Dunraven Windows review: Damage of Product and Poor Installation 5

Michelle,

A further two weeks have passed since a member of Dunraven contacted me regarding my ongoing concerns with the finish we have been left with. (Going on 3 months since I contacted initially) all that has been done is a soak away was amended whether it has actually resolved the issue is yet to be seen as its now summer. Other than that all that had been done is a few patio slabs were cemented very unevenly on top with the rest left in a complete mess. Yet another sales men has knocked on our door trying to sell us a conservatory! I was polite to him and didn't waste his time but in future I shall not be as accommodating. It amazes me the lack of communication at Dubraven, clearly the focus is only on selling and not after care or ensuring repeat customer selling. Whilst the last person I spoke to on the phone spoke with empathy and listened to my concerns nothing has obviously been followed up. She assured me a manager would be contacting me as soon as possible as now we also have an additional issue with a panel of glass on the roof being incorrect as its finish from the other side of the street is notably a different colour so neither matches or is what we ordered. However as the same panel was changed due to being incorrectly ordered at install I now question whether the entire roof is actually incorrect to what we ordered. To say we are disappointed with the care we have received from Dunraven is an understatement. It was bad enough realising the builders had been urinanting in our garden for over a week during install but all these following issues are too much to not feel like we have made a very large error from purchasing through Dunraven. My partner has now started proceedings with watch dog about the level of work and Mis-selling we have received. I am extremely frustrated that I have a garden which is a complete state when prior to any work being undertaken by Dunraven was in a good useable condition and a pleasure to look at and be in. The entire lawn will have to be dug up and re landscaped at our expense due to your poor level finish and after care. As for the state of the patio and gravel it's beyond how anyone would want their garden to look, it's not laid and the gravel had no border and just spills over into the hideous joke of a lawn. The bolts were adjusted so we can actually use be back gate now but it amazes me that a carpenter would use a bolt that would that in an outdoor gate.

We purchased a conservatory to add value and space to our house and increase the benefits of our garden for outdoor use but all that has happened is our garden has been ruined and we are left with a lot of work and expense to resolve it ourselves. Its summer and we can't enjoy our garden at all not to mention it's a complete health risk for our son to even be out there. The constant water logging has now resolving in massive bald patches of mud and 3-4 inch deep cracks across the whole lawn now it's dried out. We have lived here now for nearly 4 years and our garden has never been such an eye sore and disappointment. My son has a severe bleeding disorder and can bleed internally spontaneously the risk of him playing in a garden with un-laid patio slabs he could easily fall and bump his head (which is immediate hospitalisation and a ct scan) and cracks in the lawn deep enough to break a leg is as safe as me letting him play on the M4. I don't want you to arrange another member of your team to come out to waste our time with another bodge attempt at resolving this. They are not given any direction as to what they need to do to resolve our concerns. They ask us what the problem is then say they can't do any of that as their manage won't let them! Pointless paying for their journey over the bridge in my opinion. It is clear our concerns are not being addressed by Dunraven. As a minimum I'd expect all my concerns to be addressed with a detailed confirmation of what you will or won't do for us as to see how any of this mess can possibly be resolved along with any attempts at Dunraven giving us any reason to ever use or recommend you again.
I look forward to hearing from a senior member of your team as soon as possible.
Sarah Weal