CB Online Shopping Game Stores South Africa / Game.co.za Item with incomplete accessories

Game Stores South Africa / Game.co.za review: Item with incomplete accessories

Gift Sithole of jhb, ZA

Nov 17, 2024 3:13 pm EST

Verified customer

Featured review

I made a purchased a SOUND-BAR VOLKANO X MAGAN at Southgate Game store on the 5th of Nov 2024, which was on special for R1799, however on the 4th of Nov 2024 I went to the store and a Sales assistant by the name of Bhekani Kunene was assisting us,

I wanted to buy it immediately however an accessory (REMOTE) was missing, and he promise to look for it as it was nearly closing time, I then went the following day which was on the 5th of Nov 2024 and bought the sound bar as it was the last one in the store, he then searched for the remote unfortunately it was not anywhere to be found, but he promise to make a plan to find it or source one from the supplier.

Since then, Bhekani has been communicating, giving feedback as at one stage he communicated with one of the brand consultants (volkano) by the name Pogiso and Thabo, he told me that they are waiting for quotation from VOLKANO, till I went back to them and related the issue with the Store Manager Zakhele, and he then communicated with Volkano consultants Thabo and Pogiso as they told him that they are still waiting for quotation, He (Zakhele) then promise to get back to me as soon as they get the quotation but till to date he has never contacted me.

On the 17th of November 2024 I received a what's up text from Bhekani Kunene, telling me that VOLKANO are saying they don't keep the remote anymore as it's been discontinued.

When I bought the sound-bar on display demarcation was stated LAST CHANCE nothing specific was on the price stand saying NO REMOTE OR MISSING ACCESSORIES BUY IT AS IT IS,

I need that remote and I was given hope to say it's possible for me to get one, as they were willing to find one.

Urgently attended to this matter and revert back to me, other than that this matter will be escalated to CONSUMER PROTECTION OMBUDSMAN.

Thank you
Gift Sithole
[protected]
[protected]@gmail.com

Claimed loss: MISSING ACCESSORY

Desired outcome: Pease provide me with my remote

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Game Stores South Africa / Game.co.za phone numbers

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9th Floor, North Tower, Liberty Towers (formerly BP Centre), 214 Samora Machel Street (previously Aliwal Street), Durban, South Africa

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Nov 20, 2024