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I went to FreeDownload.com to install some computer protection programs to my husbands computer. They not only charged me considerably at the time of installation, I am also getting monthly charges taken from my debit card. The bank says I have to call them, the number on the debit charge does not work and can not get their web site to log in or even open up for that mater. I don't know how to stop this charge and I'm getting really frustrated. I've been taken to the cleaners on this one. Should have known better when they charged me for the program to begin with. If anyone has any idea how to make this go away, please share the info on a blod. I just want the monthly charges STOPPED
The complaint has been investigated and resolved to the customer’s satisfaction.
let me tell you what helpmedownload or freedownloadzone is, it is a company based in the philippines owned by Dan Peña Sr. and ran by Robert Smith. Basically what they do is put up numerous websites and all are directed to freedownloadzone where you download free software. YES! FREE SOFTWARE! and then charge you for it. if you are not very particular on checking your credit card statement you might miss it as sometimes it can be a small amount but is recurring monthly charge. but if you call them and ask why you are being charged for a trial software or free software, they'd tell you that it's not for the software but for the technical support they provide as software companies would not provide you with support for free software. this is also what they make their employees believe so they wont think they are doing something illegal. they train employees that if a caller is really pissed or says that they will call their credit card company the employee can revert the charges to prevent a charge back. i hope someone from the government look into this. they are FRAUDULENT AND SCAM AND HAVE NO RESPECT FOR INTELLECTUAL PROPERTY.