Franchise Tax Board review: Demanding payment already sent.

I filed my tax report on 3/24/2021 and made a payment of $5116 for tax due. Since that date, I also made 4 monthly payments for $500 each, for a total of $2000 estimated taxes for next year. For unknown reasons, FTB coded the $5116 as estimate for 2021 future taxes, and the monthly payments as tax payments for 2020. On 7/12/2021, 4 months after my filed report was received, I received a Notice of Tax Return Change, asking me to pay $2, 893.76 for balance owing including interest and penalty, because of the incorrect coding. I have been trying to contact them daily with no luck. Yesterday, Tuesday, i made it to the waiting list where I waited for 2 hours until Liz ID 1100 answered. I explained my issue. According to Liz, my electronic payment from my bank was dated in 2021 and therefore had to be coded as an estimated payment even though it was equal to the balance owing on my income tax report. Yet the monthly payments also made in 2021 and also made electronically thru my bank account, coded as tax report and not "suspended" as the $5116 payment. Agent had no answer.

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