E-Tobaccos.com reviews and complaints

Hello,
I ordered, in december 2013, over 80 EUR in value of rolling tobacco. It's been almost 4 months and never received it. They had no problem taking my money and ignoring my emails. e-Tobaccos.com ripped me off and will do that to you also if you order from them.

I order 200$ amount of product, but they don't send me any e-mail and i do not receive any product. don't believe them !
DON'T USE E-TOBACCOS.COM !1

I've ordered over 250 USD value of cigarette and have never been received the products from them. I emailed but they ignore it... The only contact they listed is email. There are no phone or physical address shown in their site http://www.e-tobaccos.com/

I don't know what to now. You 've just been warned.

I am a victim of on line scam. On Feb 8, 2010, I ordered $277.69 cigarettes from https://e-tobaccos.com/ and the transaction were charged under the name “ICI”. For almost 2 months, I have not received any delivery and product from them; In addition, they have no physical adderess or phone contacts except email sales@e-Tobaccos.com. Once they got my money, they almost ignored my emails. So frustration, I also demand to refund my money if they can’t deliver the product. Today, they respond that they just refund the money to the card listed above. Well, I called the credit card company and verified that there were no money refunded into my account. This is obviously one of the on line scams. The e-tobaccos is located in SPAIN. I can't do anything but to report this scam to the international authority. I am a victim of a theft in SPAIN and I this report is to warn you about e-tobaccos. DONT BELIEVE ANY THING THEY SAID IN THEIR WEB PAGE !
You have been warned

it would be nice if they took the time to respond to a simple email to allay fears, my first order and to be honest not at all confident, did not get a tracking reference for fedex with set off the alarm bells. I hope you are right, and thanks for the response.

I ordered two weeks ago and I have not received my tobacco, they never reply to emails, the update says it shipped with fedex but no fedex tracking number was given and no reply when I requested it. customer service is brutal and as its my first order I am fairly wary about how genuine this company is.

We would like to report that we were never contacted back by "San Diego" or "Sandiegan" so we could fix the issue he reports. We assume that he is no longer interested in fixing it or that he is not a real customer (we do not know yet the order number) but the competition trying to make us a bad name.
WE SUSPECT THAT THIS IS A FALSE SCAM REPORT.

Dear Mehdi,

We shipped your order 926212 on the 10th of April 2013, we have just resent an email with the tracking. If you do not see the email in your inbox please check your spam folder just in case it was sent there by mistake. We are sorry for the delay shipping your order but we had to obtain the stock from the importer, the product you ordered is not usually requested by other customers.

You can track the package on www.correos.es (they have english version also) and most probably in your local mail system also.

Please, once resolved the issue we would appreciate if you update this thread so others know that we are not a scam.

Kind regards.

Dear Dzemil,

Sorry for the delay answering and with your order. We run out of "Marlboro Tubing & Rolling 90 G x 5 Cans" but we expect to receive it this week. If you do not hear from us by Monday please change to an alternative product by placing a new order and indicating in the comment field that it replaces order 923006 so we transfer the funds to the new order. If you choose this option we will give you a 5% discount on the products of your next order. To use the discount just mention it in the comment field of the order. Alternatively you can cancel and we will fully refund your credit card.

Apologies for the inconveniences due to the lack of stock a not so good customer service, which we are now fixing.

No response from service, sent maybe 10 mails without response or anything. Second week since i make my order payd for express delivery 2-3 days but nothing MY ORDER NUMBER IS 923006 Like someone says before the internet page looking so profesional but seems like a big joke

San Diego

We understand that you are the same as "sandiegan" that posted in other places. We have asked in all the places we found that you placed complaints if you could please provide us with your order number to solve the issue if you have not had your money refunded already, which you probably have.

Kind regards
Felipe Fernandez
www.e-Tobaccos.com

I placed an order with e-tobaccos.com at the beginning of April. I spent over 300€ including 2-3 day shipping. After not receiving my order I tried contacting customer service via email because they do not provide a phone. They never responded until I threatened contacting my bank and cancelling the payment. Finally after more then a month of not receiving my order a customer service rep contacted me saying he would process my order, and that it was their fault it had taken so long because an "employee had made a mistake". I received my order mid May - a month and a half after placing the order. When I opened the box only 10 of the 30 tins of tobacco were delivered! I have since tried to contact them to receive the rest of my order but have gotten no response.

I am furious that the company has stolen 200 € from me and are now not contacting me. I will be forced to contact the fraud department and contact my bank if I do not received any response in the next few days.

Sincerely,

C. Lacey Order #926957

From Australia;
Maybe everyone should realize that it's not e-tobaccos fault hat our Governments Customs and Border protection departments are TO BLAME, I've used e-tobacco for years and it takes a few weeks but my tobacco arrived each time. Now/Today I try to log onto the site and my Government have blocked it... Now I have to suffer with the same rubbish that Japan Tobacco have been substituting for Old Holborn since the Aus Gov brought in Plain Packaging laws..

Blame the Governments for stealing your Tobacco at the Border.

Same thing happened to me. so how do you resolve the problem ? any advise ?

22 November 2012
re - non delivery of cigars by E-Tobaccos
At last my complaint has been resolved! I have received my full order, in excellent condition.

I finally tried emailing in Spanish (probably gave them all a good laugh) - thinking that I would be more likely to have my email catch their eye if it was in their own language. Don't know if it was that that did the trick, but the nex day I received notification that my 2nd part of the order had been shipped. Also, I received nice note in Spanish, to explain that the size of the order had meant it had to be shipped in 2 parts. Whether this was true or not, I don't care!

I've now dealt with them 3 times, and only had problems at all this last time (Sept2012). So will I use them again? The jury's out!

Dear Thomas,

According to our records your order was already delivered.

We would appreciate if you update the thread for the benefit of other users.

Kind regards,

Sorry for the delay processing your bank wire. Your order is being processed now. We have had some issues with our service but we have now added more personnel and the service should improve very soon. Please accept a discount of the 10% on the products of your next order by just mentioning this link in the comment field of the order.

Dear customer,

We are very sorry for the charges you incurred for going overdrawn.

If you want we can offer you 50€ credit (aproximately 50% of your overdrawn fees) on your next order by just mentioning it in the comment field.

We would really like fixing our error. We some times make mistakes (recently a few more than we should have) but we always try our best to fix them.

We are not a rip off, otherwise we would not have survived since 1998 serving thousands of happy customers and a few unhappy due to our mistakes.

Thank you for your understanding.

80 GBP fees? what for?

We can give you a 10% discount on the products of your next order by just mentioning this post in the comment field of the order.

Dear customer,

Could you please indicate the order number. Have your issue been solved? If not we will solve it inmediately with a refund if required.

Thank you and apologies for the inconveniences suffered.

You order was shipped:

02/29/2012 13:40:49 Shipped by Airmail RR599870692ES

Have you received it?

Please tell us your order number and we will look into the issue.

I bought tobacco in e-tobacco.com and I feel absolutely disgusted as a customer.

I made a €173.83 order on 27/02/2017 (Order #931830) and made the payment in the same day. They accused that the payment was received on 04/03/2017.

Since then, I have sent several e-mails to them and none of them were answered. The order status was changed on 12/03/2017 to "Waiting for Stock Soon", which pissed me off so bad, because when I bought the tobacco, the website was showing it as "item available in stock". Since then, no one answers my e-mails, no updates whatsoever.

It's been 22 days already since I placed the order and it was supposed to be delivered between 2-3 days after the payment was received, according to the shipping section in their website.

I feel absolutely disgusted by this situation, I don't know if I am ever going to receive the items. This guy Felipe Fernandez was extremely helpful when I asked for some information regarding the payments, but after the payment was received, he simply ignores my e-mails. So typical.

I'm afraid it seems to be a SCAM, made by people who should not be considered a serious company.

I ordered on 31 July tobacco (value 130, -- EUR). I recieved the confermation mail with the information that https://e-tobaccos.com will withdraw part of the total value 50, --) from the given CC T he transaction were charged under the name “ICI” on my VISA card - i replyed to https://e-tobaccos.com with all the requested details.. So far (mid of September)I have not received any delivery
since mid of August i wrote several e-mails to https://e-tobaccos.com and did not yet received any reply. Last email sent a week ago.
I do not recommened this site at all.

i paid over 350.00 for a box of cigars from e-tobaccos.com and never got them. they don't answer any e-mail no matter how many you send. they sent a usps tracking number and all the number states is that they are getting ready to ship the item. this has gone on for over a month and no answers from any of my e-mails to them. the funny thing is when i used them back in 2017 they were ok. i guess all this fraud started a couple years ago with them. i wish i would have read all the complaints about them first before i placed and paid for my recent order. beware of this company i hope somebody stops them real soon before more people get burned.

As many others who have done business with this internet company, they promise and promise and then lie. They are very slow to answer emails and then the information they give you is false. After a threatening email to write about them on sites like this, i received an email that my order was shipped out via fedex. When i checked the tracking number the order had been cancelled for shipment by the seller. If I had read these postings prior to making my order, I would have never done business with this company. By reading the complaints against e-tobaccos.com on this and many other complaint sites i don't think this repetitive behavior can be chalked up to poor service. I think this is a company to avoid doing business with at all costs. (ORDER 914191)e27e

Dear Dave,

Your order was shipped in two parts due to its size. Here are the delivery details of both:
07/18/2017 07:13:28 Shipped
07/21/2017 04:00:34 Delivered
Shipped/Billed On:
18/07/2017
Delivered On:
20/07/2017 10:52

08/16/2017 05:58:05 Shipped
08/16/2017 05:58:29 Delivered
Shipped/Billed On:
03/08/2017
Delivered On:
05/08/2017 9:41

Can you confirm that everything is now correct and update the forum for the bennefi of other readers?

Thank you.

same thing happened to me, order number 917357. i'm still waiting for the stuff i ordered and i'm thinking about denounce them.

I have placed successful orders with e-Tobaccos (Order #915722 (Delivered UPS) (Order #916579 (Delivered UPS) and (Order #917258 (Delivered UPS). Unfortunately Order #917258 delivered on the 20th July was 100 cigars short.
Ever though you get an automated email back from their customer service stating they will deal with you in 48hr this is hardly ever the case. So far I have waited one week and still no reply.
This is an area that they need to improve as it will put people off from placing future orders.
Felipe Fernandez you really do need to address this.

Dave (UK)

Dear Michael,

We are sorry for the trouble with this order but Djarum Special is currently out of stock and the importer is not supplying us with more. We have now refunded your credit card.

Could you please update this complaint with its resolution once you are happy with it?

Thank you for your understanding

Felipe Fernandez
www.e-Tobaccos.com

Dear Eugene,

Was your issue solved?

If it was not solved, please let us know, but if it was we would appreciate if you could update this complaint so other customers know the full history and not only the issue.

Many thanks for your understanding,

Felipe Fernandez
www.e-Tobaccos.com

Please Help!

Order Confirmation
Dear client,
Thank you for using the www.e-Tobaccos.com service
Attached are the details of your order.
Order Number: 916193
Date Ordered: Tuesday 17 de May, 2017

Detailed Invoice:
https://e-Tobaccos.com/buy-cigars/account_history_info.php?order_id=916193

Billing Address
Michael Hoffman
341 avalon Gardens drive
nanuet, NY 10954
United States

Delivery Address
Michael Hoffman
341 avalon Gardens drive
nanuet, NY 10954
United States
Products
Products
4 x Djarum Special 20 (200 Cigarettes) (9064) = €236.40
$304.96*

Totals
Sub-Total: €236.40$304.96*
Registered Mail 5-10 days (by air): €40.99$52.88*
Total: €277.39$357.83*

Payment Information
Payment Method
Credit Card

This was almost a month ago. They keep telling me out of stock. They haven't offered a refund ect. I am about to call visa and cancel. Years ago they were legit. Any thoughts?

I have used e-tobaccos for some years and although their customer service is dreadful they have always delivered my order, until now. Order placed 27th June, money drawn on the 2nd. August, no goods. Two e-mails to customer service ( ? ) elicites automatic response e-mails with a ticket number but no information. Maybe their computer decides who to rip off and when. As previously noted it is impossible to find an address or a telephone number.

E-tobaccos is the worst company to deal with for online purchasing.
UPDATE 2015

They don't have the products in stock. My first order took 8 weeks to arrive - after paying 20 euro fast shipping. That's the first con!
My second order - again, not in stock despite telling me it was. Wait for 9 weeks for them to get it in stock - which they claim they get deliveries 2 time a week - still my order isn't in stock.
So i change my order for something THEY SAID was in stock.
The i am told for 3 weeks - they are 'processing' my order...yeah right.
How long does it take to put items in a box and send out to the purchaser?

I then ask for a refund - they say they will refund me - when i ask when it was refunded as nothing has shown in my account for 2 weeks - NOW they IGNORE ALL MY EMAILS.

I will sue the ### off of this company, and they'll have to pay my legal expenses when i win, which i will, i've had to do this before with online thieves, this is an open and shut case of trade fraud.
I don't care if it was for 1 euro they stole from me.
They are going down...and i'll do it single-handedly.
It is an open and shut case of online FRAUD, THEFT, and MONEY-LAUNDERING, (all those orders that are paid for - the money sitting in a high interest account for a couple of months while they fob people off that their order is processing)

E-TOBACCOS - YOU HAVE A LEGAL DUTY TO OPERATE IN A LEGAL MANNER - YOU ARE THIEVES AND CON-ARTISTS AND DELAY ORDERS TO REAP INTEREST ON PAYMENTS RECEIVED.
YOU WILL BE HEARING FROM THE AUTHORITIES.

I have used e-tobaccoes. Numerous time and although they are slow they have never let me done. Remember they are a company and not a scam. I live in Australia. If it gets stopped at customs. I just pay the customs charge. It works out the same as buying nice tobbacco at the same price as if I bought the nasty horrible tobacco here in Australia. All you lot do is complain when they have a few delay or stock problems. But I don't see you putting anything good for all the times that the you get what you wanted. Abit of positive feedback goes a long way. Not just negative. I have an order in at the moment. And I know the site is down at the moment. My order will be shipped when they get the chance but as they have said they are having staff and supply problems. So get off there backs. And support the only company that is not a scam for cheaper tobacco than you can buy in the shops. RANT OVER. ian_minney@hotmail.com
Regards
Ian Minney

I placed an order at E-Tobaccos.com a month ago (40 bags of 25gr tobacco). The first response to my order was that it was "out of stock". I decided to research the trustworthiness of this e-company. When I read all this complains I was thinking that I lost my money...
When I started sending e-mails to the company, they answered immediately, and finally, I received the correct order, perfectly packed, at my address in Greece.
Although it took about a month to receive my order, e-tobaccos.com delivered the products perfectly and thus, I believe that it is a legit and trustworthy company.
Therefore, care should be taken to the validity of all the complains (found on various blogs).
Finally, I thought it was my obligation to post my experience and when I tried to do so, some blogs (eg. scam.com) did not allow me to, even after my registration.

I got an email from then saying that they were out of stock with the items I previously ordered: order number 934101, so I asked them to change my order to #934544 instead and cancel the previous one. I have been waiting far too long for those... I have already paid and therefore asked them to please give my order a high priority.

Also for some reason Order #934544 has been duplicated I only ordered 9 x Villiger Premium Whisky Filter 10 x 5 Mini Cigars not 9 Villiger Premium Sumatra Class 10 x 5 Mini Cigars not sure how or why those got added to my order, rubbish website…

I then got emails for Order #934544 saying: 17/10/201 Waiting for Payment transferwise.com/pay/…

They have done nothing and I’m not able to change anything on their site! I have already sent payment to cover 9 x Villiger Premium Whisky Filter 10 x 5 Mini Cigars and I have emailed the sales team to please send them now!

I have been waiting a month for an order which should have been delivered in five days but I just get more requests for money for the new order. When I looked on CC statement, I noticed that they are listed as e-commerce training! If they are legitimate, as they claim to be, then why do they claim to be a trainer? I’m having them investigated by Barclay Card and have asked Barclay Card to cancel my order and return my money.

I came across this website over a month ago, it looks/feels legit but trust me its anything but! I was impressed with the product range & prices so I went ahead and made a purchase. Having received an automated email informing me my order was in stock and had shipped I assumed i could expect delivery within the 4 working days. 6 working days pass so I decide to email them as there is no other point of contact or address (which is strange). No response after 2 days so countless emails later and still no response I realise I've been scammed. I did a bit of digging online and there are tonnes of people out there who have been duped by this crowd, in some cases people have lost over €1000! If you've been conned by E-Tobaccos please share you experiences and spread the word.

Likewise, after 6 weeks of waiting for a 200 Euro delivery of cigars for my wedding, nothing has arrived. Escalation to customer service is fruitless and ignored. I believe this website to be a scam and recommend anyone to stay clear. Chris M

Any one form e-tobacco please contact me. I have sent you so many emails but never got a reply . I have been your customer for :3 years

I used to think e-tobaccos was fantastic, but like other people I too have been scammed out of my money. Their website said guaranteed delivery and I never received my product. There was a tracking number and it appeared to make it part way here but was sent back without explanation.

At first they tried to help but they have now ignored my last four e-mails.

Whatever happened, I didn't receive my order however they have my money - over $200.00

It's a cowards way to ignore people, and I wouldn't advise ANYONE to ever use this company.

Rob

Ordered tobacco but they couldn't supply the brand I required so they asked if I would order a different brand, which I did. I then got an email saying they couldn't supply this brand either and did I want a refund. This is over two months ago, no tobacco and no refund. I have sent hundreds of emails and faxes but they never answer. Help please.