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I answered an internet ad from gns for a product called slim seduction. It is supposed to help reduce fat and cellulite in the body. Supposedly I could get a 'free' 21 day trial just by paying postage. Buyer beware!
After entering my information the website took me through many screens offering me this or that.
Immediately I backed up and tried to remove the debit card info. Too late. I disconnected from the internet and immediately called the company. I asked the cust svc rep to cancel my order. She informed me that the order had been shipped, I had a cancellation no - sa062825.
Gns puts a notice right on the address label stating that they do not accept returned or refused packages. My local post office said if gns refuses to accept the returned package it will end up in the dead mail file and eventually be thrown away. Gns carries the bbb logo and even sells at auction on e-bay.
At this point I have filed complaints with both the better business bureau, and the unites states postal inspectors. Both will investigate and see what if any applicable charges should be filed against gns. After speaking with the post office mail fraud dept, it appears likely gns is guilty of mail fraud at least. I intend to prosecute to the maximum extent of the law. If gns continues to charge me
I strongly encourage everyone who has been cheated by this company to file complaints with the post office inspectors, better business bureau, colorado attorney general, etc. I will never answer any ad, or purchase anything on the internet from an unknown company ever again. Buyer beware. We all know it, but I will say it again - if it sounds too good to be true it probably is.
Gns is a thief and a liar at best and possibly guilty of mail fraud, public deception, and whatever charges the bbb, post office, and if necessary, a lawyer, find against them. Do not trust this company.
Marily n
Cape coral, floridaorder sent-gns
This email I received from the rip off company:
Your order has already been shipped. I am sorry we were unable to catch it before it went out. If you do not want to try the supplement, please send it back to us. You will have to pay for shipping. Please do not send it back 'return to sender' or 'refused' as we may not receive your order back within the 30 day guarantee which can compromise your refund. We cannot issue your refund at this time. As soon as we receive it back, as long as it is within your 30 day guarantee period, we will be able to issue you a refund if your order was paid for up front, if your order is a 30 day trial offer we must receive it back within the 30 day trial period to cancel the $49.95 charge. We do not offer refunds on shipping costs.in the meantime, I encourage you to visit our web site: www.slimbodycoach.com it is a wonderful resource for
Receiving weight loss support and answering any questions that you might have about the weight loss process.
Please let us know if you have any questions.
To: delma mcglashan
We are sorry to hear that our product did not work out for you. we understand that not all products work for all people. our records indicate that you returned your product and were fully refunded on 05.12.09. your vip club has also been cancelled and you will not receive further bottles or be billed. we would also love to hear from you and see if we can give you a monetary refund for your initial trial order. our contact number is [protected]. we are here monday through friday 7am to 7pm mdt and saturday and sunday 8am to 5pm mdt.
Hope to hear from you soon.
Sincerely
Supervisor @ gns
I agree with the rest of the posts in regards to this company. they falsely advertise 'free trial periods' of product and when you send it back they either deny receiving it or say they didn't receive it on time.
In my case they also doubled my order so they then charged my credit card for two orders at $78.80 a piece. the first order I placed said 'unprocessed' so I did it again and it processed so that's how they 'got me' for two orders.
The product was acai berry edge, which is totally bogus. it did absolutely nothing. I sent back three full bottles out of four and was charged a total of almost $160.00.
I have been going back and forth with them with the bbb complaint board and also disputed the charge on my credit card. the bbb complaint is filed but my credit card company said they couldn't interfere with 'return policies'.
This kind of crap seriously pisses me off!
To: micha
We are sorry to hear that you had a bad experience with us. did you order our acai berry edge and return it to us with-in your 30 day money back guarantee period? we would like to help you. please contact us again and explain your situation to us. we might be able to offer you a monetary refund depending on your personal situation. below you will find our terms and conditions that are with the 21 day free trial on our acai berry edge. this might explain some questions.
Free* 21-day trial terms and conditions:
Start your free* 21-day trial now to receive two, 30-day supply bottles of acai berry edge. you simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
When you notice significant results, do nothing. you will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! but, if you decide that acai berry edge is not for you, simply return the unused portion before the end of your 21-day trial and you will never be billed. you also have 30 days from your date of purchase to return the unused portion of acai berry edge for a 100% refund of your purchase price (minus shipping & handling).
Plus, if you decide to keep acai berry edge, you will also receive a free membership in the acai berry edge club. this means you won't have to remember to reorder, and you won’t run out of acai berry edge right when you start to feel great results. you'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with free shipping! plus, we set aside a special reserve so club members never go on backorder. there is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].
We hope to hear from you soon. our number is [protected]. we are here monday through friday 7am to 7pm mdt and saturday and sunday from 8am to 5pm.
Sincerely
Supervisor at gns
The company, gns, inc. offers a product "slim seduction" (or others) ‘increase libido and lose weight'. they state throughout the merchandising screens and throughout the order screens, "free", "pay only $3.95 for shipping", "additional requests will be charged at $49.95 per bottle", etc., etc. it is only after you have supplied them with your credit card number that on the receipt, it states that you will be billed $49.95: "please note that in addition to what your credit card was charged today for your order, you will be charged $49.95 on june 5, 2008 as part of your 'try it before you buy it' offer". when you try to cancel, of course they do not do so, or claim to lose your e-mail or that they have no records of your call.
Good news though – be sure to report them to the bbb (better business bureau) for their files, as they use them as a marketing member and to your state attorney general's office. also, disoute the charges through your bank! obtain a screenshot of the original order process by going through the order again (without actually placing it. if you have to, cancel your card).
I have been fighting with this company since march/april of this year trying to get the remainder of my refund back, only to be purposely "blocked" by them as per request of molly murphy, head customer services. I have told her why I was not able to contact them earlier about my cancellation due to a diagnosis of cancer and recovering from the surgery I had undergone as a result, but they have turned deaf ears on me stating, "you had a contract and you did not fulfill it, therefore we will not be refunding the remainder of your funds." this is wrong because I didn't plan on getting cancer and having to undergo surgery to remove it. I have been fighting with them to get my full amount refunded and they have blocked me since. people beware. these are heartless, money grabbing people who could care less about your reasons for cancelling with their product as long as they can get as much as they can from you before you realize you've made a big mistake. I have reported them to the bbb, ftc, and the state attorney general's office. I want the rest of you to do so as well. this company must be stopped in the ways they take your money.
To: bob b.
We apologize for any inconvenience this may have caused. please contact us at [protected] and we will gladly address your concerns and resolve this issue.
Sincerely,
Supervisor
Gns