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I purchased a GE washer and dryer from the HH Gregg store located on Taylorsville Road at Hurstbourne Lane on [protected] and had it delivered the very next day. The delivery people were wonderful and professional and I called the number on the paperwork and filled out the survey letting them know that they did a great job.
I put in the first load of laundry and I noticed that when they agitate it is so little that the clothes in the back of the tub when you start are not moved very far from the position that they started in when the wash cycle is complete. Then before the next cycle there is a loud pop noise. I immediatley shut the washer off and called the store where I bought the washer. The lady gave me a numberto call and it was the delivery number. They of course said that they only dealt with delivery and not issues with the appliances. I called the store back and then was directed toward the GE 800 number. I explained to the lady that I had not had the washer even two hours and they needed to do something about it. She told me she would speak to someone and see what she could do. No return calls that day. Saturday I got a call from someone named Tim who said that he had received an email about my problem and that they normally did not replace the product, but since I had been calling since right after it was delivered he would see what he could do and that he would get back to me.
I don't know if Tim won the lottery and left on a cruise with his newfound wealth or if he passed away or something, all I do know is I have not heard back from him or anyone else concerning my washer.
I find it very hard to believe that the owner of the company is aware that this type of customer service goes on and that it is okay with them. I have every intention of seeing to it that they do find out.
I read your comment, many of companies or manufacture they give you run a round time, sometimes store limit themself giving you 7 days or 48 hours to either return or exchange the washer. When you have problem then call manufacture and they will give you phone number for repair service. They will not exchange unit or give you refund. If you want to return or exchange the washer, store has do it. Talk with store manager if you return or exchange for better one. Don't waste time calling manufature number, they will just give you run around.
I have had two service appointments cancelled for a GE washer repair. The water level on the rinse cycle will not fill to the appropriate level. Regardless of the cycle (color, permanent press or whites) and water level selected, the washer level on the rinse cycle will only fill to roughly the small cycle. I do not have a machine that senses the weight load to determine the amount of water to use.
The appointment scheduled on 9-16-15 from 1pm until 5pm was cancelled through an automated message w/no option to speak with a live person. This appointment was cancelled roughly around 2:00pm. I asked a friend to come and be at my home for the repair person. I felt badly because her time, and transportation cost were dismissed and disregarded by Sears scheduling team. She called me at work and I immediately got on the phone and spoke to a manager that was only able to schedule an appointment on September 26, 2017. I asked if I could speak w/a person that could possible order the part needed. Whereby technician would not have to make two trips, and the fact that I would take off from work - did not want to inconvenience another person. That conversation led to a dead end. I accepted the 9-26-15 appointment time. After phone conversation, I got on the website to see if I could get possible assistance that I didn't/couldn't get from prior conversation. A Friday, September 18, 2017 appointment was scheduled from 8am-12pm.
Called in prior to 8am today to be told appointment had been cancelled again. Representative said someone tried to call my home yesterday around 10am. Of course, I have a nine to five so no one was here to respond to the call. If the appointment was cancelled that far in advance on their end, then it seems to me that scheduling allowance should/could have been made to have this appointment time honored.
At this point, I have not rescheduled an appointment. It seems pointless for me to attempt to schedule one. I need assistance with appointment times being honored and a satisfactory resolution to the water level issue.
Your assistance in helping resolve this matter is greatly welcomed.
Christy Ector
404.763.4172 (home)
404.327.9058x1105 (work)
404.771.7876 (cell)