GNS reviews and complaints

To: clynne

We apologize for any inconvenience this may have caused. Please contact us at [protected] and we will gladly address your concerns and resolve this issue.

Sincerely,
Supervisor
GNS

I ordered this product in good faith only to discover that it was an internet scam. I placed the order on 3/31/09 and the next morning I received a phone call regarding the product and the girl wanted me to give her my credit card information. I informed her that it was given on the website and I would not give it to her again. About two hours later, I received another phone call asking for the same information. The phone number is from California [protected]). Also, the first girl gave me information regarding the customer service if I should have any questions. The number she gave me was [protected] which belongs to Acai Burn, a completely different website. The customer service rep for Acai Burn was kind enough to look up your product and give me the correct phone number for your product [protected]). I called this number and was informed immediately that I had been a victim of an internet scam and to cancel my credit card as soon as possible that the only product this company sold was Monavie. I have canceled my credit card and have been greatly inconvenienced by your company. Also, I am still receiving calls from this California number.

I am also getting emails which I respond to and only get auto replies from this company with no help whatsoever. I just received a collection notice from GNS saying that they have tried to make several attempts to contact me without response. This is a load of bull because I have answered my phones and emails from them. They do not want to hear that they are wrong and just keep threatening you with a collection agency.

To: Barneswyo

We are sorry for the inconvenience you have experienced with us. It sounds like you were not properly taken care of and you had a problem getting through to our company. Some of our offers for the Acai Berry Edge are buy now, pay later offers. Our terms and conditions are displayed in several places for you to read and you have to physically click the box that states you agree to the terms and conditions. The pay later is usually 21 days after the purchase date, but our orders come with a money back guarantee of 30 days starting on the billing day. We deeply apologize for the experience you had with us. Please contact us again and explain your situation to us so that we can find a resolution and possibly offer you a monetary refund.

We hope to hear from you soon.

Our number is [protected]. We are here Monday through Friday 7am to 7pm MDT and Saturday and Sunday from 8am to 5pm.

Sincerely,

Supervisor at GNS

To: kelly

We are sorry to hear that you had a bad experience with us. did you return your product to us with-in your 30 day money back guarantee period? we would like to help you. please contact us again and explain your situation to us. we might be able to offer you a monetary refund depending on your personal situation. below you will find our terms and conditions that are with the 21 day free trial on our slim seduction. this might explain some questions.

Free* 21-day trial terms and conditions:
[only applies for the free* 21-day trial offer, not if you purchase multiple bottles upfront.] start your free* 21-day trial now to receive two full 30-day supply of slim seduction (regular price $69.95 per bottle). you simply pay $3.97 for shipping and handling. you'll have 21 days from today to evaluate this amazing diet pill and experience the slim and seductive results for yourself.
When you notice significant results, simply do nothing. you will be billed the super low price of $79.90 at the end of your 21-day trial period... a 43% savings. but, if you decide that slim seduction is not for you, simply call [protected] to get a return authorization (ra) number. then return the unused portion of slim seduction. if you do this before the end of your 21-day trial, you will never be billed. after you are billed, you can return slim seduction for a 100% refund if it doesn't work for you (s&h not refunded). to obtain a full refund, your return must be received within 30 days from the date that the product was originally purchased.
The 21-day trial period includes shipping and transit time.
Plus, when you accept this trial, you will also receive a free membership in the slim seduction always slim club. that means you won't run out, or have to remember to reorder, because you'll continue to get two fresh 30-day supply of slim seduction every 45 days at today's special price of $34.95 with free shipping! we set aside a special reserve so club members never go on back order. there is no minimum to buy and you can cancel, skip, or delay your shipment at any anytime by calling us at [protected]

We hope to hear from you soon. our number is [protected]. we are here monday through friday 7am to 7pm mdt and saturday and sunday from 8am to 5pm.

Sincerely

Supervisor at gns

I also fell for this scam however before even receiving the order I called to cancel. somehow they never received the cancellation, then I get a charge for 69.90 go through on a card that had expired 2 months before they charged it. funny thing is when I called their customer service they claimed I had put the expiration for 2 years later. I found the order form luckily I printed it off when placing the order it showed the expiration date just as I stated expiring 2 months before they placed the charge. my bank is working with me on this however I will contact a lawyer if need be. just on principals alone!

This is a huge rip-off. the requirement to return the product so as not to be billed 79.90 for some useless junk is buried in fine print. when I received my shipment, there was no invoice, no cancellation instructions. no information on how to contact gns. when you place an order, you receive no email confirmation with the terms of the order (cancellation, return, etc.)... nothing.

When I finally figured out how to contact gns and advised of cancellation, I received a cancellation confirmation but again, no instructions that I had to return the product for a free trial. they sent me a letter saying the had repeatedly tried to contact me... a blatant lie. they offered to cut the price in half which I declined... I had been misled, miscommunicated and I offered to return the unopened, unused product. "it's of no use to us" was the response... no doubt, no use to them or anyone.

Beware.

Thank you for this excellent post.

I just received my credit card statement with the $79.90 posted. I had called them way back in march, immediately after receiving their package. that was when I found out that I was going to be billed monthly and wanted them to cancel immediately.

She assured me that all was cancelled and that I could return the unopened product, with a code number she supplied for the outside of the envelope. I took it to the post office within days and sent it off. never thought to get a tracking number and wiped my hands of it. didn't save their so-called confirmation number. shouldn't they have a copy of that?

Today when I see the charge and call them (they answered right away and no holding... I think I caught the first girl off guard. cuz she answered "customer service", not the co. name. when I asked if this was gns she hesitated ever so slightly and then said yes.)

So, she tells me that "we show you as still being on shipment status." and "we have no confirmation that your return was received." when I said I would not be paying she transfered me to someone else. he said that I should have used ups and gotten a tracking number and that basically the us postal service is lousy. (I have never had a problem with the post office.)

He pretty much said there was nothing he could do and offered no solutions. he also said that the returned product (colon cleanse) is considered food and must be disposed of, even if unopened. (is this true? what a waste!) whatever. it didn't matter. I repeated that I would not be paying, that it was their problem they can't find the returned product and that I would be contacting my credit card company.

Thank god I used my credit card and not my debit card. not even sure why I did that, as I always use my debit card. so that was a good lesson!) called the credit card co. and they filled out a dispute and he said he gets 30-40 complaints a day on this company! so, he's pretty sure I won't have to pay.

Thank you for supplying the addresses for co state and attorney general and bbb. I will be contacting all of them. thank you!

I totally agree. lets screw these shameless thieves.

I'm sure you can read, that's good, read this. you are definitely clueless in what a lot of complaints about gns are about because from your tone and stance on the matter, you are one of the ripoff representatives who work there at gns. I hope many more will read my response and send you a word or two. shame on you and gns. I hope you are not color blind and recognize the color pink, pink slip that is that I hope you and all the liars at gns will soon get after enough of us report this scam to bbb and colorado state to shut you down. better yet, a lawsuit would be just the right ticket to end this scam and send a strong signal to the others scoundrels not to do the same.

Let's all send our comments to "person that knows how to read" but chose a job that scam people and is totally clueless on what all the fuss is about. sadly to say, this person is probably one of the brightest of the bunch working there at gns, which as you can see and read, doesn't say much. they are all this insensitive. they want the scam to continue because they want your money-it's their paycheck which they didn't earn; they stole. it's a very profitable business, lure you in with false advertisement and misleading return policies, in less than 5 minutes, you are charged $3.97 and hook you for another $79.90 in 21 days from ordering not 30 days from shipping. all the work the representatives have to do is answer the phone after making you wait for 30+ minutes and then tell you one of the following: they have not receive your package back or your refund is still processing, or they are unable to credit you. that's it. it's a very profitable business with so little work and the only way you stop it, you have to report to the bbb and colorado state. www.colorado.gov and attorney general www.ago.state.co.us.
Better business bureau http://denver.bbb.org
I did and they are actively pursuing, they need more to file especially if a class action lawsuit is to be considered.
Also, contact businesses near them and inform them of this scam and urge them to help get the community involved.
Westwoods center of performing arts, 6452 fig st, unit d, [protected]
Colorado precision machining, 6452 fig st, unit f, [protected]
Doppelmayr ctec, 6452 fig st, unit b, [protected]

To: jim mcmurray

Please contact us at [protected] so we can gladly assist you. we are sorry you had such a difficult and bad experience with us. we would like to offer our assistance and rectify the situation. if you have not received a refund yet, please contact us at the above number so we can discuss a monetary refund.

Sincerely,
Gns supervisor

Help! How do I get out of this?

his is a huge rip-off. The requirement to return the product so as not to be billed 79.90 for some useless junk is buried in fine print. When I received my shipment, there was no invoice, no cancellation instructions. no information on how to contact GNS. When you place an order, you receive no email confirmation with the terms of the order (cancellation, return, etc.)...nothing.

When I finally figured out how to contact GNS and advised of cancellation, I received a cancellation confirmation BUT AGAIN, no instructions that I had to return the product for a free trial. They sent me a letter saying the had repeatedly tried to contact me...a blatant lie. They offered to cut the price in half which I declined...I had been misled, miscommunicated and I offered to return the unopened, unused product. "It's of no use to us" was the response...no doubt, no use to them or anyone.

Anyone supporting these charlatans is a shill for them, probably an employee posting. Reading the FINE PRINT does no good when you can't figure out how to contact them, when they don't send you and invoice or instructions with the shipment, etc. The business model is to catch people in a time-dependent, poorly communicated trap...period, end of question.

Class action? count me in! their phone order representative flat out lied that the free trial was absolutely free if I calledthem to canceled future orders within 30 days. on 3/12/09 I did that and got a confirmation number to stop any future billing, on 3/26/09 I found a pending charge of $79.90 from gns. the companies phone rep. told me to ship back the product for a complete refund. I got an return authorization number and will ship product back today. I have zero confidence that I will be rembursed without a fight. so I will dispute the charge with my bank. please include me in any action against this bunch of criminals.

I filed a complaint with the bbb. the exact thing happened to me except that they received my product return and said it was not within the 30 days from the date of order. I had contacted them several times and was promised that I could start my 30 period from the date that I had been debited on my account as a courtesy. she never put that in the notes so I practically had no leg to stand on. I talked to a very nasty "supervisor" and hung up. filed the complaint and then tried one more time. after a 30 minute wait, the lady I talked to went to the "supervisor" and all they could do for me was to credit half back to my account. I thought he was full of it but I agreed half is better than none and this time I got names and confirmation numbers. I probably could have held out for more but I had had it by this point.

Total agreement with the person who said read terms and conditions. all people see is free and then they order.

Free trial and 30 day money back guarantee... read terms and conditions before you order stupid!

#, read terms and conditions before you give your credit card to any company.

They ripped me off also and claimed they can't find my cancelation in there system. and that if I could come up with a cancelation confirming number they will refund my money. I never talked to anyone it was all done via e-mail because they keep you on hold for over an hour. did call my credit card company and said they'd handle it. $129.80! I was taken for. I cancelled them twice. I also put in a complaint with the bbb.

I accepted to receive the product over the phone on 2/05/09. once I read the complaints on the internet, I tried to cancel the order on same evening via email. but their email just returns useless auto responses without any follow-up on their end.
I cancelled my debit card immediately to ensure that no other charges are made to my debit card. if you can afford that, it is the safest way to get the re-occurring charges stopped.
I receievd the items in less than two weeks. I was able to get a hold of a customer rep. on 2/14/09 after 35 minutes of being on hold. so, do not give up on calling and holding on to get someone on the phone.
I was able to get an rma # without any issues. I also cancelled the monthly auto ship contract/order and got a confirmation #.
I sent the product back on 2/20 and entered the rma # above the return address.
Package was received by their office on 2/24.
They emailed me today (2/26), exactly 21 days after the original order date, and requested me to send them a credit card #!

So, just want to let you know that it is not that hard to get it straightened out. their customer service via email is really bad. the last resort is to cancel your debit/credit card. as soon as I mentioned to my bank that I may be in for a scam, they suggested to cancel the card and get a new one. it only takes a few days for the new card to arrive, and your checking and saving accounts are intact and no major changes are needed to get your life back together.
Best of luck for all of you out there.