Enercare review: Double billing technician's visit

We are challenging Enercare regarding double charging a service visit on May 17 & May 20, 2022 for 2420 Baronwood Drive, Unit 4-01, Oakville, L6M 0X6.

Prior to May 17, we contacted Enercare to assess our air conditioner which wasn’t working. The technician said that it was leaking and he would arrange for someone to come back on May 20th to give us a price to repair or to discuss its replacement. Because we had a maintenance plan for the furnace, the technician said the plan would cover the visit because it used the same thermostat as the furnace (please see May 17 invoice below).

On May 20, a different Enercare technician came by and instead of discussing the repair or replacement of the air conditioner, he did another assessment and told us it needed to be repaired or perhaps replaced. We knew that on May 17. We were charged for this visit (please see May 20 invoice below).

When we asked for someone to come by to talk about the repair/replacement, we were told it would be a few days before someone could come by. It was hot so I called Reliance because they could send someone out same day . . . and replaced it next day (on the Sunday of the long weekend).

Recently they have left voice mail messages saying ‘we have been trying to contact you’. My husband has spoken to 4 or 5 different people and each one asks the same questions over and over and over. He’s asked to speak to a manager but all claim they are supervisors. They don’t listen and this has become harassment.

We do not believe that we should pay for their mistake, we would appreciate your thoughts.

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