GiftPass review: Horrible customer service.

I was sent a gift pass and I ordered passes on August 13, 2024. I never received a confirmation email about the gift cards being sent.
I contacted gift pass support on August 27, 2024, and was told 5-10 business days for delivery. They gave me a ticket number if I needed to follow up.
August 30, 2024 I checked and still no passes, I go onto the chat support again. They told me the ticket was closed, could not find my order via the gift pass number (the previous person had been able to) and they kept asking for my order number, which I did not have as it was a GIFT. I was finally able to get the number after messaging the person, and then they after well over 30 minutes they tell me the apartment number wasn't on the mailing address. This had been confirmed by the previous person and I had included the apt number in the initial order. Then I was told 30 days after the cards were sent, I could ask for them to be resent.
The time between messages was over ten minutes at times, no apologizes for the long waits. Clearly tracking is an issue if one person could find my information and one could not.
This was so frustrating, and I would not recommend this services/company as the customer service was poor and inconsistent.