips, and the other ($2) for adding the "Sidekick" extension, both of which I did. Then last week, I decided to actually try to click though CouponCabin for a WalMart purchase, because they had a "members-only" offer for 9% (MrRebates is 2%). After my frustrating experience in 2014, I was a bit surprised to see the cashback for the WalMart purchase showed up quickly. At this point I had made *ONE* puchase through CouponCabin and had a total cashback balance of $9.60.

That is the sum total of my CouponCabin usage from 2014 to date.

Much to my surprise, yesterday I got an email claiming the following:

"Our system has identified multiple accounts being created, accessed or used from the same household or computer network/IP address, with more than one of these accounts redeeming a limited quantity offer marked for "Members Only." Under the terms and conditions that you agreed to on Jul. 2, 2014 at 11:57 a.m. when you created your CouponCabin account, and which you reconfirmed your acceptance of on Nov. 19, 2017 at 4:31 p.m., while multiple people within a household or using the same computer network/IP address may have their own CouponCabin account, only one account per household or computer network may claim or redeem limited quantity offers marked for "Members Only." Also, under Important Note on each popup window that is displayed prior to claiming the "Members Only" offer, it reads:
"A single account per household or computer network/IP address may claim offers marked as having limited quantities for "Members Only."

I see that this is almost the same as the boilerplate excuse they've been posting on here in some of the other cases od people whose accounts they've summarily closed, which concludes with "...when accounts are identified as trying to get around these rules, we have no choice but to close those accounts."

The claim that multiple people within a household had different CouponCabin accounts is patently false in my case, because I own my own house, and nobody else lives there. Whatever it is that their "system identified" I do not know, but I *DO KNOW* it does not prove their claim. Moreover, the extremely low usage in my case further contradicts their claim. I made ONE purchase through CouponCabin. My friend (who lives in a different house in a different country) made one or two, at most). So between us there are two households and maybe three purchases made through CouponCabin.

In summary, their claim that "...when accounts are identified as trying to get around these rules" sounds more like an excuse than a certainty, and in any event, their subsquent supposition: "we have no choice..." is ludicrous at face value, because of course THEY DO HAVE A CHOICE, especially in case like mine, when the user is able to prove their automatic "system" made a mistake. Unfortunately, they've chosen to use the above excuse to cheat people out of cashback they was confirmed by email.

I used couponcabin a lot and I would still recommend it. But I would advice everyone to go through their terms and conditions as they are very different from other cash back services. Like many other, I never read terms and conditions. So, ended up violating one which says account accessed from multiple devices. I have 5 devices at home and my all accounts (Facebook, google, ebates, etc.) are always signed in on them. I also signed in to couponcabin from all devices, so that it's convenient whenever I'm shopping. Little I knew that I'm violating their terms and conditions. I would have appreciated that they had a pop up window system which warns the customer that they are in violation of the terms but no. You just receive a mail that your account has been removed. I'm happy that they gave me my cash back. But would appreciate if they can make some changes so that the customers know beforehand if they are violating anything because 99% of them don't go through terms and conditions.

I received a 100$ coupon from them for Nike.com on 24th Nov. After claiming the offer it never showed up in my account for 10 days...then after raising a complaint with them they were able to to resolve it and show my cashback later. Now they have started a new drama suddenly where they say your account has violated our terms and your account has been deactivated. after raising a complaint with them they told me that some '[protected]@gmail.com' had accessed their site which I dont even know who this xyz and why am I suppose to be penalised for this. They can check my logs if my account has accessed any other IP or machine for that matters. They first make you spend the amount and then simply make excuses in returning the amount. Please beware of this scam, I have asked them to delete my account and make sure that I dont receive a single promotional email from them.

My account was deactivated because I was falsely accused of claiming multiple new member offers. I only have less than $5 in cashback, so the money does not matter to me. However, the frustration of being wronged without an apology is extremely intolerable.

This is only one account in my entire household. I was told that another account claimed the new user offer using the same IP address. After obtaining a partially masked name, I was able to verify that it was not an account that belongs to me or my household. I am sticking to the terms and conditions all the time. The goal of the terms and conditions should be to identify people who try to earn more cashback than what they deserve, but not to punish other loyal, well-behaving customers who have not in fact committed any violations.

I even offered to provide evidence of residence to show that there was only one registered account that actually belongs to me and my household even since I started living in this address. However, my willingness to offer evidence was completely ignored and was told instead that my violation was "confirmed, " despite the fact that the other accounts identified are not even associated with me or my household.

In general, what are the mechanisms you have in place, if any, to prevent the IP/network detection system from falsely identifying new customers who share the same network, or tenants of the same apartment building over time who are in fact never in the same household?

I was very happy with couponcabin, been using them for a while, no complaints, and actually thought they were one of the better cash back websites. Out of nowhere (right after I earned a large 'members only' cashback), my account is locked and deactivated due to "multiple accounts being created and redeeming members only offers". I have no idea why their system would flag my account, and customer service will not provide any information or explain why they think multiple accounts were created. Their only offer is to reset my account, but remove the cashback I earned from that 'members only' offer. I wouldn't go so far as to call it a scam as others have, but I am extremely frustrated and upset with their unwillingness to accept the possibility that their system may flag an account in error and attempt to sort it out... I have not violated the terms and conditions and earned cashback legitimately. Judging by the number of similar complaints, you're losing loyal customers.

For an unknown reason, they disabled my account with all of the money I had. Before this, I bought something for a very good price and got a big reward. And then they blocked me.
I tried to contact them, but they never replied. Today I saw they closed their website. Probably they just collected enough money for a happy escape.
I guess there will be published a lot of similar reviews soon...

My account had over $100 scheduled to be paid in November. Interesting that my account was cancelled in November just before I was supposed to receive my cash back. Such a scam and so shady. They cited that I "violated the terms and conditions." I had a friend over at my house and I showed them couponcabin.com, thereby PROMOTING coupon cabin. They feel that I was opening "multiple accounts" due to the access through my IP address. What a bunch of bullcrap. Someone needs to sue coupon cabin in a class action lawsuit. When money is documented as being owed, that money needs to be paid. Maybe a good group of lawyers needs to get their attention with a well placed lawsuit.

This was my experience after I had some questions... The customer (un)successful manager took it personally and ended my year long membership because she felt bummed and hopelessly frustrated! You think you are earning from this site.. But when they figure you are earning more they will try to play you down and trick you like I got! This manager was rude, unapologetic for the service and deleted a customer account just because she felt like doing it! Oh and did I tell you they traced my ip and blocked the access? How many federal rules are they going to break?

Hello, sweetu.

I'm bummed to hear how poorly you think of couponcabin and what a disappointment we are. We've been in business for over 14 years now and have millions of happy, enthusiastic and loyal customers, so to hear that we've let you down so badly is not normal for us. While we certainly understand that this situation is no fun for you, please know being the source of your frustration is equally no fun for us. At this point, does it make sense for us to close your account and issue you a final payment for your $xx in pending cash back? This is usually a ten day process but if you'd like, based on your note, I can escalate this to our chief financial officer so we can get a final payment processed within the next 48 hours. Since the last thing we want to do is to continue to frustrate you, if I do not hear back from you by this time tomorrow, I will move forward with getting this final payment out.

This is what shows on my account for asking questions about the cashback!

This account has violated one of more of couponcabin's policies and, as a result, is no longer active. This is most often due to:

The access, creation or use of multiple couponcabin cash back accounts. If you think you may have another account, please login here
Multiple accounts from the same household or computer network/ip address redeeming offers marked for "new members only"
Multiple accounts from the same household or computer network/ip address redeeming offers marked for "members only" which have limited quantities available
You are located or reside outside of the united states
You are under the age of 18
For details on these and other possible reasons why your account is inactive, please refer to our terms and conditions.

If you feel your account was deactivated in error, please contact us.

I accumulated over $160 in cash back during my one year membership. Suddenly, when I went to check on my account, it has been deactivated due to violation of terms and conditions. I was never notified of any violation and their plan to deactivate my account. My purchases made through the Coupon Cabin's member only cash back was valid and I met the requirements. I earned the $160 fair and square but to avoid paying me, all of a sudden, I violated the terms and conditions but you cant explain how...really? This sounds like a big scan and I fell for it!

My account was closed due to violating the terms and conditions. After several emails asking what I did exactly, I was told another account on the same IP address redeemed offers for New Members only. I explained I'm on a network at work with over 200 employees so of course it's possible someone else redeemed an offer. Still no resolution, I expect my account to be reinstated.

I have been using coupon cabin just a couple of months and was very pleased. Until now
I used a coupon and didn't receive my cash back. I emailed their customer service and they said I misunderstood the coupon. Trying to understand I screen shot the coupon and asked them to explain. I got an immediate reply that apparently I wasn't happy so they could close my account. It usually took a few days but they could rush it for me. ? I guess as long as you accept anything you're told and don't ask questions it's ok. EXPECT to be talked down to if you question them.