Game Stores South Africa / Game.co.za
Reviews and Complaints

I placed an online order on 25.11.2022 for delivery of 1 TV. It is now 09.12.2022 and it is still not delivered.

When I contact the customer support on 08.12.2022 for help, all they can tell me is they've escalated my issue and I must continue to wait. They cannot confirm when the order will be delivered. 24hours later I contact the customer support for an update on my escalation and I am told there is no update I need to continue to wait. That's it no effort to try and get an estimated delivery date.

While on the chat with the Game online support agent the person just stopped responding to me while I still had questions. Such pathetic customer service! I have an email transcript as proof.

Am I just required to sit at home every day wondering if today is the day the order might be delivered? What if I step out to run errands and the courier company tries to deliver? If I don't know the delivery date then this is possibly going to happen.

If I am not going to get feedback or my order delivered today then I will be blasting Game on every social media platform

Good day

I ordered and paid for a Samsung 65inch at Game Boksburg during Black Friday and when my partner went to collect it he was told that it was sold to someone else.

How do you sell a TV that has been paid for?

Please contact me urgently

[protected]

I, on the 25th of November 2022, ordered a Xbox Series S from Game (R5999.99) as a join birthday present for my 9 year old brother. As per Game's website (https://www.game.co.za/Electronics-%2526-Entertainment/Gaming/Consoles/p/000000000000818531) the Xbox was supposed to arrive on the 2nd of December 2022. I received an order confirmation email clearly stating the package would arrive "by December 02".

On the 1st of December in the morning, I called their support line to see what was happening with my order as I hadn't received any update on the delivery, the assistant insured me that everything was still on track and my order would be delivered on the 2nd. At 15:35 (1st) I received a "Order shipped" email with the same "by December 02" delivery date.

On the 2nd I received no update or any communication on when the order would be delivered so in the late afternoon I called Game customer support again. The assistant told me that the order was not collected by the courier yet, but since the work from 8am to 8pm it was likely that the order would be delivered in the evening, Saturday or LASTEST by Monday (5th). The assistant also reassured me she'd call me back on Saturday morning if the package was not delivered on Friday, she did not call me back.

The weekend passes, no update, no delivery. On Monday 5th in the afternoon I call Game support. After explaining my situation to the assistant, he tells me again that the order is at the warehouse but has not been collected by the courier and is unable to give me an new delivery date. I was forced to request that my case be escalated.

On Tuesday 6th, I get a call from Game Support. The lady explained she's calling me due to the escalation of my case. She explains to me (again) that the order is at the warehouse but has not been collected by the courier. She explained she would email the warehouse and find out why my order was not collected and when I can expect it to be delivered and that she would call me back once she gets feedback.

On Wednesday (7th Today), after still having received no update (now 6 days late), I called Game support. The assistant explained again that the order was at the warehouse but not collected by the couriers. She told me that she could not find any info about delivery as the order had gone dormant. She too could not tell me when my order was going to be deliver so I requested to speak to a supervisor.

After being on hold for a while, she told me that ALL the supervisors and management were in a meeting and no one could assist me (14:30). I had to request a call back.

------------------------------------------------------------- as of 7 December 2022 at 15:53

I've also made multiple other unsuccessful contact attempts, I sent 3 emails to support, only receiving one response on the 4th, reassuring me the order would be delivered by the 2nd and latest the 6th.

I also tried contacting Game over 5 times on their Whatsapp support chat, but I haven't received a single response or call back from there.

This experience has been so poorly handled and with such incompetence that I'm seriously considering cancelling my order with Game and reordering the Xbox from Takealot, it will probably arrive here sooner than the Game order too.

I am deeply disappointing with Game's management team and their customer support. This type of service is completely unacceptable and I'm seriously worried that I just won't receive my order as it has gone dormant as per the support team. I really am running out of options on what to do.

I was in Kenilworth Centre cellphone store about the cellphone Nokia 2.2 that I bought in 2020 doesn't connect to wifi, bluetooth is not working & I can see what ever I want to print on the PC. I found an Assistant & her Manager, they told me that the Warranty/ Guarantee expired.

I ask them where does it say is expired? They say it's on the slip but there is nothing like that on the slip. They say that person who assisted me in 2020 did tell me about that by mouth not a slip & if they take it to be fixed I'm going pay for repairs. After that they all left me.

Name: Siya

Contact number:[protected]

Email: [protected]@gmail.com

On friday the 25th/11/2022 around past 12am I did an online purchase for their black friday deals, the was a promo on the Proline intel Celeron laptop for R1999 which had been advertised throughout the week, then on Friday as I logged onto their online store the laptop was selling for R2999, I then thought maybe the advertisements where in correct, I placed the order for the laptop and a volkano smart watch, which in total it amounted to R3398.00 then I checked out. As I was browsing through Twitter I saw a post by a customer enquiring about the price of the laptop and their Twitter account holder responded saying it was a technical error, I then went back online and used the wen chat service and the person assisting me adviced me that I should cancel the order and reorder for the current price of R1999, I reorder the items then in the morning around 8am I called their customer support line and asked that the first order for R2999 including the watch to be canceled the Consultant then ended our conversation with that she has canceled the order and will send the request to the finance department and my money will reflect within 3-5 working days. Then on the 26th of November 2022, I got a sms's saying my order is on the way, to my surprise when the I was notified to come outside and collect my order, I had two deliveries meaning that the first order I had made and requested to be canceled wasn't cancelled, I then rejected that order and signfor the one I did after the first order, Sunday the following day I started communicating with their Twitter account hold and they asked for proof of payment and refrence number for the order I provided all of that then they said they need to comfirm with store/warehouse wether the items have been brought back to them, I texted on Monday, and Tuesday again but no response, been calling also trying to findout how far are their in terms of my refund, all the consultants I spoke to they give me the "we have to check with the store/warehouse to comfirm for the items that they have them" and some have promised to call me back none have called back, even the 29th I wrote them an email in regard to this matter, the email has not been responded too, today after calling and being told that they still want to confirm with the store/warehouse the consultant asked that I call again after +/- 30mins I called again the consultant I got this time, called the store/warehouse to comfirm even the call lasted for 30mins because I was told to keep holding and finally the part of the warehouse was solved but the real issue now is that I am being told that they have a procedure where paperworks pass from head office to the warehouse back to head office the back to the consultants then the finance department and I can only be refunded after 3-5 working days and I explained to the consultant that I am not willing to wait thay long again due to that my refund was supposed to be already done had the order had been canceled on Friday (25th/11/22) and the consultant said they will try and see if that I can get my refund back either today or tomorrow.

I placed an order and paid in full for a tv on 29 Nov and they sent me an email requesting supporting documents which I immediately sent but then didn't get any further response. Yesterday I contacted customer support and they told me they received the documents and will relaese the tv as soon as they have checked it but I still didn't get any feedback. When I ordered I was informed that the tv could be picked up today. This is totally ridiculous, they also don't reply to my emails. My order number [protected].

Good day

I bought a treadmill at Game Canal Walk on Sunday 27 November and was promised that it would be delivered yesterday 29 November. On Monday i received this message.

Your Game Home Appliances order [protected]/SO826700 has been scheduled for delivery on Monday, 28 November 2022 8:00 - 19:00. Should this date not suit you, please reach out to us at [protected]@wumdrop.com. Track it here: https://p.wmdrp.me/086rE - WumDrop

I phoned late yesterday and could not get to the appliance department, my cell ph nr was taken, but no one phoned back.

I phoned again now and spoke to a manager Stephanie to complain and i could still not get any proper information.

I had to have someone at my house quickly when i got the sms that they will be delivering and again yesterday when they should have delivered.

This is extremely unprofessional service from Game as i still did not get the treadmill i paid for.

Shane Brown

[protected]

Ref. 1511274

Bought machine 24 Nov 2021 at Game Baywest. First prob reported 27 Dec 2021. Clothes came.out nt clean full of grey streaks, fluff and lint. Samsung said i must do ecotub clean which i did and it helped fr a while.

April same prob. Technician came ask if i clean magic filter after each wash which i already did. Also said i.must only use liquod detergent which i already did also dont use fabric softner sons got sinus. Waited fr report nothing asked nothing problem persisted and got worst eco tub doesnt even work anymore. They changed pulsator no improvement. Machine went in fr over 3 weeks. They cleaned the inner drum no improvement. Ask several occasions fr refund and reports just apologies nothing. Game keep on saying samsung will contact me no solution. NOW technicians says they want to put a new pulsator in. Didnt they get enough time 2 come up wth solution? Even sick of this over a year im struggling. Please refund me GAME

On 24th November (Thursday) I bought a new Hisenze TV from Kokstad Game store. R5999. I selected it and told the sales person. He said OK he will check it and by that time I should go to the till and pay the money. I did and showed him the slip. He took it from me, stamped at the back and told me to sign it. I signed. I thought it was because I am taking it from Game. He said he checked it and it is fine.

I took it home. Next day I kept it on the table and connected it. Then I saw a crack at the corner and only lines appearing on TV. So I realized there is problem with it.

Soon I took it back to the store. They say they can't change it or refund it because I signed it and it is my problem. Before signing he didn't tell me that there is no problem with it. He was rushing me to sign it.

Please help me with this issue. It is a request

Mrs. NAIR.

[protected]🙏🙏

Laptop was purchased and had problems, taken back for repairs but they failed to fix it and refused to refund or replace it with a new one as they promised. (laptop was purchased in march 2021 and first repair around 09/2021) I took the laptop back because the battery was dying too quick and it was slow when using it, they took it back tried to replace it but failed and the second time around it was not charging till 100% they took it again and said they have replaced the battery but still nothing was fixed and it was still slow. The 3rd time they said I need to wipe the entire laptop and let it restart afresh and I refused and left it there, I went there again and the warranty had passed by a week they then said they can no longer fix it because the warranty is done so I had to shout because i've taking it to them while it was on warranty but they have failed to fix it and refused to issue a refund or give a new 1. They did a test and they said the processor is being over worked which made me ask the question on how come it over heats when no apps are opened, it was blinking red and they could not give me an answer, so now the battery dies quick, it is slow no matter what you do and over heats and now the screws are lose and the bracket has broke due over heating.

Was there at Mall of Africa on Sunday 13nov from 6pm till 8pm waiting for the so called manager to work out the discount for the so called beat any price

Which is the biggest lie 1st invoice they aske me to pay was at full price after asking why,

they reprinted the second one which worked out to R100 more than normal price what they supposedly supposed to beat

Manager blatantly said sorry nothing I can do and walks away as she is just an employee

I'm very Disappointed really after waiting for 1hour for her

There loss of sale for R40k cash plus multiple items I wanted also. But they did not seem interested.

Hifi corp n Makro gave me better service and discounts and we're helpful when it came to negotiating

I bought a six pack milk from game store in Springs mall on Saturday 12 November. On opening the milk it looks sour but then realize it was maybe solid cream? Imagine when you serve coffee or tea to your guests, and you must ask them to spoon of the little white pieces from their beverages. upon phoning the careline I was told to take it back to the store. Springs mall is 22 kms away from me, will they compensate for my petrol? why can't the come fetch it and replace it like so many other stores do? I once had a complaint with a different store few years back and it was collected via courier. So I must drive in total 44 kms to exchange milk?

On Thursday the 10th November we visited the Game Store, as we do for many years. My husband brought my attention to ladies leggings that were on special offer, as I was looking for a few pairs. Some were marked 2 pairs for R180, and other was marked 2 pairs for R220 or R240. I took the 2 pairs that were marked 2 for R180, but R100 for one. When I get to the till, the cashier rings the 1st pair and it costs R90. She calls a Supervisor who says that they forgot to remove the prices and the leggings are now R100 each. I advise the cashier to fix the price because I am tired and do not want to make a scene, but the next Client would not be so calm.

Low and behold, today we go back to buy another pair, still marked R100, and we decide to purchase 2 Chinos for my husband which is marked 2 for R350. We even call our Son as he is also looking for Chinos. But there is a catch. The price on the poster at the shelf of the Chinos is R250 for one. We call one of your Ladies who again explain that it is an error on their part.

This is false advertisement!

The prices are then torn of the items.

Needless to say, my husband and Son was disappointed. I needed the leggings so we let our disapproval be known with the cashier, because now the leggings are R120. Cashier calls the Supervisor and explains what is happening, and she rings the leggings at R100.

We leave the store very disappointed.

We've never experienced this at a "Game Store" before. I have the till slips in question.

The service at Game capegate is of a very poor standard I bought a laptop on the 19 October 2022 the laptop is very slow it starts to heat up battery life is very short and the adaptor also heat up I bought it cash asked for my R3000 back they refused to give my funds back they want to send it in for repairs I mean like really now I use it for work purposes so how must I do my work it was the 8/11/2022 and they told me I will get feedback after 21 days

Hi,

I recently took my camera back to the store as its still under warranty assmt/repair [protected] last week 01/10/2022 and I have clarified that I need the camera asap as I have bookings already for it though I understand it may take your normal waiting period but I haven’t got any feedback when I called the store no one knows about anything I called the whole day. Can I please get any feedback on this, the way they are rude the only thing the lady said was your camera is still in the shop haven’t left for repairs and hanged up up until now no one gave me any feedback when I call no one picks up I mean what kind of a customer service is that?

I ordered 2 x bicycles on the 13 of September, only 1 was delivered. I have made numerous phone call to follow up but all they say is that it was sent to head office, no one can give me an answer and I would like a refund or just the bicycle that I ordered. When asked for the phone number for someone at head office the lady gave me the number of a Game store in Cape Town that is busy closing their doors...

I went to game mthatha plaza (03/11/22-time 13:39 to 14:55) to get an extension bought with direct payment from my work, I have never felt so small, humiliated, and disrespected by a person that is supposed to represent a store and help people.

After waiting for 10 min after she has been called to assist, she came and decided to assist someone else, and left me standing like a fool, came back with an attitude asking me what I want, told her I'm here to collect an extension cord, she took the proof of payment as going to get the extension, only for her to go to the tills and assist other people, nothing said to me or explained, she was gone for half an hour, came back without the extension and told me to get it myself, it is not her job to get it for me.

The attitude was disgusting and degrading, I had no choice but to go and look for the item, only coming back and not find her on the tills and being told to wait for her again coz she went to liquor store, imagine it's over an hour now being there, just for a mere extension.

I ran after her like a fool, went to liquor, and there she embarrassed me in front of other customers saying I am not the only customer, and she is not the only supervisor, I am not that important and what I am here for is not that important, for me to follow her around like a lost puppy.

I AM VERY DISSAPPOINTED WITH HER AND GAME STORE MTAHTAH PLAZA

AT LEAST SHE COULD HAVE ASKED SOMEONE ELSE TO ASSIST ME IF SHE WAS TOO BUSY FOR UNIMPORTANT PERSON LIKE ME

i bought a washing machine at Games trade route mall on purchase of the machine i was told it has a guarantee with defy should i have any problem with the machine i should report to it to GAMES and they will contact DEFY. Only 3 weeks old bought on the 10th of October 2022 this is the second time I'm having a technician out as marching jumps cycles and wobbles

i called games and requested a refund.

what they failed to mention to me is that only if Defy tells them to refund me they will do so I DO NOT UNDERSTAND as the machine was bought at Games and not Defy if i bought it from Defy i would understand

i request a refund to purchase a new machine

Good day , this company Gamestores falls under

Massmart which falls under wallmart, then why is there a minimum of stock, no prices are on the shelves, the barcoded scanners dont work, and there is useless staff not willing to assist ,tha amount and variety of products are a joke, ive been a customer for more than 20 years (prebiously Dion stores) and my credit is still R1500 hoe pathetic.i just hope its not true that this stores us closing on the 25 th of December 2022 .because no notice has been given to me according to the agreement ! This is about Brooklyn branch .

I wanna file a complaint of a discrimination by a security lady at Game Cape gate Mall here in Cape Town around, 16 :20 at the day of 26/10/2022 as she told me to open my Back pack as she wanted to see what is inside it Which I did not understand and felt Bad but I thought maybe it's the procedure but I was soo surprised because the time I was going of of the shop after she stamped my invoice the other two ladies were coming with the shoulder bag and she just looked at the and never asked to look at the bag... And yeer I asked myself why me and felt terrible to come shopping there again because I felt like I looked like a thief

Please maan As a professional business like Game Stores I never expected a treatment like that because I'm in retail My self so please keep the Business standards and remove people with racial or Discrinatical measures on your Frontline