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Duty Free Depot

Duty Free Depot review: fraud and scam 89

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Author of the review
10:04 am EST
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Dear Mortimer,

I can certainly understand your frustration.

But, despite what you think and write about us, I can confirm to you that Dutyfreedepot is not a ripoff.
We are bound by customs international laws and cannot deviate from that path otherwise we wouldn't be able to operate!

Dutyfreedepot did not operate in full last year for technical reasons that had to do with Customs relocation.

I believe that during this time, a few customers did not receive their goods
and were ignored for the simple reason that even basic operations were placed on hold.

I urge you to contact me in person. We provide the most accomodating services and guarantee delivery
to your doorstep as soon as possible.

[protected]@dutyfreedepot.com
[protected]@dutyfreedepot.com

You are welcome to call us toll free as well: [protected]

My apologies if you were mistreated during our extensive move.

Thank you!

Saar Levin

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

89 comments
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lazertronic
GB
May 10, 2017 6:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi
DutyFreeDepot are rubbish!
They should be closed down!
I have lost loads of orders and money by using them!
Regards Steven Palmer

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nynj
US
Oct 25, 2017 11:24 am EDT

will not use them again,
they just making up new tracking #s every 20 days for you to wait forever, extremely odd

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lazertronic
GB
Oct 31, 2018 11:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They are a scam!
They should be closed down!
They took my money and I didn't receive the goods!
No refund!
What a rip off!
From Steven Palmer

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Michelle B Green
GB
May 05, 2019 11:24 am EDT

I have been all over the world and I have never received such rude service.

Staff were rude

All stood talking husband asked about something and she pointed at it as though he was an idiot they need some matters

I have never complained before .

I am so angry

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jean platt
US
May 27, 2019 12:19 am EDT

On 2/5/19, an order was placed for 4 cartons American Legend cigarettes. A check was issued for the amount of $82.80, check # 5953. This order never received. Please advise.

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v k
US
Aug 10, 2019 9:59 am EDT

Order placed over a month ago, not received, company stopped responding to communications

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Hugh Cunningham
US
Aug 24, 2019 6:16 pm EDT

It has been over a month order#942932 and still no delivery. Please rush my order or refund my money $156.41. I have been ordering from duty free for years and the service has been getting worse. Contact me at hughcunningham636@gmail.com
Thank you.

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Leticia Murillo
US
Oct 12, 2019 6:02 am EDT

I bought a special edition tequila on the duty free store DUFRY MÉXICO SA DE CV. DME96091288A and they failed to properly packaged the bottle . Custom at Houston airport took the bottle away because I had no time to go do the wrapping due to my connecting flight ready to depart

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Sadie15
US
Dec 28, 2019 6:35 am EST

Purchased 7 cartons of Karelia in October and have received zero. Emailed customer service many times and they will not respond. I have a feeling this company is going out of business. I bet their stuff comes from China. I have had problems before however they were quickly resolved. They have lost a faithful customer.

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  1. Duty Free Depot Contacts

  2. Duty Free Depot phone numbers
    +1 (800) 865-7043
    +1 (800) 865-7043
    Click up if you have successfully reached Duty Free Depot by calling +1 (800) 865-7043 phone number 0 0 users reported that they have successfully reached Duty Free Depot by calling +1 (800) 865-7043 phone number Click down if you have unsuccessfully reached Duty Free Depot by calling +1 (800) 865-7043 phone number 0 0 users reported that they have UNsuccessfully reached Duty Free Depot by calling +1 (800) 865-7043 phone number
  3. Duty Free Depot emails
  4. Duty Free Depot address
    Saint Louis, Missouri, 63132, United States
  5. Duty Free Depot social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024