Grab
Reviews and Complaints

This is not the first time I am getting this. This time around we waited for the taxi for a good 10 minutes. The driver decided to cancel the trip upon arrival! Car plate number is SHC5474Y (TransCab) Driver name: Goh Toh Keow.

Grab - I would like for you to allow us to give our rating when drivers decided to cancel with no valid reason. We are penalised for cancelling but yet nothing we the user can do when driver cancel on us.

We set our destination at ratchathewi (grab THB164), however the accommodation is paradise house, which is 300m away from the set destination. My mum went out from the car and we ready to pay. The driver asked for 70 baht more from us because of the different destination set. We try to negotiate with him, willing to pay THB 200. He refused to accept and threaten us to send us back our original destination by abandoning my mum who has difficulty to walk and does not understand English. He drove half way, and I kept saying we couldnot leave my mum there and we pay for THB230. He still not stopping because I mentioned I will lodge report in GRAB. I said well, I won't complaint only he stop. This driver is not etiquette and try to earn extra money unreasonably.

I want to complaint a driver AKR8581 order id : [protected], His attitude service is very BAD…I just Want to pass usb to my friend when emergency…I'm paying, he can nicely say no or sorry to me, but not, his straight sound loud and me…please care Ur's driver attitude…I'm support grab so many year's, this is first driver attitude very BAD Service me…

Booked a trip from 7eleven banlat branch to mall of asia. Mr. Reyes accepted but for some reason, didn't want to come. He deliberately doesn't come to my location, probably wanting to defend himself as "customer can't wait". So I inquired where he is and he answered to cancel it because he is far. I said he should cause im on grab credit and he answered only uber charges. I told him to cancel it for the same reason and he answered (emphasis on using grab chat) that he has no internet. Lol at this lying [censor]. I told him that it is him who wont come and it is him who has a problem but he stopped answering. So I had to book a ride with uber and cancel my grab because he just wont. Manners. Honesty. Integrity.

Hi Grab,
I would like to lodge a complaint against a grab driver with the license no: SHD9703E. I choose my drop off location to RP this morning as stated in the system. When I ask the driver to drive me in from the back entrance of the school, he started being rude by showing face and shouting at me to state my destination clearly in the system. Being a frequent user of grab, I know the block I want to alight at inside the school is not stated in the system. Therefore, it is not my fault when I choose the destination as just RP as the system did not have any specific location for us to choose as in which place in RP we would like to alight. The driver even say"please state clearly where u wan go in RP next time! If not u have to pay me additional $5". When I reached my destination, I was already super pissed off with him. To make thing worse, when I passed him the money and was about to alight, he started using vulgaries and say "no manner and so rude" to me when all I did was passed him the money. Grab, please settle this issue.

Good day,

I would like to complain booking reference ADR-[protected]-3-058, travel from Alabang starmall to Al-Fayed property. We paid Php441 in cash yet grab credit still charged me, I have no complaints of such on paying the tollfee. I would like to request to return the paid cash in any way that grab can. Hopefully my request will be granted immediately.

Thank you

We used the app to get a taxi, after he accepted it he call and said it will be 750 pesos but on the app it said 410 to 710, then he turned off his grab app, Then called again to make sure, it took him 30 minutes to get to the house. when he got to the house and then said 800 pesos due to traffic. Name is Harald sarent drove a Toyota vios plate number ALA5752 (5727). Not sure why he drives for Grab if he is just making his own price.

This is to bring to your notice that my car has been damaged by a grab driver Ans Clarth Rago/Plate # ABS 9689, we had an accident last Jan. 11, 2018, he bump my right rear bumper. The incident happened in Makati. I tried to contact him to follow on the repair however, he keeps giving me false hopes, and last Jan. 25, 2018, I already filed a case against him and I'm still waiting for the subpoena and the schedule of the hearing. May I request to shut off his Grab service for the mean time until the case is done. I attached all the documents you might need. Hoping for your fast response.

I need to file a serious complaint against this driver. You have no idea how much damages he caused by his actions. I need to be compensated with the several calls I did to get in touch with him but he just dropped them. I also waited for almost an hour but he did not show up and cancelled the trip without any communication. This is beyond worst customer experience.

I'am at the NAIA Terminal 3 Departure Area, Entrance 4, January 14, 2018, 8:45 pm, I asked a friend to book me a ride going back home because I have no internet connection on mobile. The ride was booked and my friend told me to send the driver a message which I do so but the driver did not have any response. Hence I waited for almost 30 mins but no NO 3713 in the area! I'am in the entrance 4 of the terminal and updated my friend the driver is not yet in the area and keep texting the driver but no response. My friend said he is in the area and keep on looking for me but I insist he is not there! I'AM STANDING IN THE ENTRANCE AREA, ALWAYS KEEPING ALERT TO EVERY CAR ARRIVING BUT HE DID NOT ARRIVED! He also keeps on calling my friend who had booked the ride when I already texted the driver my location from the very beginning the transaction was made. My friend contacted me saying the Grab Driver got angry because he said he wasted his time for the booked ride. Also saying, my friend should not be booking the ride because she will not the one who will take the ride! I was so disappointed with the service, for I have also other friends who booked a ride inbehalf of someone and it was successful transaction! Assumed that the booking was canceled, I ended up riding a taxi causing me to pay TWICE THE VALUE of the Grab ride! Please, assist me on this. Sending screenshot of the booked ride! So pissed until this time!

I'd like to file complaint to this driver who is rude. He was very upset that we booked grab from naia terminal 3 to olivarez biñan laguna. He keeps on telling us that why grab only charge us with 427 pesos were in the place is very far. He even went on and took the skyway route without asking us if it's okay to take skyway because if i'm correct we are the ones who'll pay the toll.

I'm certain that it's not my fault for booking up to laguna was only charged for 427 pesos. So i'm really upset that I get this kind of treatment.

Driver: elmer hergin luzano
Toyota vios - vx 9246

I had a very bad experience with this driver. I booked a Grabcar from Subang to USJ19, to Terminal Bas Perkeliling. Waze show an estimated route of 50 minutes, however the driver was not paying attention to the route and at one point he was looking at his text messages. The route was supposed to take NKVE, he miss the only turn, however, he suggested to take federal highway as seem he knew how to go. He then follow Waze once more and ended up in old klang Road at rush hour. I confronted him about the situation and he reply it in a rude manner stating I should have pointed the route to him instead, I kept my mouth to avoid further argument, I ended up 20 minutes late to my destination.

GRAB Driver: Arvin De Guzman of Toyota Vios ABR 3043 accepted my booking for a friend From Manila To Southwoods. He then sent a text asking for us to pay x2 of the original fare because accdg. to him he will have a hard time finding passengers in Southwoods. So, we declined his proposition and asked him to cancel the trip but he doesn't want to. He's insisting that I should cancel it because he needs to call GRAB before he can cancel — which is absurd! I dont want to cancel because it will affect my cancellation rate. I was polite with him initially but he is just unbelievable. He is even telling me that it is GRAB's policy that if the booking is outside manila the fare should be x2. Is that true? If it is then why we (the riders) didn't receive that announcement for us to be aware? This Grab Driver is just merely unbelievable!

I want to file a complain on this driver on 10 january 2018 evening time. Firstly he pick up at the wrong location as I have stated clearly on the location of pick up point. 2nd I can arrive from bishan to amk within 20 mins, he should make a u turn from bishan junction 8 to amk ave 10 but he say he was too late so he go to CTE and it taking freaking long as CTE jam. Initially he was late from the start and now even arrive late.

Date: 5th Jan 2018, time: 2.53pm, SLH4255X, Toyota Prius.

I filed in this complain on behalf of my GF, she waited 10 minutes for the driver, she called the driver telling him about where she is when he arrived. The driver talked loudly & sounded very rude. The lady is just calling him to make sure he know where to wait.. that's it..
The driver did not responded with a courtesy apology for the 10min wait, instead sounded annoying.

My GF willing to wait for this taxi & choose not to cancel it from the beginning, but she never expect to have such a rude driver at the end, when she did no wrong.

In servicing industry, customer will set a criteria in judging the service quality, & give the RATING accordingly. That's how the Grab works, right? So for the driver, please be aware of your industry, the industry needs & the brand name you carry.

This is the rudest driver I've ever met. The main thing was that he's not contented with the amount of fare given to him. He uttered vulgar words via SMS. It sounded scary to encounter this kind of driver. LTFRB should be stricter in giving driver's license and franchise. GRAB seems to be lenient to have an increasing number of rude GRAB drivers nowadays.

Booking ID: ADR-[protected]

I'd like to make a formal complaint about the above subject.

At the onset, your grab driver was conversing with someone over the phone when I got in. Although it was on loud speaker, his right hand is still busy holding his handyphone. While driving, he turned off the speaker mode and continued to talk to someone over the phone. I became wary of the situation and carefully observed his driving. When he finally finished, he then switched to texting. On phone while driving is fine but texting? I told him not to text but he ignored me. I thought he'd stop. He did stop — for awhile and started messaging someone on messenger again. I thought he already know what he's doing and so I didn't bother to remind him. As we get closer to the destination, I told him to drop me off to the parking. He said ok but when we're reaching the way to the parking he started nagging at me. And take note, the parking is not away from the building, it is in the building.
He's saying things like — hindi nyo naman nilagay sa destination na parking lot; sayang yung gas ko; hindi nyo ako driver; hindi ko na problema kung marami kyong dala and alot more that I finally raised my voice on him because he wouldn't stop. He was extremely rude that a person like me who often speak in modulated tone had to raise my voice.

For all the times I was using your app and most of the time asked the driver to drop/fetch me at the parking lot (even if it is not the pick-up point), he is the only driver who complained and talked to much as if I'm speaking with an old lady. Sobrang nagger! It was a mistake giving him 5 star because he ended the ride earlier. I should have given him negative rating.

I want to know your actions about this driver. Amongst the drivers I've encountered, he is the only one didn't get a five star. He have a bad attitude and worst, putting your passengers to danger.

I want your team to give me feedback before I post that man's face over the internet.

To Whom It May Concern;

Hi Good day!

I would like to report and ask assistance regarding our experience with one of your driver earlier.
My husband booked a 6 seater car using your Grab application and this Mr. Ernand Layug Mendoza with plate number: NM8967 accepted our booking.
To tell you honestly the point we booked a 6 seater car because we were a family group of 10 (6 adults-one senior citizen, a 7 years old kid, 5 years old kid, 3 years old kid and a baby to be exact).in our mindset it is ok to ride a 6 seater car even we were 10.
As tge driver arrived and picked us up I greeted him goodafternoon as I always to all the Grab drivers we booked before but he never responded back and looked disgusted towards us because we were to many according to him. We entered his car and started the engine. But just a few blocks from our pick up point he said he cannot continue the ride if some of us will not go down. He was too sarcastic. Here is the exact words he said, "Pede ko ituloy tong biyahe kung saktong anim lang kau. Bilang ang mga bata".
We were shocked. Why in the first place he lets us entered and sit in his car if he doesnt really wanted to. Then one us said that we should go down and booked another trip and my husband said that he will not cancel the booking because it was the driver's decision not to continue. That is the time the driver got mad amd said things towards us. He also grab his phone and took pictures of us. Maam/sir I would like to reitirate that in our group we have a senior citizens and minors included, so what was the point of him taking pictures of us. He shouted words that embarasses us. He even yelled that he would let us read your rules. Yes you have rules, but he could be considerate of the situation that we have minors and a senior citizen with us. One of us also took his picture as proof that he was the said driver we encountered.
After that incident we just started walking away with that driver.

We as a family just wanted to enjoy our Christmas vacation and this bad incident will occur. This is not a good image to your company. I always rely to Grab whenever possible but this is not tolerable.
I would like to ask your office if you could do something about the behavior of your drivers especially to this Mr. Ernand Layug Mendoza.
And if he still have the pictures he took with our kids please let him know that he should delete that or else I would ask also assistance to DSWD or to any department that can help us protect our children.

Please do impose and remind that attitude matters, especially when you are on the road. Rudeness should not be tolerated. Be professional in everything you do.

I hope that this incident will not happen to us anymore and to anyone else.

Thank you and hoping for your quick feedback.

I would like to complaint for this Super rude driver. This driver confirm my booking on 22/12/2017 night time. He drive pass me with very fast speed. When I saw him passed in front of me I have quickly give him a call to inform him he have passed by. Yet, he is shouting on me and hang on my call and straight away cancel my trip. Drive very fast passed to show me his attitude. This is my second time facing this kind of stupid things happen with Grab. Is this the attitude and service you provide to your customer? Please don't show your attitude to your customer if you are not happy. How can we still trust Grab with this kind of service provided. Ridiculous!

I book grab every single morning to work. One day when a grab driver accepted my booking during morning rush hours, waiting time more than 10 min because driver has to drop off another passenger. I was in a rush to work and when a green cab drove past I flagged a cab and cancelled the grab booking. When I cancelled the booking the driver was still on the way to drop off the passenger, however grab charged me cancellation fee. When I wrote email in to dispute, the customer service instead gave me a $5 code which expires in a week, and this was useless for me because I already have a $5 promo code for the entire week! After which the customer service refused to reply to my email, and totally ignored me when I requested for other resolution or to my have case escalated to next level.
I'm in customer service industry too, and Grab's after service is one of the worst I have ever seen!
The driver was still on the way to drop off another passenger ok! Why charge me cancellation fee?
Moving forward I would rather pay more to a taxi driver or let Uber earn my money even if it's more expensive than to use grab.
From a disappointed ex loyal customer