Gillece Services
Reviews and Complaints

I had a leak in a bathroom sink, and called Gillece to repair it. I was told that I would need new supply lines, a new faucet, and new p-trap. I was quoted $2000 for the work, which I could not afford. I elected to just have the faucet and trap replaced, at a cost of $800. I had no idea what a rip-off this is, not being a particularly handy person.

A a few months later, the same sink has a major leak, so I called a different plumber to look into replacing the supply lines. This plumber told me the supply lines were absolutely FINE, and was appalled to learn what I had paid for the faucet and trap replacement. He told me he would have done the same job for $135. He also indicated that Gillece had done a poor job installing the trap, and this is what was causing my leak. This plumber did no work on my sink, and told me I should call Gillece to repair the problem.

In the meantime, thanks to Gillece's shoddy work, my bathroom vanity is waterlogged and ruined. I am currently waiting for them to show up and fix the leak, and can't wait to hear what they try to charge me for this. SCAM ARTISTS. DO NOT USE GILLECE PLUMBING.

On Thanksgiving day we had a clogged kitchen drain . With company expected within a few hours we decided to give Gillece a try. What the heck... right. The owner is always on TV and Radio stating how he personally guarantees his services... HAAAA. The service tech arrived and after about 30 minutes he could not get the drain unclogged with a snake and said it would be $1, 500 to take out wall to get to the stack. We'll obviously that was ridiculous and told him NO. He charged $180 + dollars for doing nothing. The next day I called a local plumber who came out and within 30 minutes cleaned out the drain and charged $150. I called Gillece to ask for refund due to them doing nothing for $180 and trying to con us into an expensive unnecessary job. They strung us along for over two months and then said they were not going to refund any money. Take my advice. DO not, under any circumstances call GILLECE for any service. They will rip you off and take advantage of any situation.

Our toilet backed up Thursday February 4, 2010. We scheduled Gillece to come out the next day but they cancelled because of the weather. We rescheduled for Saturday but again they cancelled. We rescheduled for Tuesday and the technician was over an hour late from the last possible time given to us (they told us between 12-4 PM). The technician did not fix the problem and told us they would be back the next day. No one showed and we called only to be told they were overbooked and we would have to wait another week. I lost it and demanded my $99 deposit back. I was told they would 'get around to it'. I filed a complaint with the Better Business Bureau and found they have a BBB rating of F (lowest possible) and 114 current complaints against them. They are a SCAM and a FRAUD! It cost us almost $100 for them to stand us up four times and not fix anything! Do NOT use them ever!

It was my experience, as well as several others that I have observed, that Gillece Plumbing will offer a low price, but once on site will be unable to fix the problem for that low price and will diagnose a much larger problem with a much higher cost and hit you with a high pressure sales pitch. They are also very hard to contact and deal with should you have a problem.

Gillece Plumbing in Pittsburgh (Bethel Park) is a complete rip off. I called about the faucet on my tub not turning off and sewage backing up in my basement. They wanted $2000 to replace the faucet on the tub which usually costs $400 to $500. They wanted $1200 for video inspection of the sewer in the basement if I decided not to have them repair it. Their ad says the video inspection is free. Then they wanted almost $14000 to replace the sewer line in the basement for what other plumbers said costs about $3000 to $4000. Total rip off. I will never call them again!

I contacted Gillece Plumbing Services for minor plumbing work estimates: (1) to replace a fill valve on one toilet and check out a shutoff valve (2) check water pressure after the Borough replaced the water meter. The estimate that followed was OUTRAGEOUS and INSULTING. The estimate for (1) was 715.15 and included replacing the shutoff valve. A subsequent plumber completed the work for 119.00 and simply adjusted the shutoff valve. The estimate for (2) was 1500.60 and included adding an expansion tank to the water heater as well as replacing the regulator. A subsequent plumber explained how to adjust the water pressure with a turn on one screw on top of the water regulator and charge nothing. The Gillece agent, Gerry Hurney, tried to negotiate some minor cost savings with the addition of a "Discount Club Membership" which would cost $99 and reduce the cost of the services down to 621.87 and 1304.87. When I challenged the entire estimate, he reduced the combined work down to 1809.73. I paid the $65 service fee and asked him to leave. This company should not be allowed to operate. I am sure there are many people being taken advantage of by this business. And confusing the "good" Gillece business with the "bad" Gillece.

I needed the water supply line coming from my wall to the toilet tank replaced. Because they said their line would not work with the shut-off valve I had, they also replaced it. It took the plumber all of 5 minutes to replace the line and valve and they charged me $371.00. After doing some research, I found the flexable water supply line for $10.oo and the shut-off valve for $5.00. While there was a $65.00 dispatch charge, adding that up with the cost of the supplies is $80.00. Are you telling me that plumbers are making $291.00 an hour now?!
I paid with an American Express card and have the payment in dispute.

I had a leak from Bathroom. Gillece came out and did some work. Cracked my bathroom floor also. Was not able to finish job. I signed that I was satisfied, because they had me conviced I needed a new stack. Called another plumber and he came out.They got Threw. Just ice. Meanwhile they were advertising on TV. If we dont finish job, no charge to you. What am I. They did not finish job.Did job incorrectly. And I lost 1150.00 in the process. This is not a company that I would ever recommend. These guys must take a course in how to rip people off. They were good.

I had Gillece come to my house to recharge the refrigeratn in my air conditioning system. When I called the receptionist would not tell me how much it would cost. I thought that was strange. Now I know why. When the technician came to my house he indicated that it would cost 900-1200 dollars - outrageous! When I called a competitor I was told it would cost about 150 and the receptionist quoted my the price over the phone. Quite a difference! I would be wary of ever doing business with Gillece - unless you have a lot of money to spend (and waste!)