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Game Stores South Africa / Game.co.za review: Product

Ayesha Toyer of US

Mar 20, 2024 2:58 pm EDT

Verified customer

Featured review

Extremely pathetic service and I am pass being frustrated already.

I purchased a stove in November 2023.

In January 2024 the oven wouldn't work, I logged a ticket with them on 31st January and provided them with the necessary information.

A week later there was no response I followed up with an email and no response so I called them.

And according to them the 3rd party supplier was trying to contact me which was a lie, they eventually contacted me and the technician came out the following Wednesday and advised that the switch was faulty.

I waited the rest of the week and again no response.

I followed up again via email and no response once again I called them and they couldn't provide me with feedback.

I called multiple times and started getting very frustrated and told them I no longer wanted the unit because it's 3 weeks later. I also expressed that it's Ramadan and we need the oven, but there was no sense of urgency at ALL.

A consultant by the name of Zintle called me and said that because the issue wasn't resolved within 21days they needed to refund me.

I then emailed asking what the process would be with collection of the unit and the money that was paid.

Again there was no response and I kept calling asking to speak to a manager which to my surprise was never available 🙄.

They called me on 10th March a Sunday whilst I was in class and I waited to see whether they would contact me again, and it was no surprise that they didn't.

I called the Tuesday to be told a collection has been booked for the stove, when I asked when they collection was booked for they couldnt tell.

I left it and called the Thursday and Friday, I then asked when i would be receiving the replacement unit and the consultant said there were no notes regarding a replacement🤯. I was then told that the collection was booked for Saturday 16th March. I also received the collection information via email. I mailed them again the evening of the 15th wanting to know how it's possible that there has been no reference to a replacement unit even though it was discussed with multiple consultants.

When the courier arrived at my house none of my details or cell phone number was on the collection what a surprise 😮.

I followed up after the collection to find out what's happening with the replacement unit and was told that the 3rd party first needs to pass a credit note and it can take up 7-14 days for them to receive it.

I response again and said that this is pathetic and wanted a manager to contact me immediately and that I would take legal action and I haven't heard anything!

Today's the 20th March.

Claimed loss: All my airtime and personal time wasted due to their incompetence!

Desired outcome: I no longer want a replacement, I want all money credited back to card! Including the payments that have been deducted. I would also like to be compensated for my personal time and airtime wasted on this issue.

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Game Stores South Africa / Game.co.za Contacts

Game Stores South Africa / Game.co.za phone numbers

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Durban

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Gauteng

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Game Stores South Africa / Game.co.za emails

service@game.co.za

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Game Stores South Africa / Game.co.za address

9th Floor, North Tower, Liberty Towers (formerly BP Centre), 214 Samora Machel Street (previously Aliwal Street), Durban, South Africa

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Nov 20, 2024