Cruise America review: RV rental

Hello Cruise America,

I am an Active Duty MSgt (E-7) in the United States Air Force. I am seeking a full refund from Cruise America, we rented an RV from State Road Auto Repair, 907 W II RTE 120 Lakemoor, IL 60051, (815) 271-6500, the CONTRACT # 46600718 and UNIT # 310289. At 0100 on 23 Jul 23 the AC stopped working while the generator was still on, the couple sleeping above the driver seat woke up breathing in gas fumes, there was also no power to the microwave or any power outlets, when we woke up to turn the generator off, there was a puddle of water absorbed by our floor mat (gray and white in photo) that we had to throw away. I called 1-800-334-4110, multiple times to resolve the issues, there were no mechanics available on our route through Iowa to look at the RV. Please reference the calls made on the following dates and times, 24 Jul 23, I spoke to Miguel from [protected], 25 Jul 23, I spoke to Dominic from [protected], 28 Jul 23, I spoke to Miguel twice, 1105-1126 and 1129-1136. They could not provide adequate support and a manager never called me per my request. The customer service from Cruise America was unsatisfactory. During our drive across Iowa everyday another issue occurred, as we were using the AC while driving, water began to leak from the bathroom, under the table where the vent, coil and breaker box were. We had to buy additional microfiber towels to absorb the amount of water leaking from within the RV.

I am requesting a refund for the following costs, the amount of the RV rental $2807.63, cost of damaged rug $20, cost to purchase microfiber towels $20, cost of gas to drive back and forth from cities every morning $200, for a total $3047.63