Delmarva Power review: Electricity account

Delmarva has one of the worst customer services I have ever dealt with. I’ve called not less than 6 times about this issue and I don’t understand why this company can just keep your money.

My autopsy had an error and paid my $270 bill three times. I called Delmarva multiple times to try to fix it. I was originally told I needed to wait for all three to clear. I waited and called and was told the over payment of $540 would be sent to me as a check within 12 days. Next day my account goes from $540 of overage to $80 of overage. I call again. I speak to the rudest most uninformed and unhelpful representative and manager. I explain my situation multiple times and ask why if my check was supposed to be cut for $540 is there still $80 in my account.

I got this run around about holding my money for an addition two week until November 3rd and then my check would arrive twelve days after that and over a month after the over payment. I am assured the full $540 would be sent. Lo and behold the $80 was not sent and was then taken as a credit on this months bill and will not be sent as a check.

It should be illegal to hold your customers money. I was told to email the back office at [protected]@exeloncorp.com I did. THREE TIMES with zero response. I was asked to provide proof that all three payments cleared. I provided that multiple times.

No large utility like this should be able to have customer service or management this poor and policies that are predatory to their customers funds. Where is my money and when will I receive it?