Menu
For Business Write a review File a complaint
CB Home Decor and Furnishing Dean's Custom Mailboxes Money sent and no product delivered 2 years later
Dean's Custom Mailboxes

Dean's Custom Mailboxes review: Money sent and no product delivered 2 years later 1

R
Author of the review
1:18 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Almost exactly 2 years ago (Nov 2020) I connected via email to ask about delivery time as I wanted to purchase a mailbox. Being promised a delivery date of end of April, I purchased a custom mailbox designed to look like my fiancé’s airplane. I checked in on April 22, 2021 to received nothing but a sob story as to why the mailbox hadn’t delivered yet. After a few more emails and prying to understand when it would be done, I was given a date of “end of July”. On July 16, 2021 I reach out to see the status. My order wasn’t even created yet! At that time I was promised that my order could either be changed as we had sold the airplane and bought a different one, or a full refund. I have since emailed 3 times (since July of 2021) and have yet to actually receive a refund or any further communication. Bu the looks of it, this individual is racking in thousands of dollars without ever actually sending out product. It appears the work he sends out is really nice. If you’re actually lucky enough to receive your order. I definitely do not recommend purchasing.

Desired outcome: Full refund.

1 comments
Add a comment
L
L
Lez K
Washington Twp, US
Feb 06, 2023 10:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Years of waiting and never receiving a product or honest updates on progress is simply unacceptable. Try as you will but there is no viable excuse for this. Excuse after excuse after excuse. I was informed of possibly a year wait time, 1 year is not multiple years. The rest of these reviews are spot on. At this point I’m confident there was no intention of ever delivering me a finished product. This guy is a clown, buyers beware

More Dean's Custom Mailboxes reviews & complaints

Dean's Custom Mailboxes - accepted money - no product sent 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.