Famous Footwear
Reviews and Complaints

Order Number: [protected]

Order Date: 04/01/2023

The merchant sent me an EMPTY box with no shoes in it for one of the pairs of shoes I ordered. Thomas & Vine Men’s Desmond Oxford in Blue/Navy size 11.5 M $119.99

I reached out to the merchant and they said they would refund me. Then I received an email stating that they could not refund me because I filed for a missing package previously which is 100% not true! Wow.

Went today to the Mount Vernon, NY on Stanford Blvd to get my granddaughter some school shoes at 4:48pm. There was a clerk standing at the door telling the growing crowd that they had to close for lunch.

Question...why does the entire store have to be shut down for lunch during a time when people are coming from work at the only time they can do their shopping?

I ordered 2 pairs of shoes from you. One pair has a hole at the sole. Both pairs are to big. Here is all the infor i have on both pairs. ( l1955s1001 turnpike silkycroc black 6/12 w)

(l1955s1400 turnpike silkycroc navy 61/2 w.) i like the shoes, they are to big. I need size 6 w in both. I will send them back for a smaller size. If i can help you please call me at [protected], or send an e-mail [protected]@aol.Com. Please change them asap please. Thank you for all your help, violet redman

Famous Footwear just advertised products like Nike and others that are manufactured by known slave labor countries. If the civil war was really about slavery and not about unfair taxation between states and the federal government, then America would not do business with slave nations. 10 year old kids should be getting an education, not sitting in a sweat shop for 12 hours a day making shoes for Americans.

Last year my husband had me buy our daughter Berkinstocks shoes for her birthday. I ordered online from Birkenstock.com. This year he gave me a $100 GC to your company to get some berkinstocks. He didn't realize the difference. I wanted the blue berkinstocks but of course you don't carry them. I asked for a refund for the gift card and was given a terrible attitude and excuse. I didn't want to hurt my husbands feelings about getting me the gc so I bought the black ones. It was the only choice basically. Then the rude cashier informed me that if I returned them, I would get a gift card back. no kidding. I'm very disappointed with this situation. I'd like to return these and get the blue ones from Birkenstock. If there's anything you can help with please let me know. thanks lynda

hi, my name is Edward i went to my local famous footwear store #2435. i went there on [protected] to buy nike . i had the bogo sale coupons buy one get one free . but when i got to the register my coupon was not vailed on nike. i have been buying my shoes in this store for years. so i went about my day 2 weeks later the one of the new shoes i bought started to rip buy the toes. so back to the store i went. they returned the damaged shoe. my point is my experince with this company was not good at all. if there is any way i could get any coupons or a voucher for a pair of nikes i would apperiate it thank you edawrd petro.

On 4/11 I ordered Women's Nike Quest 4 shoes, size 6.5. Today I received my order, however, Famous Footwear sent me Women's Vans, size 8. When I called customer service I was told I have to send them back for a credit and reorder the correct shoes. I asked why when they sent the incorrect shoes and was told they do not do exchanges! I don't want to exchange, I want the shoes I ordered. I will gladly send the incorrect shoes back. Horrible customer service and policies for Famous Footwear when it's their error. I will never purchase from them again and will alert my family and friends so they will not have to go through the same ordeal.

Wednesday 3-16-22

At 12:15 pm (lunch)

The only girl working inside Told me she could not serve me as a customer because she was about to take a lunch break and that I could return in 30 to 45 minutes

When I returned an hour later the doors were still locked she was walking around inside and clearly saw me through the door I knocked several times and she ignored me and also hung up the phone when I rang in

Add she told me the store would be closed I would have left and gone elsewhere rather than waited around it’s extremely rude customer service not to mention you lost so many customers while your doors were shut

I was in the Biddeford Maine store and 2 young girls working were actively hitting on male customers, posting photos on social media and talking about it, talking about "hooking up" with a manager because he "must have money", they were playing on their phones, asking male customers for their phone numbers...all in an hour I was there...absolutely disgusting of a store to go to.

In the last week I've ordered five pairs of shoes form famous footwear. On 3/26/21 I ordered three pairs, One items was listed as a women's shoe but I received a child's shoe.
Returned that item to the local store. On 3/2/21 another order. This item arrived before the previous order. On 3/4/21 I was email my items wear delivered. Not the case at all. 3/5/21 I called and was told at times fedx marks packages as delivered but that's not always the case. After spending hard earned money that's a horrific way to feel not having the items you attempted to purchase an them being told the shipper choose by famous footwear lies to them as well as me about actually delivering the item. I spent fifty minutes on the phone talking to a women names terrace, then her supervisor names Alexis who both continues to quote me company police and never ever considered my position of being out of my money as well as the product I tried to purchase. I repeatedly request a refund. I was offered a discount on the item I didn't receive.that's not how business is done in 2021. I requested to speak to someone who can help me. I was told no, I requested a email ? Phone number ? Again no. I stated that I have been on the phone for almost a hour and accomplished nothing. At this pint gaping footwear has robbed me for forty dollars. I will never purchase or allow anyone I can stop from purchasing anything from famous footwear.

Went to the Kearney, Ne location, as i stepped in I was asked if i had a mask to which i replied are they required? The associate working said no but that she had some available, i then replied is it required? She then said yes so i opted to leave the store. I then asked if I could have Corporates number she was visually upset and went and got what iam assuming her manager and another employee. As they approached they had their badges with their name tags covered so I couldn't see their names she then yells across the room why did I want corporates number I told her that I had a question, she then repeated " But why" repeatedly all the time covering her badge i asked her if she was denying me the number she said they didn't know what the number was, I then observed three other shoppers leaving the store with no mask on, i asked them why they were allowed in but I was not she said they didnt see them. The issue isn't with wearing the mask the issue is the way the "manager addressed the situation . I felt belittled, i have never been treated so poorly! I will never go back to this store and would like this resolved.

Buyers beware! Before you buy shoes online from famous footwear here's an almost unknown but really fun fact about famous footwear that they don't want you to know….. They will not refund your money if buy and return multiple pairs shoes within a short period of time regardless if they fit or not! This happened to me before the holidays after I purchased multiple shoes I liked online and had them shipped to my home to try on and check out. I didn't receive them all at once rather a few pairs at a time due to availability. After each time I received a shipment I tried them on, kept the ones I liked and returned the ones I didn't want or didn't fit with no problem. When it came to the last pair, they didn't fit correctly and when I tried to return and they denied my return. They gave me a denial slip and said to call a toll free number to find out why I was denied. They could not or rather would not tell me the reason for the denial and kept saying to call the number! Really? I called the number and it was a third party call center and all they could tell me was that I returned too many shoes whithin a specified time. When I asked what the specified time period was they said that it was determined by the tracking system and that I should have been issued a warning from the store during one of my returns. I indicated that it was never disclosed verbally or in writing and they stated that the system indicated I did receive one. Really? The system says I did?!?!? B*s*!. And yes, they have a tracking system that tracks your purchases and returns of "high dollar merchandise" as to how often you buy and return shoes and the amount of returns over a "specified period" of time. They have no control over the system, they cannot override or waive "the systems" determination. They said I could not return anymore shoes for 6 months. Here's the kicker, famous footwear's return policy is: you can return shoes within 60 days of purchase for a refund, no where in the return policy does it state the amount of returns you can do. No where in the online website terms and conditions does it state the amount of returns you can do. If you are a "superstar" customer, you have 90 days to return. Now this is where it really doesn't make any sense at all, 6 month ban on returning shoes from the tracking system they cannot override and only 90 days to make return according to the return policy. Really? Wtf? When I called the corporate office and confronted them with the policy conflict they said that the 6 month ban was an unwritten policy which applies to online and in store purchases and returns and you can't find it in either the terms and conditions or return policy? Really? They said they could not override the tracking system and could not refund my money either but could give me store credit…what? I don't want store credit…the stores never carry my size hence my shopping online for the shoes in my size. Amazon, dillards, zappos, wss, and just about every other place I buy shoes online or in store does not have this b*s* policy. My view is they have found a b*s* way to steal your money! All I want is my money back for the last pair of shoes that I tried to return within the required return policy timeframe and to not do business with famous footwear ever again. As I started with, buyers beware!

Doug the store manager was no help at all. I Tried to return shoes for smaller pair but none were in stock so I asked if I could just get in store credit so I could buy them myself online and he was like I can't I already made the transaction to return your money but I was like I never agreed to that I asked you a question and you didn't even answer and he just ignored me and just sighed like I'm an inconvenience for him and the whole time he didn't even know what he was doing he was just silent didn't even try to apologize for his mistake or try to fix the problem

Yesterday I went in the store and found 3 pairs of shoes that I like.I brought them (without the boxes)on front to pay and the cashier named Cindy looked at me so rude and said "I cannot do anything with out the shoes boxes".
So I said sorry and went on the back with her to help her find those boxes.
But I asked her question very nicely that what if someone make a mistake put the shoes on the wrong box and the shoes are only $40 but the box said $80 then that's mean I have to pay $80?

She was turned her head right away at me(I was walking following her) and said oh nooo noo nooo
nobody in this store will do that kind of stuff and shook her head look at me like Im so dumb.

So because of her rude attitude I didn't feel like I want to buy those shoes.

Plus when me my toddler boy walked in no one greeting us or asked if we needed help or even look at us at all.I would be very appreciated only just an eye contact 😊

Wondering if she's don't like us because we are Asian?

The people working at Guam Famous footwear are very rude and unprofessional. I just recently bought two items them because of their promo aand also because I wanted to use my rewards points. I was overcharged and came back to get it fixed. But the ones in charged gave me bad looks and made me feel unwelcome like they just want me To leave. It was very uncomfortable talking to them. They have no basic good customer service. I came there with a smile and left in a very bad mood.

I placed an order on february 4, 2019 for one pair of shoes to be shipped to the store. When I came in to check if they had been shipped on february 11, 2019 the store manager alyssa sent one of her workers to check the mail box (mind you she gave him vague directions for his first time ever checking it) and he called to tell her there was nothing in the mail box. She then said "they haven't gotten here, do you not have a tracking number where you can check on them?" I then proceeded to ask her if there was anyone I could talk to because this same situation has happened multiple times and she rudely threw a binder on the counter, started flipping through the pages and said, with attitude, "let me write down the customer service number so you can call them for a refund and never shop here again!" no customer deserves to be treated like this. I asked her for her name and left. I did not appreciate being treated with such poor customer service by the store manager.