Menu
For Business Write a review File a complaint
CB Collection Agencies Duvera Financial Harassment due to their problems billing VISA payments
Duvera Financial

Duvera Financial review: Harassment due to their problems billing VISA payments 16

F
Author of the review
1:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Why is this happening?
I signed a contract with Storesonline to pay monthly payments by VISA, using my bank in Canada. This company then had Duvera Financial do the monthly billings, which cannot be processed because the bank does not receive the request for payment. A company employee told me that they are having some problems with their interfacing with the Canadian banks.
Why would a company NOT be able to have a payment request accepted for payment, if it is sent and I know the VISA number will accept the total if the request is made? My bank tells me they did not receive a request for payment.
Bottom line: This is still Duvera's billing system problem, and I signed a contract to have monthly payments made by VISA.
Can anyone tell me why a specific company's billing system will not interface with another country's banking system? Is there a history of problems, that I as a consumer would not know about? How can I find out what the problems are, and request another billing company?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

16 comments
Add a comment
C
C
Caribbean Ken
Towson, US
Feb 22, 2011 4:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yes, I have had problems with Duvera. They seem to have an antiquated accounting system that continues to bill even when the "payoff" amount has been paid. I paid off my Premier Resorts balance ahead of time, but instead of a monthly statement with a credit balance, they are sending statements that don't reflect that. The statements say I still owe the monthly amount. This is very poor management for a company that is supposed to know how to do good accounting. Time to overhaul their systems, or get out of the business!

R
R
Rashawn Jamison
Chicago, US
Mar 02, 2011 2:32 pm EST

Yes, i too had problems with Duvera Financial also known as Kahuna Payment Solutions. This is a loan shark company! Beware of their payment plans.

A
A
Angelene
US
May 07, 2012 5:35 am EDT

I have had trouble with Duvera Financial also. I thought about taking a course and then backed out the same week and they told me that they would make sure no payments went through. So why are they still trying to collect and they call me 50 times a day and have also started texting. I told them I have asked for refund yet they insist I pay and can not stop course. I have been scammed I believe... A high school student can drop out of school but I can't change my mind about something I did online!? BS! Jokes on them, I canceled that account before they got away with any of my money!

J
J
judycougar75
Virginia Beach, US
Oct 14, 2012 8:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Duvera Financial has harassed me to make payments that I have already made, and continue to make, on time. I agree with the idea that they are a loan shark-type company. They have been nothing but a problem since the company they are billing for --Independent Financial Co located in Las Vegas-- gave up its billing. The person from Duvera who has harassed me is Rich..some sort of flunky administrator. Both companies should be reported to the Attorney General's office of the state where you reside.

J
J
judycougar75
Virginia Beach, US
Oct 14, 2012 8:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Duvera has been nothing but a problem. Constantly harassing me for payments that I've already made. The person who is a pain is Rich. Duvera is much like a loan-shark company as noticed by another complainant. The company I was scammed into signing a contract with was Independent Financial Co of Las Vegas. No one from Duvera EVER returns calls, but Rich emails me long before the payment is due. They must do billing for businesses that are scammers and fraudulent companies. If you are being billed by Duvera, you know the company they are billing for is a scammer company

J
J
Jenifer R.
Joliet, US
Apr 04, 2013 8:53 pm EDT

I will NEVER do buisness with this company EVER again. after paying off my loan I got a call saying theere was a mistake and the credited me back money they owed me. A few days later they call saying there was ANOTHER mistake and now I had to pay the money back. I feel that this company is a scam and wanted to keep me on the owe hook so to speak. the downpayment I made before recieving their loan (I paid off within 2 months) now instead of getting back is a finance charge and I owe again.. BEWARE

K
K
king of the hill superstore.com
Pittsburgh, US
Jul 18, 2013 7:37 pm EDT

I signed a contract with E comerce exchange. My business website is king of the hill superstore.com I signed up in May 2013 for the price of 95/00. They tried to get me for 125.00, They put my website online. I had a lot of observers, but no buyers. For 295.00, they waived the fee of 99.00 and I gave them 295.00 for the Silver Marketing plan in June 2013. Its mid month in July of 2013 and they are billing me 204.00. I haven't made a dime yet from this website. They also took 25.00 out of my account to cover the amount of the initiale startup costs. I passed out cards in my hometown of Pittsburgh, Pa that I purchased from Vistaprint. This marketing plan is designed to attract more people to the website. I have less after viewing the statistics. They are taking this money out of my social security money. I got discouraged one time and threatened to withdrawn. They threatened me with the credit collection agency. All this money i'm payin out and I haven't made a dime in return. I asked Jason for the catalog after it was lost the first time. I never recieved it nor the copies of the contract I signed either. they are stalling.

B
B
Bossman 1
Puyallup, US
Nov 19, 2013 9:56 am EST

Here is how to handle this loan shark... File a complaint with the CFPB... this government agency will take them to the cleaners... The more complaints the better off you will be!

B
B
Bossman 1
Puyallup, US
Dec 04, 2013 11:47 am EST

The best way to handle ### is file a complaint with the CFPB! they take action very quickly on your matter.

M
M
Mashimaro206
US
Dec 26, 2013 10:49 pm EST

Yes, I even had problems with duvera finanical reporting to my credit report when I didn't even give them my SSN nor with the contract that I have with the online business that is call Business Development Team LLC. The worst company to begin with and probably getting scam at the same time too. They charge u 2, 000 and want more on top of 2, 000 which is 110.000 every month. They even go duvera finanical and duvera finanical even told me that if you tell them as Business Development Team LLC if you want to cancel the contact then it doesnt mean anything to them. Is it legal for duveral finanical to report things to ur credit report agencies when they dont have the permssion to do so. Did you guys have duvera finanical did a debit to ur credit report agencies?

B
B
Bossman 1
Puyallup, US
Jan 03, 2014 9:56 am EST

FILE A COMPLAINT WITH THE CFPB... if you think you been wrong, file your complaint... They will take action and resolve your issue very quickly. These people are having complaint filed on a regular bases and they do what the CFPB tells them... The CFPB is on your side and has the power to take action

B
B
bum_h71
Visalia, US
Feb 15, 2014 10:09 pm EST

Duvera took money out of my account for someone else's bill. Luckily my bank knows about their reputation with the bob. They took 60 dollars out of my account the last sixty dollars I had left. What a scam hope they go to jail!

M
M
Mashimaro206
US
Feb 27, 2014 3:00 am EST

Duvera was threaten me to force to give them my bank account and credit card information no way I'm going to give them either one since they going to debt both of them. They even threaten me to take me out of court if I don't give them my information. They already ruined my credit history and credit report. You guys better watch out since they will ruin your credit history, credit report and credit score. I even called FBI told them the situation and they say that I don't have to give Duvera my credit card and bank account information. If you don't want to give to them. Since they really will force you to give it to them. I even send a lot of complaints to general Attorney of California about Duvera since they were threaten and harassing me by phone calls, email, regular mail, voice mail messages; Even trying to take me out to court, ruining my credit history, credit report, credit score, stole my identity, social security number and identifications.

M
M
Mashimaro206
US
Feb 27, 2014 3:28 am EST

Duvera was forcing me to give them my bank account and credit card information no way I am give it to them since they going to debt both of them. They threaten and harass me by email, phone calls, voice mail, regular mail if I don't give them my bank account and credit card information they would debt my credit history and credit report. They were threaten me to take me out to court, ruining my credit history, credit report and credit score. You guys better watch out for Duvera since they will ruin your credit history, credit report and credit score if you don't give them your information then they will force you then ruin your credit score and credit history or report. I even call FBI they them the situation about Duvera then they told me that I don't have to give Duvera my bank account and credit card information if you don't want to give to Duvera since it up to u. But Duvera was threaten and harassing me to take me out to court. Even Business Development team billing department was saying that I could use check or wired bank transfer for Duvera and heck no I would use either one of those since it both link to everyone personal bank account. Even they threaten me that they would send it to Duvera if I don't use either check or wired bank transfer for payment. Are they stupid or what to see if I would do ? I wouldn't do it since Duvera would get a hold of my account easily if it been used my check or wired bank transfer. They even try to threaten me to take me out to court. Duvera had stolen my identifications, identity and social security number without my permission to ruin my credit report, credit history and credit score.

M
M
Mashimaro206
US
Feb 27, 2014 3:46 am EST

Duvera threaten and harassing me by email, mail, phone calls and voice mail messages every day.! They keeps on calling me a dozen times for threaten and harassing me then I'm going to change my! I'm not in cali so I don't really have to particular follow California rules or other states rules since I'm not living in that State...! They are really threaten and harassing me that I have to and need to particular follow the California and Utah rules when I'm not even living in Ur state nor Utah, so not going to happen since they cant make me follow the rules when I don't live in either state. They are like threaten and harassing me to ruining my whole reputation, credit history, and credit report. Then trying to ask for my bank account when they can't have the access to my credit card. They are keep on asking me for my credit card information and bank account, which I'm not going to give to them at all since they are trying to debit my credit card and bank account trying to get me all in debt with my credit card and my bank account. Also threaten and harassing me for ruining my reputation, ruin my credit history and my credit report by threaten and harassing through phone calls, email, voice mail messages and regular mail! Which I"m not going to give them my credit card and bank account information. I was going to change my...!since they are really harassing and threaten me every single day and dozen times when I don't have the time when they are threaten and harassing me with stolen my identification and identity, call me a dozen times a day, emailing, phone calls, voice mail messages, regular mail, wanting my bank account by email when they cant get my credit card again which they are not going to get a hold either of my bank account or credit, trying to debit my credit card and bank account, stolen my identity and social security number, threaten and harassing me to take me out to court and they are really keep on trying to ruin my reputation and ruin my whole credit history and credit report!Which they already did and still threaten and harassing me to get my information and keeps on threaten and harassing me for ruining my reputation, whole credit history, and credit report! Even giving out my number to the third party companies without my permission to threaten, harassing and spam companies to start the threaten, harassing and spam my number every day. I got a contract but they are threaten and harassing me to have a good faith to in order to cancel the contract. If not then it doesn't mean anything to them even if you give them a reason why that you have to and need to cancel the contract...! They are keep on threaten and harassing me if I don't have a good faith reason for wanted to cancel the contract they are threaten and harassing me to try to take me out to court and also keeps on threaten and harassing me for ruining my whole reputation and ruining my whole credit history and credit report and also stole my identification, identity and social security number! They cant force me to give them my information when they ask me when they cant get a hold of my credit card and bank account information and stole my identity, identification and social security number without my permission, when I never gave my social security number too them at ! They are really threaten and harassing me in ruining my reputation and ruining my whole credit history and credit report by email, phone calls, voice mail messages and regular mail! They cant force me and threatening and harassing me to give them my update information when I don't want to give them my credit card and bank account information since they stole my identity, identification, social security number, ruining my credit history and credit report! Even Business Development team billing department was threaten me that I can use check or wired bank transfer for payment. If not they threaten me that they would send to Duvera if there is no payment. Are they stupid thinking that I would use either check or wired bank transfer for Duvera or payment? Heck no I would not use either check or wired bank transfer since they are both link to everyone personal bank account. They even try to threaten me to take me out court like Duvera. I even call FBI about the situation then they told me that I don't have to give them my information if you don't want too.

A
A
allth15
Tulsa, US
Mar 26, 2014 5:37 pm EDT

Duvera billed me for web vantage services that I have no valid contract for.
Scam company still away completely!