CB Online Shopping Game Stores South Africa / Game.co.za Poor customer service & sickening behavior

Game Stores South Africa / Game.co.za review: Poor customer service & sickening behavior

MartinTazz of Johannesburg, ZA

Nov 03, 2023 2:14 am EDT

Verified customer

Featured review

Please note that I returned my WIFI router to Game Clearwater, the router works but is not performing as well as the new Huawei I bought, The first time I had to walk to the mall and wanted to return the router for a refund, I had to wait quite long to get any help. The return policy on the back of the slip does not indicate that the product must be returned within a certain period of time for a refund. It only indicates that should you return the product in it's original condition and box with a till slip you will be refunded, if you do not have the slip you will be refunded the amount for what the product is selling for at the time you return the product. I got home, phoned Game customer care, only then I was informed that the router must be sent for an assessment to make sure it is still working. I then walked back for a second time to book in the router for assessment. Again I received bad service and bad attitude from more than one staff member. I received an SMS to inform me that my router is back at the store from repairs and that I can collect the router. I then walked back to the mall for the third time, no one at the returns counter, had to call someone to come and help me. Every single time I've been to the store more than one staff member approached me and rudely interrupted while someone was already assisting me. The last time I went to the store, I had to push a staff member away from me as he got up all into my face. Another person then grabbed and assaulted me, I quote saying "don't touch my manager like that" and through me out the store. This person did not even have Game uniform on, the next moment I am surrounded by +/- 20 staff members & customers, one of them had a blue baseball bat in his hand and the other busy taking of his belt. I had no other choice than to protect myself in self defense. Center Management's security calmed the situation down and asked the crowd to move away. I was detained and locked up by Honeydew police officers as the store manager laid charges against me. I am not allowed back in the store and Game Clearwater still has my router. I demand a refund as I am not allowed to enter the store again and will never ever support any Game store ever again. I want my refund urgently please.

Desired outcome: I want my refund, non negotiable.

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Game Stores South Africa / Game.co.za - Bad attitude 21

Resolved

Game Stores South Africa / Game.co.za - Returns policy and manager 1

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Game Stores South Africa / Game.co.za - I will never set foot in another games store again 1

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Game Stores South Africa / Game.co.za Contacts

Game Stores South Africa / Game.co.za phone numbers

+27 861 426 322 73
+27 861 426 322 73

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Call Center

+27 80 033 3383
+27 80 033 3383

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Game Sure Extended Warranty

+27 80 000 4445
+27 80 000 4445

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Game Sure Extended Warranty

+27 86 100 2233
+27 86 100 2233

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Game Store Card & RCS Enquiries

+27 31 302 8991
+27 31 302 8991

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Head Office

+27 31 534 5700
+27 31 534 5700

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Durban

+27 11 776 4600
+27 11 776 4600

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Gauteng

+27 21 935 7800
+27 21 935 7800

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Cape Town

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Game Stores South Africa / Game.co.za emails

service@game.co.za

100%
Confidence score: 100%

Support

Game Stores South Africa / Game.co.za address

9th Floor, North Tower, Liberty Towers (formerly BP Centre), 214 Samora Machel Street (previously Aliwal Street), Durban, South Africa

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Nov 20, 2024