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e-tobaccos.com is a scam. e-tobaccos.com takes your order and processes payment immediately EVEN THOUGH THEY HAVE NO INVENTORY. When they finally did process my order, they sent me bags of strange loose tobaccos rather than the cartons of cigarettes I ordered. They have refused to respond to my repeated requests to send the missing product or to process my refund. Several years ago they used to be a legit company distributing tobacco out of Spain. Now they just take orders online and steal money from innocent customers. I am going to now ask my credit card company to proceed with filing complaints against the e-tobaccos.com merchant services provider so that they will have to be investigated. Anyone else having problems with these scammers should do the same so that their e-commerce abilities get shut down. STAY AWAY FROM e-tobaccos.com.
Order 918256. I just sent you a direct message using this forum. It is crazy that there was never any response to my emails by your e-tobaccos customer service department - but there is a response from you here. I hope there is resolution.
Of course, e-tobaccos.com did not follow up on this. I recommend anyone else scammed by e-tobaccos request that their credit card company file an official complaint against e-tobaccos AND against the e-tobaccos MERCHANT SERVICES COMPANY. If the merchant service that they use gets enough complaints then e-tobaccos will lose the ability to process payments - and that will stop them from scamming other people. It with also get them on the radar of Spanish trade authorities. Everyone should also report the e-tobaccos.com website to Google so that Google penalizes them and stops indexing their site pages, etc. OTHERS NEED TO STAY AWAY FROM E-TOBACCOS OR THEY CAN EXPECT TO BE SCAMMED, ALSO.
The complaint has been investigated and resolved to the customer’s satisfaction.
What is your order number? We will look at it imediately. Please answer here on send us an email we have fixed some issues in the customer service department and we are now answering quickly.
thanks.