Menu
For Business Write a review File a complaint
CB Travel and Vacations Guide to Iceland Small group golden circle blue lagoon 11 hour tour
Guide to Iceland

Guide to Iceland review: Small group golden circle blue lagoon 11 hour tour

M
Author of the review
1:11 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

If you’re planning a visit to Iceland, DON’T BOOK ANYTHING with Guide to Iceland - THEY ARE CROOKS!

Complaint based on: Memorable 11 hour Small Group Tour of Golden Circle and Blue Lagoon 8/25/23

We booked the Memorable 11 hour Small Group Tour of Golden Circle and Blue Lagoon 8/25/23 through Guide to Iceland. Guide to Iceland abandoned us, two elderly women, at the pier. We were on the Carnival Pride which was late getting into port due to the MSC Fantasia docking before us. Guide to Iceland was aware that we were arriving on the Pride and they had recommended this tour. When we got to the meeting point, they had left without us. We called them immediately and asked to be on a later tour. We were denied. We then asked to be allowed to catch up to our tour at a stopping point and were denied. We asked that they ask another tour company to provide our tour. Again we were denied. Finally we asked for a refund and were denied once more!They were rude and disrespectful and offered absolutely no solution to this situation and ultimately stole $411 from us!

Desired outcome: Full refund!

0 comments
Add a comment
  1. Guide to Iceland Contacts

  2. Guide to Iceland phone numbers
    +354 519 7999
    +354 519 7999
    Click up if you have successfully reached Guide to Iceland by calling +354 519 7999 phone number 1 1 users reported that they have successfully reached Guide to Iceland by calling +354 519 7999 phone number Click down if you have unsuccessfully reached Guide to Iceland by calling +354 519 7999 phone number 0 0 users reported that they have UNsuccessfully reached Guide to Iceland by calling +354 519 7999 phone number
  3. Guide to Iceland emails
  4. Guide to Iceland address
    Reykjavik City Hall, Tjarnargata 11, Reykjavík, 101, Iceland
  5. Guide to Iceland social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024