Menu
For Business Write a review File a complaint
CB Travel and Vacations Gate 1 Travel Issue with claim from arch (gate 1's travel insurance company)
Gate 1 Travel

Gate 1 Travel review: Issue with claim from arch (gate 1's travel insurance company)

A
Author of the review
3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our much awaited Tuscany trip had to be aborted because airline cancelled our flight from Brussels to Florence the day before we were scheduled to depart. Three hours on the phone with the airline did not get us anywhere. The best they could do was put us on a wait list for a flight two days later than our original travel date. No guarantees that we would reach Florence in time for our Tuscany Gate 1 trip. With broken hearts, we had to cancel the whole trip. Gate 1's travel insurance company (Arch) has not been very easy to work with. No way to contact them via telephone. They keep asking for same information oveer and over again. We submitted everything we had to them within a week of putting the claim in (Claim #TVLC156189623). We've traveled with Gate 1 five times before this and always purchased insurance 'cause they say cancel for any reason. Well, we had good reason to cancel this trip and we're going thru this nonsense. We would have gladly accepted a credit from Gate 1 for future travel but it wasn't offered. Sad but we won't trust traveling with Gate 1 again. Things happen and we expect something back when purchasing insurance. Not a song and dance and delay tacticts. We are very upset at this point. No trip and out a lot of money. We are not young - 68 and 70, respectively and sitting in an airport for two days with the "possibility" of a flight was not an option for us. Very upset here.

Desired outcome: The desired outcome is for the insurance company to pay up or for Gate 1 to give us a credit for a future trip with them. We've always loved Gate 1 - they are great when things go smoothly.

0 comments
Add a comment

More Gate 1 Travel reviews & complaints

Gate 1 Travel - Awful experience 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Gate 1 Travel - They provided a budget tour at a deluxe price 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Gate 1 Travel - Will never recommend 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Gate 1 Travel - Cancellation policy
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Gate 1 Travel - refunds
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Gate 1 Travel Contacts

  2. Gate 1 Travel phone numbers
    +1 (800) 682-3333
    +1 (800) 682-3333
    Click up if you have successfully reached Gate 1 Travel by calling +1 (800) 682-3333 phone number 0 0 users reported that they have successfully reached Gate 1 Travel by calling +1 (800) 682-3333 phone number Click down if you have unsuccessfully reached Gate 1 Travel by calling +1 (800) 682-3333 phone number 0 0 users reported that they have UNsuccessfully reached Gate 1 Travel by calling +1 (800) 682-3333 phone number
    USA and Canada
    1300 653 618
    1300 653 618
    Click up if you have successfully reached Gate 1 Travel by calling 1300 653 618 phone number 0 0 users reported that they have successfully reached Gate 1 Travel by calling 1300 653 618 phone number Click down if you have unsuccessfully reached Gate 1 Travel by calling 1300 653 618 phone number 0 0 users reported that they have UNsuccessfully reached Gate 1 Travel by calling 1300 653 618 phone number
    Australia
    +1 (215) 572-7676
    +1 (215) 572-7676
    Click up if you have successfully reached Gate 1 Travel by calling +1 (215) 572-7676 phone number 0 0 users reported that they have successfully reached Gate 1 Travel by calling +1 (215) 572-7676 phone number Click down if you have unsuccessfully reached Gate 1 Travel by calling +1 (215) 572-7676 phone number 0 0 users reported that they have UNsuccessfully reached Gate 1 Travel by calling +1 (215) 572-7676 phone number
    New Res
    More phone numbers
  3. Gate 1 Travel emails
  4. Gate 1 Travel address
    455 Maryland Drive, Fort Washington, Pennsylvania, 19034, United States
  5. Gate 1 Travel social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Gate 1 Travel Category
Gate 1 Travel is ranked 62 among 518 companies in the Travel and Vacations category