Credit Acceptance’s earns a 2.3-star rating from 103 reviews, showing that the majority of customers are somewhat dissatisfied with financing solutions.
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auto loan
had nothing but problems with this company since day 1, it is a long story so wil try and summarize, 1st is they changed the due date without telling me, i signed for the 15th of the month, they changed it to the 30th, also never got warranty info or any statements for the 1st year or so, i changed the payment method to in person, they took up to a month to...
Read full review of Credit Acceptance and 21 commentsOvercharged
When I first purchased the Ford Ranger, I was thrilled until I got it home and discovered the transmission was leaking. I called Detroit II Auto Sales in Garden City about the problem, and told me to call the credit company-Credit Acceptance Corporation. I did make the call, about twenty times and they finally said take it to a transmission repair, give them the phone number, and have them bill them. Well I must have call about 823 shops, and they all said the same thing-no way, they don't pay!
I finally had to take it a year later to a trans shop, after several cases of trans fluid to have it repaired by a very excellent repair shop in Dearborn, Michigan-Royal Transmission on Shaefer Street. I was handled with great service, and there expertise was fantastic.
The trans owner Issa, told me the trans was beyond repair, and gave me a fresh rebuild for $ 1, 300.00. I presented the bill to the credit company, and told me to go away, for they did not send me there. I told them the place's they sent me to was not going to touch the truck, without the money, and no credit from the credit company.
I have paid off the truck since, but they charged me double of the sale price, and then would not give me the title, unless i paid it off. Well it was paid off, and because they do not process payment for three days, after they receive them. I had to send a fifteen dollar money order for half of the late fees, and I would get the title by mail soon. Well I did, about two months later, and also was told If I needed them again, I could get another loan, and because my last payment was late in there eyes, they was filing a bad credit report on me.
This really set me back to step one again, and today I cannot get credit with anybody, except the harassing credit company-Credit Acceptance Corporation, and that is never going to happen again! And do not go to Detroit II Auto Sales, even if you cannot get one any where else, or you shall fall prey. For I should have listened to my gut, for once they washed it, I could see it needed tires, and a whole lot of work. And when you pick out a vehicle, they tell you the credit company needs more down payment.
Once you sign your deal and warranty, and your life away to a life of misery of constant rude phone calls, if your one week before your payment. I remember telling the agent at the auto sales, i wanted $ 245.00 month payments, and left. When the truck's payment book showed, it had $ 324.56, boy was it real tight for three and half months.
The complaint has been investigated and resolved to the customer’s satisfaction.
harrassment calls
I got a loan a while back from credit acceptance if your 1 day late they will call your job as they have mine several times a day, it is a business and ive asked several times dont call my job at which when you ask them to not call your work they shouldent.
After hour calls are made and on weekends as well even on a sunday. Each caller is very hatefula and nasty to talk to. Ive had calls up to 10;00 pm.
Little did i no when you do on line banking it takes several days for the payment to go through at the time i didnt know that.
If calls are made to harrass me at work after i so advised them i cannot get calls at work a man talks to a co-worker, stop this because it vilotaes the law on telling a co-worker my business.
They told me when I purchased the car the warranty supposed to cover everything, I had to spend $498 to get my car fix. Water pump, everything dealing with the cooling system.
Every single representative I have talked to has been rudely ignoring my questions about my account. I am scared I will lose my car because they can't give me a straight answer like "Is this the amount I was supposed to pay for an overdue bill?" All I got was the lady going back and forth between two numbers instead of telling me yes or no.
Purchase 2005 Volvo late to find out car had been in accident and over 5000.00 in repairs done at volvo dealer in Orland park IL
Futuremore credit acceptance continue to sending letters states 60% off over 12000.00
Still never revived update on credit and claims they sold car for 2.500.00
Maggie Taylor
credit acceptances unfair collection practices should be reviewed by an attorney and submitted as a class action suit. I to have been through the same degrading, harassing practices as you.And to you righteous ones who say shut and pay your bills or let them take your vehicle YOU TO SHALL FALL AND YOU WILL MET THE WRAITH OF CREDIT ACCEPTANCE!
I had the same problem with them and I was with them for almost three yrs! I finally paid my car off and they were suposed to send me my title in 30 days! 30 days came and went so I called to find out what the hold up was a woman said they never sent it and is gonna put another request in for my title and told me to wait 30 more days! Well another 30 days has passed and I still don't have my title so I called again an another woman said they have never received the title from the dealership so I should receive an lein rleases in the mail and which I never did so they r sending one so they say and then I could go to motor vehicle to get a duplicate copy of the title. I said well that cost for me to do that and u ppl told me that when the car is paid off you would mail me my title! Needless to say I will never deal with credit acceptance again!
We have had the same exact issue with them! They call CONSTANTLY if you are one day late! A couple months after we got the car we were a couple days past the initial due date and they came to our house and tried to tow it less than an hour after we had called and paid our monthly due! What is the point of the second notice of "if late you have to pay x amount" if they dont even let you pay a couple days past the initial pay date!
Also one time they called and I told the lady i was planning on paying as soon as i returned home and she started on about "You know the car is equipt with low-jack right, the car can be shut down at any time" Excuse me b**** im pretty sure i just told you i was going to pay my bill today!
I have had "customer service" people actually yell at me when I tried to explain why my payment was goign to be late. They are the most rude people I have ever had the joy to deal with. I would rather walk than finance through them again!
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Credit Acceptance emailsconsent@creditacceptance.com98%Confidence score: 98%
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Credit Acceptance address25505 West 12 Mile Road, Suite 3000, Southfield, Michigan, 48034, United States
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Most discussed complaints
You gave a 270000 dollar loan on my name and I did not make this transactionRecent comments about Credit Acceptance company
You gave a 270000 dollar loan on my name and I did not make this transaction
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hi, my name is jules cleckley. i bought a used Isuzu Ascender '2006 at a Pohanka Car Dealership in September of 2009. the Pohanka Dealership is located on (US Route 214), in Marlow Hieghts, Maryland 20748. my complaint is the amount of the financing w/Credit Acceptance Corporation. my credit isn't to be desired but the rate of finance is about half the vehicle sticker/label price of which is 14, 977.00. during this sale i also bought a service contract w/Wynn's Plus - Contract # : CAP [protected] -, Contract price $380.00 which is additional to the vehicle price. the vehicle is accepted at most vehicle repair shops/repair although parts may need be ordered. my downpayment of $5000.00 is added too the vehicle sticker price including the 23.99% finance rate/charge of that sticker price. more easier to say 14, 977.00 (x) a 23.99% financing/(credit rating) brings the vehicle sale price too 21, 708.57 on top of that my down-payment of $5000.00 is added to this sum, TOTAL SALE PRICE $26, 708.57. i decided to make a three year car-note payment, so the payment each month should be 679.57 plus/minus. NOW after the extensive financing charges plus tags to title totalings, a $5000.000 down-payment is subtracted instead it added. after having said/typed this i'll also type the actual monthly payment i am paying which is $556.63. THIS IS'NT BUSSINESS. i will contact THE BETTER BUSINESS BUREAU OF WASHINGTON, THE DISTRICT OF COLUMBIA if your problems are'nt addressed. THIS VEHICLE VIN NUMBER IS 4NUES16S766701496, my personal home phone is [protected]. HAVE A NICE DAY