CB Online Shopping Game Stores South Africa / Game.co.za Bad client service

Game Stores South Africa / Game.co.za review: Bad client service

Neliswa Mtonti of US

Aug 03, 2024 9:23 pm EDT

Verified customer

Featured review

Mt grandmother purchased a heater on the 6th of June,it broke and was returned to the store on the 22nd of June. Game Jabulani mall branch (Steven) said it will be fixed and will be returned after 21 days. Today 9/8/2024 I returned to the store to enquire about this as I had not gotten any communication from them, only to find out that it was not even booked for repairs. We spent over 2 hours in the store waiting for them to find out what happened to the heater, after that waiting period a lady (Dzivhu Matshili) said we should come back on Monday again, that's when I got very irate because it's been over a month, no communication whatever. Dzivhu Matshili was not of any assistance, she displayed lack of empathy and respect by literally calling me a "child and said I am behaving like one", she further stated that " you're used to being a bully and controlling where you come from, don't think because you're a customer we have a policy of a customer is always right you think it will work here". She was utterly disrespectful and very sarcastic when I asked for her name. I find this behavior very distasteful and disappointing more especially because they failed to do their job in the first place. The customer service and etiquette needs serious improvement and people (Dzivhu Matshili) need to be trained and skilled in terms of dealing with irate customers.

Desired outcome: I would like an apology

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Game Stores South Africa / Game.co.za - Bad attitude 21

Resolved

Game Stores South Africa / Game.co.za - Returns policy and manager 1

Game Stores South Africa / Game.co.za - Order tracking 2

Game Stores South Africa / Game.co.za - I will never set foot in another games store again 1

Game Stores South Africa / Game.co.za - Bad service and false advertising 11

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Game Stores South Africa / Game.co.za - samsung top loader 13 kg

Game Stores South Africa / Game.co.za - gas stove

Game Stores South Africa / Game.co.za - Gas heater

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Game Stores South Africa / Game.co.za Contacts

Game Stores South Africa / Game.co.za phone numbers

+27 861 426 322 73
+27 861 426 322 73

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Call Center

+27 80 033 3383
+27 80 033 3383

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Game Sure Extended Warranty

+27 80 000 4445
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Game Sure Extended Warranty

+27 86 100 2233
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Game Store Card & RCS Enquiries

+27 31 302 8991
+27 31 302 8991

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Head Office

+27 31 534 5700
+27 31 534 5700

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Durban

+27 11 776 4600
+27 11 776 4600

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Gauteng

+27 21 935 7800
+27 21 935 7800

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Cape Town

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Game Stores South Africa / Game.co.za emails

service@game.co.za

100%
Confidence score: 100%

Support

Game Stores South Africa / Game.co.za address

9th Floor, North Tower, Liberty Towers (formerly BP Centre), 214 Samora Machel Street (previously Aliwal Street), Durban, South Africa

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Nov 20, 2024