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This company seems to be the perfect one stop shop for everything you need to make that special day truly memorable. Unfortunately, it will prove to be memorable for all the WRONG reasons. Mr Carl Manning and his staff (Filomena etc..) are extremely unprofessional and completely disorganized. Each meeting proved to be pointless, appointments are consistently broken and the claim to be affordable in comparison proves to be a total lie. While Carl seems charming, disagree with anything he has to say and watch his time bomb hit self destruct. It is 10 days before our wedding and NOTHING has been done. We have not seen sample centre pieces or bouquets, wedding decor or anything. The price keeps changing, even though the contract states something different. Being such an important day, and the flowers are so integral, we decided that seeing as nothing has been done to date, it was time to make alternative plans. Filomena wanted to change the cost of our centrepeices and our beautiful Hydrangas to CARNATIONS?!?! When we obviously would not agree she claimed that she would not lose her shirt over our business and encouraged us to cancel our flowers... which is exactly what we did. No calls were returned for over a week (keep in mind this is within a 3 week window of our wedding) and all the excuses were exhausted. We needed to cancel, confirm our other arrangements, but now Carl says we wont get our deposit back? Is he serious? It was them that encouraged us to cancel the flowers only weeks before the wedding. They probably assumed that we wouldn't be able to make alternative arrangements this quickly, and that we would just pay the additional costs and settle for the ugly flowers. BEWARE, this company is a Brides nightmare. Carl decided to return our call (inappropriately) at 9 PM only to yell at the soon to be bride, putting her in tears, and still not offering any solutions. This is one headache that everyone should avoid. I would never refer them to anyone.
Hey Guys,
I 've been really busy with work lately and had to put it aside until things slowed down. I live in the Tri City area and have to drive up to Missisauga to deal with the courts.
I've got a couple of options.
1. To take them to small claims court. The've already been served. I have to follow up by filing more papers. I dont think Khalid has the money to garnish using the system but regardless I'd still like to look up what one can do to cronic scam artist.
2. Wait for September 5th 2009 when the service was to be rendered and call the credit card company and request them to charge back the amount based on non performance.
I am not going to depend on the courts to fix this but I will look into what I can do to him. If I can't do it legally I'll have to find some satisfaction in showing up at one of his bridal shows. :0P
Will Keep you posted.
C.L
SPEAK NOW OR HOLD YOUR PEACE...
Global Wedding Victims...Our file #373365 is in review with
Bianca M. Pocanschi
Consumer Services Officer
Consumer Protection Branch
Ministry of Small Business and Consumer Services
Tel: [protected]
Toll-free: [protected]
Fax: [protected]
Bianca.Pocanschi@ontario.ca
5775 Yonge Street, Suite 1500
Toronto, Ontario M7A 2E5
I am only considered one complaint. It would be helpful if we all complained at the same time. Perhaps that will be more difficult to brush off.
To pursue legal action against a vendor the Consumer Protection Branch must determine the following:
1. the number of complaints (apparently there are not many on file...this is your chance to speak up)
2. the amount of money lost
3.also such factors as the vulnerability of the complainants
4.likelihood of repeat offences
5. public concern
6.risks to legitimate business
7.likelihood of successful prosecution.
Consumer Protection Act needs to see the above point before taking legal action: see link
http://www.gov.on.ca/mgs/en/ConsProt/STEL02_175293.html
Lets work together to put Khalid Usmani and Global Wedding & Events Co. on this list. I think he's more than earned it.
It will be interesting to see how are tax dollars are used.
Christy Luu
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Subject: RE: Global Weddings & Events Co., File No. 373365
Date: Fri, 24 Apr 2009 12:18:08 -0400
From: Bianca.Pocanschi@ontario.ca
To: christy_luu@hotmail.com
Dear Ms. Luu:
This to advise you that your complaint, your letter and the transaction receipts have been sent to the company’s address along with a letter from our office explaining your concerns, the applicability of the Consumer Protection Act, 2002, and requesting a written response.
Please note the Consumer Services Bureau of the Consumer Protection Branch at the Ministry of Small Business and Consumer Services attempts to resolve disputes between consumers and businesses by the way of mediation. These mediation services exist primarily to provide an opportunity to try to resolve disputes with a business before either party decides to initiate legal action. All complaints received are examined to ensure there have been no contraventions of legislations administered by this branch.
Please also note the bureau cannot force a company to resolve your complaint or give you compensation. If a settlement cannot be reached, you have the right to pursue this matter through the courts. If you wish to obtain a legal opinion on your particular situation, you may reach the Lawyer Referral Service at [protected] or visit its website at: . For $6, the service will provide the name of a lawyer who will provide up to 30 minutes free consultation to help you determine your rights and options. To find out more about going to court in Ontario, please contact the Ministry of the Attorney General at 416–326–2220 or 1–800–518–7901 or visit its website at
In response to your questions, please refer to Mrs. Meyer's e-mail of January 20, and April 21, 2009.
***************** In essence, a contract is not binding if not in compliance with the CPA requirements. We will contact you when a reply has been received from the company.*********************************************
We appreciate your patience.
Yours truly,
Bianca M. Pocanschi
Consumer Services Officer
__________________________________________________________________________________________
-----Original Message-----
From: Christy Luu [mailto:christy_luu@hotmail.com]
Sent: Friday, April 24, 2009 12:45 PM
To: Pocanschi, Bianca (MSBCS)
Cc: dyoung@langmichener.ca
Subject: RE: Global Weddings & Events Co., File No. 373365
Bianca,
What does "In essence, a contract is not binding if not in compliance with the CPA requirements"
My contract is not in compliance with the CPA requirements but you cannot get him to return the money or impose any penalties?
What does "in essence" mean? The CPA has cancellation policies and requirements does that not apply to my file?
As well the merchant will tell you he offered me an alternative contract. No such contract was offered or agreed to. Whatever he claims please request proof of it as he verbally satisfied the AMEX ombudsman by making up situations that never occurred.
I thought CPA could enforce the rules. Why are there posts regarding fines, penalties and jail times on your site? How come those files are treated differently? The monetary value of one file may not be significant but there have been numerous complaints with CPA, BBB and even police fraud departments. I can put you in contact with those officers and editors of wedding magazines whom brides have complained to.
Below is a copy of the act that I had forwarded to AMEX in regards to the areas of the CPA that GWE had violated.
If they do not apply could you please explain to me why they don't.
Thank-you.
Christy Luu
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Subject: RE: Global Weddings & Events Co., File No. 373365
Date: Fri, 24 Apr 2009 13:16:39 -0400
From: Bianca.Pocanschi@ontario.ca
To: christy_luu@hotmail.com
Dear Ms. Luu,
My response "in essence" meant basically…
Regarding your second questions, and as per Mrs. Meyer's e-mail of April 21, 2009, we go by the original signed contract.
Regarding enforcing the rules, please note the Consumer Protection Branch (the "CPB") for the province of Ontario stresses education as the required first step to complaint/compliance issues resolution when dealing with a business. Where the CPB receives a complaint alleging an infraction under the Consumer Protection Act, 2002 (the "CPA"), it attempts to mediate with the business and/or advises them of the applicability of the CPA to make them aware of their obligations under provincial consumer law.
In the case of your complaint, we have already notified the business of your complaint and advised them of the applicability of the CPA. We attempt to resolve disputes between consumers and businesses by way of mediation. These mediation services exist primarily to provide consumers an opportunity to try to resolve their disputes with a business before either party decides to initiate legal action.
Any further action that we may take in response to a consumer complaint depends primarily on the consideration of public interest and the management of risk. The number of complaints we have against a business is one of the factors considered in order to determine if enforcement action will be taken. Much like with other enforcement agencies (e.g., the police, the Competition Bureau), we consider not only the number of complaints and the amount of money lost, but also such factors as the vulnerability of the complainants, likelihood of repeat offences, public concern, risks to legitimate business, and likelihood of successful prosecution.
Thank you for bringing your concerns to our attention.
Yours truly,
Bianca M. Pocanschi
Consumer Services Officer
--------------------------------------------------------------------------------
From: christy_luu@hotmail.com
To: bianca.pocanschi@ontario.ca
CC: emansia@sympatico.ca; dkwantat3@hotmail.com; andyleahshannon@rogers.com; gk_2410@hotmail.com; cur_new@hotmail.com; madan.neha@gmail.com; nadia_maharaj12@hotmail.com; anishnabe_ojicree@hotmail.com; fareezar@ateamtransport.com; info@theweddingring.ca; friquelme81@hotmail.com; kelsey_strickland@hotmail.com; sinead@uvl.ca
Subject: RE: Global Weddings & Events Co., File No. 373365
Date: Fri, 24 Apr 2009 13:33:20 -0400
Bianca,
The following are points you mentioned affecting the further enforcement action on Global Wedding & Events Co. Limited.
"Any further action that we may take in response to a consumer complaint depends primarily on the consideration of public interest and the management of risk. The number of complaints we have against a business is one of the factors considered in order to determine if enforcement action will be taken. Much like with other enforcement agencies (e.g., the police, the Competition Bureau), we consider not only the number of complaints and the amount of money lost, but also such factors as the vulnerability of the complainants, likelihood of repeat offences, public concern, risks to legitimate business, and likelihood of successful prosecution."
the number of complaints and ------ (many, please see cc'd emails as well as complaintsboard, BBB reports. I can put you in contact with police officers and wedding magazine editors.)
the amount of money lost, but---------(?)
also such factors as the vulnerability of the complainants, -----------(What does this mean?)
likelihood of repeat offences (very likely, this has happened with all three of thier stores, documented by global TV, BBB and Complaintboards), public concern------------- (I would say this is a concern as much as it is for a renovation company to swindle money from a client)
risks to legitimate business, ? ----------------------(what about risks to the consumers... is this not consumer protection?)
and likelihood of successful prosecution." ----------------(What do you need? I have audio, video, emails, voicemails, altered contracts.)
http://www.complaintsboard.com/complaints/29694/page/1
http://mwco.bbb.org/WWWRoot/Report.aspx?site=160&bbb=0107&firm=5614
http://www2.canada.com/globaltv/ontario/features/consumer_sos/story.html?id=72b0aa02-83f2-4638-b626-3b8792d5b2b8
Old complaints deleted from this thread...
Global Wedding & Events Co
Posted: 2007-05-11 by Franco Fuda [send email]
Bait and switch on center pieces three weeks before wedding!
Complaint Rating:
Please, anybody planning a wedding be extremely careful of a company called global wedding & events co, located in Mississauga Ontario Canada. Approximately 6 weeks before our wedding we seek out the help of a Mr. Carl Manning from this company to assist in the preparation and purchase $30.00 a piece decorated glass vases. Which were to be delivered and set up at the hall the day before our wedding. Approx three weeks before the wedding we thought we would be proactive and call Global. Mr Manning answered saying that the center pieces were in stock as he had to order them but didn't want us to come in yet as the demo one he had planned for us to see wasn't quite ready yet. We insisted on coming in to his place of business and to my finances horror he had a totally different center piece set up for us to see. When we told him it was not the one we had selected, he said the ones we chose were out of stock. Sounds like he knew this to be true weeks before but didn't tell us and took our down payment and expected us not to notice the switch. I haven't went to get our down payment back yet, but we hope we have no problems in doing so. After telling him it was 3 weeks to our wedding and asking him to come up with an alternative he just offered to give us our down payment back and leave us high and dry 3 weeks before, without any center pieces. Carl is a smooth talker and told us countless stories on how he saved a lot of weddings from potential disasters, before the down payment was given to him. We thought that the stories were kind of strange at first meeting but thought nothing of it. Turns out he was blowing out a lot of hot air! Please Beware!
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270 days ago by Disappointed Bride To Be [send email]
I am dealing with Global Wedding and Events too... I refuse to deal with Carl! You are absolutely right! He is a smooth talker that is only interested in your money! I ordered most of my things from there and I have already had a couple of problems... Him conveniently forgetting the prices he quoted me. My centerpieces have not come in yet, but I got a call the other day saying my rental centerpieces were in... I bought those, i didn't rent them. So, I asked that they be in next week... Hopefully that will happen! My favors, although reassured that I'd be getting them, are no longer available... So, I'm putting up a stink about that! I refuse to settle since I have given my good hard cash to him!
Do not deal with Carl!
266 days ago by Franco Fuda [send email]
This is in response to a few people emailing me about my further experiences with "Carl Manning" and Global Wedding & Events Co. I am very happy for one that my comments were able to be seen by people either thinking about dealing with global or who have already signed up to deal with them. If your thinking of dealing with them or have enlisted there services and have time left before the wedding to find someone else to plan your wedding, please run! Its now two weeks to my wedding and although we did get our money back from Carl, we were still stuck in trying to find someone else to set up and deliver our center pieces three weeks to the date. Luckily we found someone through the banquet hall owner we are dealing with. He has been in the business forever, understood our dilemma and set up a meeting with someone the very next day. Getting back to Carl... When my fiancee was in the process of trying to get our down payment back many promised phone calls were left unanswered. We had to get our money back asap and find someone else and this made our situation a lot more frustrating. Once when we called from another phone number and asked to speak to Carl, a lady answered then handed the phone over to some other guy. We finally had enough and told the lady we were coming in the next day at 9 am sharp to cancel and pick-up our money. When my fiancee arrived she dealt with Carl. He had nothing to say, no words were exchanged, not even an apology! To top it all off, my fiancee noticed that the date of our wedding was wrong on the invoice. Instead of saying June 2nd it read June 7th! They are incompetent, and really unprofessional. I would not recommend Global wedding and events co after this frustrating experience.
226 days ago by Disappointed Groom To Be [send email]
I've had some really terrible experiences with Global Weddings and in particular with Carl. Let me just iterate for anyone having their doubts that he is indeed a smooth talker who's only after your money. I would advise that for anyone stuck dealing with them in the last stages of your wedding to refuse to work with him and to work with Philomena instead. She cares enough to tell you the truth and to at least try to get everything right.
We signed up with Global Weddings about 6 months before the wedding and spent way too much time with them explaining to them exactly what we wanted. Carl kept assuring us that there was no need to write down these things as he wanted us to believe that we were all good friends. BIG MISTAKE! HE"S A CHEAT AND WILL GO AFTER YOUR MONEY! Thank goodness my father in law asked for every detail in writing. One month before the wedding, my fiance went in to arrange the color etc. of the decorations and all was going fine, until Carl showed up and said that it would cost us extra! What ensued was a long disagreement and a shouting match, which left my fiance in tears at the end of it.
Needless to say, the next day, we found our copy that showed it was included and we took it back to him. Three weeks before the wedding, we went in for a food tasting and he had interpreted our request for 'Indian and Chinese food' as 'West Indian' food (even though we spent an entire hour on the food a few weeks back) and he had gotten us a Carribean caterer! I was so ticked off. But it's too late to switch to another wedding planner as we have no alternative this late in the game, but for anyone considering these people, PLEASE RUN AWAY AS FAST AS YOU CAN!
174 days ago by Susan Smith [send email]
I due agree that no one should ever deal with Karl, however if you are lucky enough to catch Niki in the showroom I would let her deal with my entire wedding... I trust her with my life... Anyone only deal with Niki or Filomena...
112 days ago by Mary [send email]
I got scammed 11000 by Karl and his Real name is ( KARL USMANI ) PHILOMENA IS HIS WIFE, so I wouldn't deal with that company at all, he threatened my husband and I and we lost our money but we will get it back no matter what it takes... HE LIES ABOUT EVERYTHING! Do not trust anything he says... at all... He screwed up my husbands stag, charging $8000 my wedding cake didnt show up and some other things were not brought to the reception as promised...
PLEASE IF YOUR READING THIS DON'T GO THERE AND IF YOU HAVE CONSULT YOUR LAWYER ASAP...
108 days ago by Edmund Mansia [send email]
We also fell into the misfortune of dealing with Karl. This guy is the most dishonest man I have ever met. I so regret ever dealing with him. Lies after lies, he just doesn't stop. I asked for a photographer that would take pictures for the wedding and that we get the the digital copy (raw files) that i can edit it and print it out myself. Stupid me not noticing he wrote that I would get all PROOFS. Guess what? That's just what i got - [censored] ### proofs! For three months i have been trying to get the uncompressed files still haven't sent out thank you cards because of it. I finally was able to get half of the pictures from Philemina and they still have the rest. Also still waiting for video. 3 months since our wedding and all we have is a CD of proofs, half our pictures and no video. All for about $3000. Was so lucky we didn't go decorations and etc. He is our nightmare after the wedding! Mind you the photographer was nice and we had no problems with her. Wish we could have gone to them directly.
DO NOT DEAL WITH KARL UNLESS YOU LIKE NIGHTMARES! DON'T GO THERE PERIOD!
73 days ago by Savy [send email]
I am glad i read this article as my sister was planning on using this company for her wedding. You guys should file a BBB complaint against the company.
53 days ago by Alize [send email]
Hi,
I also went to Global Weddings and was scammed. I filed a complaint with BBB and he refuses to deal with them so even that isn't working. It is the most frustrating thing. All future brides, do not deal with this company, they will bring you to tears, days before you wedding and taint your memories!
21 days ago by Colleen [send email]
Hi Everyone,
I just wanted to add to the horror stories about Karl Usmani and Global Weddings and Events. I honestly think he is one of the most despicable lying creatures EVER and also ran into a LOT of trouble with him. We hired them to decorate our wedding and were scammed into paying an obscene amount ($4300) + the damage deposit... all of which, they kept. Half of what we ordered never came and what did arrive was DISCUSTING! My bridesmaids wore claret red dresses and our decorations were supposed to be silver. What was put up all over the hall and on the head table was LIME GREEN! It was awful! Anyway, we are in the process of suing them. I was wondering if any of you have taken the same route and what kind of luck you've had. You sound as determined as us to get your money back! We have served them, they did not file a defence or show up to court, and we have won our case but now need to enforce the judgment and we have no idea how to go about doing this since we're assuming he will just ignore the next court order. We're worried we might have the wrong names. We named two defendents: Karl Usmani and Canadian Bridal Events DBA (doing business as) Global Weddings and Events Co Inc. Do you know what exactly is the correct name for the business? If anyone would be willing to get back to me I would really really appreciate it!
16 days ago by Scb [send email]
Hey,
My financee and I just booked with this comany in Dec. and they are already falling short of what they promised. I only put down $1000, but I still don't want to lose it. Has anyone been sucessful in getting their money back? If so, how. Any help will be appreciated. Please email me. Thanks.
13 days ago by Michelle Burnaby [send email]
I totally agree, these people were located in Kitchener under Canadian Brial and Events, they left 5 of us brides without anything just a couple of months before our wedding. There company was there one day and gone the next. I spoke with the other brides and wow i couldn't believe what had happened, one bride never had any bouquets, one had no photography, one no limo. These people take your deposit, they push it on you to sign with them and when you go get your deposit back you can't. Karl is a very smooth talker and i advise anyone to beware of this company.
They moved to Mississauga under National Bridal and Events and now Global Weddings i have called the Better Business Bureau and got sooo many complaints on this company it is crazy, people like this should be shut down. They have ruined soo many weddings.
I found out that Karl Usmani goes as Karl Manning, Khalid Manning and who knows how many more names. Please anyone beware of this business... they are cruel, manipulative, dishonest and will do anything to mess up your wedding.
BEWARE OF THIS COMPANY
13 days ago by Melissa Jones [send email]
Please beware of this company, i went with them for my wedding and they screwed everything up, Filomena is a sweet talker too, they all are but, Karl runs the show. They say things and make promises and nothing ever comes about. Filomena will try to get you things but, then she will lie in the end. My fiance had an allergy to nuts and i made that quite clear when i got my cake it had nuts in it. I think these people should be closed up and never be allowd back in business again. They ruin the one day in a woman's life that is the most precious to her. They were recently on Global News where brides were protesting outside saying they ruined my wedding. I know the clip is on Global at Consumer SOS. I know they live in Kitchener and travel back and forth to Mississauga and apparently they lied about the house they live in too. I think these people have reputation of ripping people off and i would advise everyone to beware of these two people they are bad business... Run Away as fast as you can...
10 days ago by Rebecca Chisholm [send email]
I just wanted to post a VERY, VERY, VERY BIG THANK YOU to everyone who has posted their experiences about Global Wedding & Event's Co. We were considering using them for my sisters wedding and I actually had an appointment with Carl on Sunday. I have canceled thanks to everyone's feedback. Thanks again.
4 days ago by Nessalee [send email]
As a photographer in the gta area, and after knowing what this man has done to so many couples, i will make sure he is known for his fraud, and pays the price for the misfortune he has brough unto others. His prices are ridiculous and the amount of wait time is just unbelievable. being that i attend photography conventions about once every 3 months, there is no doubt that i will this matter up to everyones attention.
To all the couples that have been a part of this scam, i wish you all the best in getting your funds back and please spread the word around, the more that know the better.
Thanks for reading.
4 days ago by Old Employee [send email]
Hi there, i have worked for Canadian Bridal in Kitchener for a couple of months and believe me these people are the worst...
As i worked for these people I found out so much about these it made me sick, they treat their employees with disrespect and they make the employees do horrible things. They pay all employees under the table for cash they don't do their taxes or anything else...
They left in one day and apparently they had a business in the U.S.A under American Bridal or something like that. I guess they got in trouble down there because they came back to Canada. These people are a big fraud and will do anything to get what they want. Their business in Mississauga is now in their daughters name and she lives away. I worked there for 2 months and Karl tried to pay me to get to break up his son and his girlfriend, this man is SICK... VERY SICK...and his wife goes with it, she listens to whatever he says. I am finding out more and more about these people i spoke to some of their brides when they were in Kitchener and not one wedding went well... either no photographer, no limo etc... there was always something, i had seen soo many brides in tears it was not funny. I felt soo bad i couldnt' take it anymore and never came back. Please spread the word about these crazy people they want your money and that is it... I hope people really research these people before going with them... I wish someone would shut these people down for good, i just saw them at the Wedding Show in Toronto, and i was disgusted. They should not be advertising and events should not let these people in to advertise... THEY ARE THE BIGGIST LIARS AND JUST WANT YOUR MONEY PLEASE BEWARE OF THIS COMPANY... PLEASE...GO ELSEWHERE, SAVE YOUR MIND...
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I had my problems with them this past week at our second appointment with them. Luckily I came out without signing anything. Basically they didn't want to show us the limo, flowers, decorations, ceremony locations etc. without actually booking with them first. I can't really make a deposit on empty promises so decided to leave. When we were outside, I decided to ask customers that were coming into the store if they booked with them yet and warned them about the customer service. Out comes the owner and starts swearing at our wedding party and telling us he'll call security etc. Empty promises and empty threats, we decided to leave.
I wish I would have read about this company prior to going, would've saved me so much time!
I've created a Facebook group for those interested in joining and spreading awareness of Global Wedding and other wedding companies like these.
http://www.facebook.com/group.php?gid=80999972839
So I have left a few posts on here. I started off by saying how wonderful everyone was to me at Global Wedding and that they gave me an AMAZING deal on my dress. Many of you thought that in the end something bad would happen, either I would not get my dress or they would try and charge me way more than it was supposed to be.
Well guess what. I JUST picked up my dress, it is GORGEOUS, and while I was there the entire staff was awesome yet again. They did not try to charge me extra or rip me off in any way. I ended up getting a designer dress for almost half the price.
Again, I am sorry if some of you have had bad experiences but being that there is only a small handful of people complaining I will stick to what I said at the start, I think YOU guys are the problem not them.
I wish you all luck, lose the bridzilla attitudes and I think you will have a much easier time.
Yes, the tree pages of people on here are all crazies and the complaints to the consumer protection and BBB are all false. Feel free to enjoy your moment but don't assume you know as personally.
Thanks for the update and congrats.
KATHLEEN T is KHALID USMANI POSING UP AS A BRIDE... ULTIMATELY HE HAS GONE DOWN TO THE LOWEST LEVEL POSSIBLE... HE MUST BE DESPERATE FOR BUSINESS TO GO THIS LOW AS TO PRETEND HE IS SOMEONE ELSE TO TRY AND CONNIVE AND TAKE ADVANTAGE OF MORE PEOPLE.. HOW DARE YOU CALL US BRIDEZILLAS.. YOU ARE NOTHING BUT A MONSTER... DONT THEY TEACH KARMA IN YOUR RELIGION? THATS OKAY I AM SURE THAT KARMA WILL HIT YOU BACK IN TEN FOLDS! I DONT KNOW HOW YOU CAN SLEEP AT NIGHT? ALL OF US THAT HAS BEEN VICTIMS OF YOU CAN MOVE ON, YOUR CONSCIENCE AND BAD KARMA WILL CATCH UP TO YOU EVENTUALLY.. YOU THINK YOU HAVE A ONE UP ON THE PEOPLE YOU TAKE ADVANTAGE OF, BUT TRUST ME WHEN I SAY NATURE HAS A WAY OF MAKING THINGS EVEN... EVIL PEOPLE WILL GET WHAT THEY DESERVE!I CURSE YOU AND YOUR FAMILY WITH NOTHING BAD BAD OMENS!
Kathleen T,
You are a little misguided to say the least. Not sure how someone can read all the complaints on Global Weddings and the other companies that they have owned and still want to deal with them and risk getting/not getting what you wanted or paid for. I think this is what it boils down to ultimately - taking unnecessary risks. If faced with the decision to buy something from a store that has a whole slew of complaints against them versus buying from a store that has no complaints against them, which decision makes more sense? Yes there are not a whole lot of complaints on this website on Global Weddings (only 3 pages + plus the complaints on the other forums), but at the end of the day, it is all relative. How many other similar wedding companies have this many complaints against them and have been showcased on Global TV for questionable business practices. I work in this industry and never have I come across such gross disregard for customer service and blatant criminal behaviour. I am either going to have to come to the conclusion that you are not too bright or that you are in fact Karl as many other people have implied. If being a Bridezilla (as you put it) equates to being smart with ones own money and doing ones own due diligence to make sure the company you deal with is reputable, then yes I am most definitely a Bridezilla as a result of have the "privilege" of losing a large sum of my money to Global Weddings and getting absolutely nothing in return.
OUR FILE IS IN THE INVESTIGATIONS DEPARTMENT: File No. File #373365
May 29, 2009
Christy Luu
PO Box 22017 137 RPO Water Street
Cambridge, Ontario
N1R 8E3
Dear Ms. Luu:
Re: Global Wedding and Events Co. Ltd. - File No. File #373365
This email is to inform you that we have received a final response from Mr. Karl Usmani (response attached) and that your complaint file has been forwarded to the Investigations Unit of this branch for review. Your file has been assigned to Duncan Newport. Should he require additional information, he will contact you directly.
Please ensure that you keep any documentation related to your dealings with Duncan Newport, as it may be required for prosecution purposes at a later date. Please be aware that results of the investigation may, or may not, be of direct benefit to you.
Please note that Duncan Newport will be away from the office until Monday, June 8, 2009. In the interim, you may want to contact Mr. Colin Mackenzie at [protected], should you have any questions.
Thank you for bringing your concerns to our attention.
Yours truly,
Bianca M. Pocanschi
Consumer Services Officer
Consumer Protection Branch
Ministry of Small Business and Consumer Services
Tel: [protected]
Toll-free: [protected]
Fax: [protected]
Bianca.Pocanschi@ontario.ca
5775 Yonge Street, Suite 1500
Toronto, Ontario M7A 2E5
LEGAL PROSECUTION: http://www.gov.on.ca/mgs/en/ConsProt/STEL02_175588.html
LEGAL PROSECUTION: http://www.gov.on.ca/mgs/en/ConsProt/STEL02_175588.html
What usually happens after filing a complaint is the officer will send you an email telling you that they can no longer mediate the situation and if you want to pursue this further that you would have to find a lawyer.
After persistent prodding and an exuberant number of emails our file is in review at the legal investigation department which can POSSIBLY lead to prosecution by the MINISTRY.
Factors that will get the Ministry’s attention and strengthen the case is how many have been affected and how much have you lost? Send me your story, how you were affect and what you lost monetary and non monetary in addition to whatever contact information you are comfortable with providing. Subject line should be: I AM A VICTIM TOO: (your name). Those who have been sent the “please seek a lawyer email”, do not be discouraged, just because they could no longer “mediate” does not mean Global Wedding & Events Co. Ltd did not violate the Consumer Protection Act 2002.
Please send your emails to Christy_Luu@hotmail.com, I will reply to confirm receipt. If I don’t reply you could have possibly ended up in my junk mail, please try again.
As for my relations with Khalid since the last time I posted on here, he’s threatened to sue me, my fiancé, my boss, other companies that he thinks are related to me...yet I have not been contacted by his lawyer.
Khalid, I know you’re reading this. I love you too.
Christy Luu
Sarita,
You're insane. To say that I am Carl shows extreme paranoia that I think you should talk to someone about. Fact is, there is now a group on facebook and I have joined it, please feel free to look at my profile pic and tell me if I look like a 50 year old foreign man.
Ridiculous to say the lease.
As for the unknown poster on here, as I have said before, I am sure some of the people on here have ligit complaints agaisnt the company, many companies have problems, as no one is perfect. My problem was that I ordered my dress through this company and then by chance found this board. I read all the posts and then for 4 months stressed about whether or not I was actually going to get my dress because everyone on here told me I wouldn't get it or they would try to charge me twice as much for it. I was terrified for months. So I just want to make sure that other brides in my position don't come on here, read all this bad stuff and then allow all of you to freak them out for no reason.
As for you coming to the conclusion that I must be Carl, well you're a little crazy yourself. Personally I don't care what you or anyone else thinks, I just don't want other brides crying themselves to sleep because they are being told by a bunch of people that they are going to get screwed because clearly that is not always the case.
Kathleen,
First and foremost let’s refrain from calling each other names as if we are five year olds on a playground. I apologize if the Complaintsboard.com page has made you cry yourself to sleep every night for the last four months as you’ve claimed. You must be a very sensitive person. I am sure it was tremendously unfortunate for you to stumble onto such a page that would cause you so much heartache and mental stress. Perhaps you could consider suing us "Bridezillas" for causing you that pain. Perhaps Khalid will somehow find these posts by chance and try to use it in court to tell the judge how I have started a complaints page on his business and caused his clients an inconvenience that will somehow translate to a monetary business loss as well as punitive damages. Perhaps your name is Kathleen or Khalid, Philomena, Fareed, Alexis, Adrianna or Rosa. Perhaps, the facebook picture is a random picture stolen off a dating site, perhaps not. ...Regardless, since you are so passionate about the services provided by Global why don't you model that beautiful dress for us. I know Fareed teaches graphic design but I’ll give you the benefit of the doubt.
Ladies, If she is Kathleen she is entitled to her opinion. If she is not than Khalid is achieving the attention and posts that he desires on this page.
Christy Luu
Hello Ladies,
Kathleen had referred you guys to view her picture in facebook. I have taken the courtesy of helping her prove her point by uploading it into this page.
The picture already looks fuzzy and a little shopped but that could be just because it is small.
Kathleen, I can’t wait to see what a beautiful bride you’d make in that dress. Who was the designer again?
Christy Luu
Christy, not that I feel the need to justify myself from such ridiculous accusations, but rather because the accusations are getting a little annoying, I will post pics of me in the dress I tried on at Global (my dress is white, this one is a gross brown) maybe then you will let this crap go. I am who I say I am. Or maybe you are insane and you will try to say I made up the entire profile just to screw with people, who knows.
As for not calling names, I think what I said is better the the extremely condescending tone you use. Not to mention you calling me Carl. So you knock that off and I will refrain from calling anyone an idiot, even when they are one.
As for the designer, it is Dimitrios, it's a Cosmobella. In fact after reading the things on here I called the distributor for Canada and explained my concerns. They thought I was crazy.
It was all a "perhaps", aren't you glad you settled it? If you hadn't started calling everyone a "bridzilla" and "insane" I don't think they would have freaked out on you like that.
Regardless, I do commend you for standing up for what you believe. You have proven that Global can deliver a wedding dress. Very nice. You make a beautiful bride. :0)
Christy Luu
Actually Christy, I came on here and posted my experience, I was polite, I did not say a single mean thing about anyone one here, and immediately Lisa posted saying I must be Carl. Really now, if that's the way people are going to react when someone disagrees with them than they ARE insane and should seek help.
Kathleen- What you posted 9 days ago after receiving your dress.
"Again, I am sorry if some of you have had bad experiences but being that there is only a small handful of people complaining I will stick to what I said at the start, I think YOU guys are the problem not them. I wish you all luck, lose the bridezilla attitudes and I think you will have a much easier time."
I dont' consider it polite calling us "Bridezillas" and telling us that "WE" are the problem. You post that, and expect us to open our arms to you? Are you ###ed? Ah-em...I apologize that was politically incorrect, Are you Handicapped? People are not only reacting to you opinion of Global but your inability to see how offensive you are. I would try to explain it further but I am probably talking to a wall as the individuals on this site have obliviously not succeeded in working with the two brain cells you've got left.
I am not sure what fetish/complex you have with calling people "insane" and reffering them to speak to a professional but if you're a psychology major you still wouldn't have my business "Doctor PHIL". Instead of recommending everyone to go seek professional help maybe you should take your own advice.
By the way, the dress looks like a crumpled piece of used toilet paper but it's not too out of place since it suites the person wearing it.
As well, I don't think you can count because there are more than a "handful" of complaints on the board.
And one more thing, you shouldn't ### and complain about others posting your picture if you willingly post it on a public website and reference to it. Like I said, two brain cells, one is lost & the other is looking for it. In my opinion, people on this site have been too kind to you and your ignorance. I don't have that same sympathy. If you want to trash talk, whine and call people names like a five year year old bring it on an msg me.
Kathy, go back and read what I posted when I FIRST POSTED and then read how people responded to it. Ya think I might get a little defensive at a personal attack like that. All I did was come on here and post my story and immediately I was attacked. Of course I responded with the same anger.
Kathleen, so you are telling me you responded the same way but wanted to point fingers and tell everyone how crazy they are and how you're so differnt. Nice! Lots of class there.
Look who's talking about class. One of you takes my profile picture off facebook and posts it on here, and then YOU take my picture off here and use it as your profile picture on facebook. Then you make extremely rude comments about my dress. What's the matter darling, are you that ugly that you have to use MY picture for your profile. Pretty pathetic don't you think?
Again, go back to the beginning of my posts and ### at the people who were immediately rude to me, and then maybe I will give two craps what you are saying, otherwise, keep your hypocritical comments to yourself because I really couldn't care less about your "sympathy" or lack thereof. Besides, I'm not the one who was stupid enough to get screwed around now am I?
LMAO...wow, nice rant David. Do you kiss your mother with that mouth? Probably not, you're mother probably has nothing to do with you, she is likely ashamed to have a child as twisted as you are. Or maybe you are that twisted because mommy didn't love you enough. Either way, I have every right to post on here and your childish antics will do nothing to stop that. I will however agree with Kathy, the dress in that pic DOES look like crumpled up used toilet paper, but I said from the start that it was hideous, it's a totally different story when it is in white which is what my dress is. As for the fat comments, 120 pounds at 5'3, sorry but as long as that is what I weigh you won't be hurting my feelings anytime with those comments, but yes, I do have little boobs, that's life and really doesn't bother me either. So if your attempt was to make me cry I guess you will have to try a little harder. And sweetheart, I must not be that ugly for one of the posters on here to steel my picture and use it as their profile pic on facebook. Regardless, I know who and what I am. And I stick to what I have said from the start. Ridiculous is the pathetic people on here who couldn't accept my very pleasant and polite post from the start just because I had a difference in opinion.
OMG that's hilarious. Common put the pics up!
Way to psychoanalyze David. Dr Phil, do you agree with Kathleen that David’s mommy didn’t spend enough time with him?
Sorry your dress is white; it just looks like crumpled toilet paper not USED crumpled toilet paper.
Hun, your scale is seriously lying to ya cuz the camera only adds ten pounds not fifty.
David can I share that popcorn with you? hahaha lol
Kathy, if that's how you really feel why are you pretending to be me on facebook?
David stop looking at your wife when you write about me, I am sure she wouldn't like knowing thats how you really feel about her.
Sounds like a lot of jealous psycho babble if you ask me.
Heeeelllloooo ?@8*?
Back to Global Wedding and Events, I`v discovered that Ms. Christine Lawrowsky a compliance inspector with the Consumer Protection branch was sent to inspect the premisis of Global Wedding.
Will provide you guys with the updates when I get it.
Thanks,
Christy
First of all it would help if it even looked like me, second, do you know what sexual harassment is?
Whatever David, though they got a laugh out of it I don't think anyone one here is THAT stupid to actually think that is me.
I didn't start this if you read back (which of course you won't or just don't give a crap because you're a hypocrite like the rest of them)
And if your door is always open, give me your address I will be cure to check that your door is always open.
And regardless, I will bet those posts are gone tomorrow at the very LEAST.
How many names do you go by Dave?
What's wrong, I called you out but you couldn't handle that?
You know that's funny Dwight, I guess you figured I wouldn't notice the name changing? Nice try anyway, come on Dave, give me your address if you are man enough.
LMAO...yet you continue to reply as well, again HYPOCRITE...oh I am sorry do you not know what that means? It was too big of a word for you wasn't it. I will try and lower my standard to talk the same nasty street trash talk that you talk.
Come on, you are the one who said your door is always open, so what's the address, we will see who is laughing after that.
Would you like to try again David, that is NOT your address.
And David, I think you are full of crap, its a little strange how "Dwight" goes from being "Dave in Montreal" to Dwight and is on here at the same time as you. I am not stupid don't BS me.
What I think is you come on here, you call me out, but than you are too afraid to tell me where to find you. As for the cops, no one said I was going to them, but they wouldn't have a choice but to charge you, that is sexual harassment and illegal for a reason.
You make me laugh with all your tough talk but then you run off like a scared little child when I step up to you. I already assumed you were a pathetic excuse for a man, but now I know you are. Run away scared little boy, your crib is calling for you.
Hello,
I first of all thanks every one here to inform about global wedding an events. I was there yesterday in the afternoon, looking for flowers, decorations, limo and dresses. I met this Gentle man named Karl. He started helping me and my fiance. About 10 minutes being there, I saw a young couple walk in. Karl left us and said he will be back and directed them to the back side where there are flowers and decorations are piledup.
A moment latter, I heard the girl craying, telling him that he screwed every thing she asked for... the cray responded by Karl's screems... He started calling her named and yelling that he doesnt give a ... about her or her 2 thousand dollar wedding...
it was ashame... how could one in an industry like this cause so much chaos. The funny part was after all that Drama, he came back and told us that she is crazy, when he looked like an unprofessional scam artist. He represented the papers which he was writing on earlier and told us lets continue with the contract. What a fool. We didnt sign any contract, took his card in a polite way and left with a promise to come back.
I checked global wedding and events profile on the internet, and found nothing but complains about them, their business ethics and have so many law suites filed against them. There are so many site with so much against this company.
Karl just call me right now and wanted me to come and finish the contract with him and i told him i am not interested and he is telling me that it is illegal to for me to break a contract and he can take legal actions against me.
I cant believe him. Every 1, please stay out of this company site. you will get nothing but cry.
Sam
--------------------------------------------------------------------------------
Subject: RE: Global Wedding & Events
Date: Mon, 8 Jun 2009 11:58:18 -0400
From: Duncan.Newport@ontario.ca
To: christy_luu@hotmail.com
Christy:
I am just reading your file now and had made a note to ask you for the video and audio recordings. Are these in a format you can email to me?
The role of the inspector is to visit businesses to determine if the Consumer Protection Act or other Acts the Ministry is responsible for are being adhered to. The inspector can be sent to a business as a result of complaints or can make unscheduled visits to determine compliance. If there are infractions the inspector would give the business notice of these infractions. It would then be noted if future complaints came in with similar infractions. If the company is charged, part of the evidence could be that the company was advised previously of the infraction and had time to remedy the infraction.
My investigation will look at all current complaints against this company. I also review any closed files as well. If the matter is still within our limitation period (2years from the date a complaint form was sent in), the closed complaints could also be used if the consumers are prepared to come to court as witnesses.
Duncan Newport
Investigator
Ministry of Small Business and Consumer Services
Consumer Protection Branch
5775 Yonge Street, Suite 1500
Toronto, ON M7A 2E5
Tel [protected]
Cell [protected]
Fax [protected]
duncan.newport@ontario.ca
Subject: RE: Global Wedding Complaint
Date: Mon, 8 Jun 2009 12:37:07 -0400
From: Duncan.Newport@ontario.ca
To: christy_luu@hotmail.com
The complaints will be directed to me once they have been received and opened on our system. You may want to suggest to anyone you know who has sent them directly to Bianca that they resend their complaint forms to me and I will ask that a file be opened and assigned to me.
I will continue to review your file. My review will focus on any possible violations of the Consumer Protrction Act, 2002 such as unfair buisness practices, contracts that do not contain the information required by the Act and the regulations, and failure to refund money when a contract has been cancelled. I will contact you to request additional information or clarification. Is it best to contact you by email or by telephone?
Duncan Newport
Investigator
Ministry of Small Business and Consumer Services
Consumer Protection Branch
5775 Yonge Street, Suite 1500
Toronto, ON M7A 2E5
Tel [protected]
Cell [protected]
Fax [protected]
duncan.newport@ontario.ca
The Ministry of Consumer Protection needs witnesses. Please contact myself or Duncan Newport
duncan.newport@ontario.ca
Christy_Luu@hotmail.com
Global Wedding & Events Co. will be at Canada's Wedding Expo this year and next. I have written a formal complaint to the organizers of the show. If you would like to send your comment/complaints to the show, see the links below:
http://www.canadasweddingexpo.ca/consumer/exhibitor_lists/
http://www.canadasweddingexpo.ca/consumer/contact/contact_form.php
I actually am friends with someone who helps run the show, I will make sure they know both sides.
I was warned by my wedding decorator that she had brides that had problems with them in the past but I thought since I was only ordering my bonbonnieres from them what could possibly go wrong? Well, where do I begin?
On November 29th, 2009 I ordered 75 gravy bowls and put down a $260.00 deposit on my $466.12 bill. I was told by Philomena (sp) that they would not be arriving until January. At the end of January 2009 I called and was told that the container coming from the US was not full so they cannot bring it over, I will be receiving them in the first week to mid February 2009. Again, I called in the first week of March and was told that they still have not arrived but they should be arriving shortly. Well as I was planning a wedding, held a full time job and have a 5 year old I kind of forgot about it for a while. When I finally got a chance to call the first week in June I was told they would be ready the next week for pick up. I find it terrible that at no time did anyone call me to tell me about any of these delays in my shipment or even that they had arrived; I had to call them numerous times. If I was told in February that they would not be arriving until June I would have cancelled my order and went with another company, but I guess that is what they didn’t want to happen.
On June 25th along with my maid of honor I went to Global Weddings with a money order for the remaining amount of $206.13. While in the show room I seen a bouquet that I liked for my mini bride and some pearls that I liked for my mother. I went to Philomena and told her it was very inconvenient for me to be getting my gifts 38 days before my wedding when I had all my bridesmaids here to help me in April (my bridesmaids live in New York, Atlanta and Alberta) but no gifts so is there anything they could do for me. Well, the three women that were in the back room immediately went into defense mode and said there is nothing they could do “I should just feel lucky that I got them in the first place.” I did not appreciate this comment and told her so. I paid for a service that was promised to me by a certain date and that is what I expected to happen. Why should I feel lucky I got my gifts 38 days before my wedding with no bridesmaid to help me wrap and decorate 75 boxes.
Well you know it did not go well after that and the funny thing was I wasn’t even being rude to these ladies. That is when this older man (which I am now told is the owner) comes in the back and starts putting in his two cents. While cussing at me he said things like "he doesn't give a ###", “people only act like this when they want something”, “if you want milk from the cow you have to be nice to it to get the milk”, he should “he is going to kick me out the store and call the police” and the best one “I am acting like a ###”. I said to him “Is that how you speak to your customers?” “Is that how you speak to a lady?” and he said “Yes”. I was so done with these people after that because if I stayed and argued some more I was going to get myself into trouble. At no time during these SIX MONTHS or even that day did anyone apologize for the delay but now this man had the audacity to tell me I’m acting like a ###.
Well after all that he loaded my bonbonnieres into my truck but while doing so dropped two and broke them. He then went inside came back out and said here are two new ones and I am throwing in a third one for free. I even said thank you but contrary to what he might have thought, I am not an idiot so I checked the three boxes he gave me and low and behold this fool was trying to give me one of the ones he broke for “free”. My maid of honor took it back in the store and told him he could keep his “free” gift. When I went home and went through all 75 boxes I found 6 were broken. I am going back there tonight and come hell or high water I am getting my six broken gravy bowls replaced or the poloce will be involved.
Anyway, I tell you this story so that you can make an informed decision about dealing with the rude, inconsiderate and disrespectful people at Global Weddings and maybe pass it on to any future brides to save them the heartache I went through 1 month before my wedding. Global Weddings customer service skills was and forever will be deplorable and in a perfect world they would be one of the companies that this recession gets. They will not be missed.