Finger Lakes Premier Properties review: Deceptive advertising of a rental property

https://www.fingerlakespremierproperties.com/rentals/solitude

I rented the property above and found it to be falsely described in the website advertisement. The photographs on their website are old and do not show the state of disrepair that the property is in. There are also untrue facts in the description such as zero stairs to enter property (there are several and some are not built to code). Stairs to lake advertised as 39 when there are actually 53. The stairs to the lake are dangerously supported or not supported at all. The rails on the patio are held up by both plastic and metal chains. We were unable to use the patio at all as it is so crooked you can't sit safely in a chair on it without tipping. Outdated pictures on the website fail to show this property's true condition. The house was also not clean, had unpleasant odors, a/c inadequate, mildew in hot tub, rotted wood throughout. Owner told us to just run the a/c 24/7 and keep windows open to deal with the odors. 2 of the skylights over the dining area leaked every time it rained. Some of the advertised parking areas were over an 1/8 of a mile up a steep incline. Because we did not receive what was rented to us, we left early without compensation from the company. They sent their technicians out to see the issues and they agreed with all of our complaints and even found more. Nothing could be done to correct these during our stay. FLPP told us we could leave the 2nd day and get our money back, but we had no where to go and several guests were scheduled to fly in throughout our stay. They would not relocate us. In hindsight, I looked at the reviews for Finger Lakes Premier Properties and found that there are many renters with the same issues. They should not be allowed to continue taking customers' money through fraudulent advertising. Many more photos can be provided if requested.

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