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Dear Escalation Team,
Please be aware that I’ve opted to enroll myself in the loyalty card program, but due to low score i couldn’t get the card. (this was informed to Mr. Akshay & Mr. Pushkar) at the time of paying in the meeting at
Element Dubai Airport hotel. At the time paying neither Mr. Akshay nor Mr. Pushkar had informed us about any cancellation policy, they were only interested in selling the package & keen on taking the money.
Mr. Akshay had very clearly informed us that if the bank process doesn’t go through, we will get our full money back, which were paying at that time. Only with this confirmation we moved ahead & completed the paper work & paid the amount.
On 4th May 2023 Mr. Usman & Mr. Pushkar called me to your office at Al Garhoud at 18:30 hrs, only to inform me that De Meridian will not be able to refund or reverse my amount. I requested them to consider my request & do the needful& until today no updates from them yet.
PAID On 18th Apr 2023
EID AL FITR – Holidays
The public holiday until Sunday, April 23
24th Apr 2023 = Monday = 1st Working day
25th Apr 2023 = Tuesday = 2nd Working day
26th Apr 2023 = Wednesday = 3rd Working day
27th Apr 2023 = Thursday = 4th working day
28th Apr 2023 = Friday = 5th working day
01st May 2023 = Monday = 6th working day
02nd May 20 23 = Tuesday = 7th working day
02nd May 2023 = Tuesday
Informed Mr. Akshay that since my score is low is not happening through the bank.
02nd May 2023 = Tuesday
Informed Mr. Usman that I want to withdraw from this deal & reverse my funds at the earliest.
03 – May - 2023
Informed Mr. Pushkar to reverse the amount – as promised in meeting.
04th – May - 2023
Mr. Usman has called me to office to inform me that you won’t be able to refund or reverse the paid amount as I’ve crossed 7 days policy., & they deduct 30% of total amount as cancellation policy.
NOTE: Please consider this as humble request to refund the amount as soon as possible Or I may have to escalate this matter to higher authorities & get this sorted.
Awaiting for your quick & positive response.
Appreciate your kind support in advance.
The complaint has been investigated and resolved to the customer's satisfaction.
