Health Buy
Reviews and Complaints

You got the package though, right? Despite what you say obviously not being what was promised (and I agree that you got mistreated, obviously), that you say a package DID actually arrive is the first time on a forum about healthybuy I've read of someone actually receiving their order (I only read the LONG list of complaints on various forums after having ordered so my immediate thought was more of being financially robbed more than the product not turning up). Forgive me when I say I find what you say quite good news, least I might get my order before I stop using them for good. Thankyou!

Hi there, I ordered this product from South Africa to be shipped to me about 3 weeks ago. Payment went through my credit card and got deducted but got no shipping info. It states takes up to 5 days to get info but have received nothing. My name is Jacques Pretorius

product listed as 39.99 for one month supply. i was charged 49.99. i ordered the standard shipping @6.74 but was charged 13.88 for rush. now i am going to be charged more for products i did NOT ORDER. these people are a bunch of liars and scam artist who should burn in the public streets!

It seems, that I didn't read the policy that explain, that after I'll receive the free trial, the company will ship new products every month... I tried to cancel, my 'contract' they don't respond to the phone. They said on their web site, I need a RMA to have my refund, but this is a complicate processus, I can't do it by phone, only by e-mail... so if I don't have my RMA with the product that I return, I won't be refund...

**Sorry about the writting, I'm a francophone""

Ordered the Acai Berry Product Free Trial Offer...states you have 21 days to cancel if not satisfied. That is 21 days from the day you order, not the day you received the product...thereby only giving you really a good week or two to see if you are even satisfied with the product! Know that they will immediately upon the 21 days after you order the product...ding your account for the amount which in this case was approx. $87.00. THIS IS OUTRAGEOUS. They certainly are ready to make a buck, the product is crap and they know they have you and wait for you to not cancel within that 21 days!

I had ordered a supplement. Made arrangements through the website to return it. Was supposed to print a copy of the return form and had computer problems. When I restarted I had lost the form. Tried 3 different numbers with regards to contacting them . . . through healthbuy.com, websupportcenter.com (which is where you are directed), GSCM (the company on the return email).

Only then did I notice that the BBB revoked their license in December of 2017 and there are numerous complaints against this company.

I ordered one free trial of the Bowltrol colon cleanse and then was charged 99.95 for a lifetime supply I did not ASK for! I tried numerous times to contact the customer service line and it is always a recording. I do not think the sponsors such as, MSN and others should have their names attached to this company since it is obviously a scam! BUYER BEWARE!

same here, , , so who and how do i send this crap back before it gets charged to my card?

Today I received "a free trial" package from healthbuy, and I never even ordered it to begin with! How did this happen?

Do not give them your CREDIT CARD info. They will charge you for things you did not authorize. Cancelled my card immediately after I received $235 in charges on my card and they were only authorized for $149! I called to complain and they said I should have read the "fine print". Very unethical company. They will scam you!

DO NOT DEAL WITH HEALTHBUY.COM IN ANY WAY! There will be unauthorized charges on your card, they will sell your information and will not refund your money. Buyer beware!

That's true. I used to order items on line from other company and I always received it early. But this company is different my order is more than a month already and yet until now I have not yet received the item. Worse, I try to call their customer service but I can't get in touch with them and no way . I would rather advise those other customers to avoid dealing with this company .

I have never heard or ordered anything from this company and received charges two months in a row for $14.95 on my credit card. I've called my credit card company, they reversed the charges, and I filed a dispute. This is a scam company. Beware.

I would just like to know how I can get hold of these people, I have tried everything. I have emailed to numerous email addresses i thought were associated with them as they dont supply an email address only a postal address which is sooooo 19th century. I haven't received my order and it seems for them to reship I need to pay an extra $19.94. THat's rediculous and they are accredited with SURESHIP which is insurance on the goods you buy. I am worried that they may charge me for the next supply and I haven't even received my first! If anyone knows how to contact them PLEASE email me on devriesadele@gmail.com

Last night, to my surprise, I noticed two charges to my credit card: 1) BUY HEALTH QPS, for roughly 135 USD (but charged in Mexican pesos), and 2) HEALTHBUY [protected], for about 164 USD (also in pesos). I NEVER EVER did access a web page from this A...holes, nor did I knew about this company.
I have no idea how they got my credit card charged.

I called my bank customer care service and they suggested to block the card right away, which I did, and have a new one issued. It should arrive in about 2-3 weeks time.

The amount charged has been reimbursed already.

I can only comply to everyone else's suggestion: do not even waste time trying to clarify the problem with this SCAM COMPANY ... cancel your plastic and ask for a new one.
You'll spare yourself quite a bit of adrenaline and frustration.

Be well,
Francisco, from Monterrey Mexico

Have nothing to do with Alto White.

I applied to Alto White and was duly sent my free trial from Ultra Herbal . I do not wish to continue with the item but cannot get to cancel either buy phone, no number! or through internet as it seems that Alto White, Ultra Herbal and Health Buy are all connected in this scam. Please help me to contact someone as I am a pensioner and cannot afford for money to taken out off my account. Does anyone know who I can contact.

Jackie Hubbard Shropshire, England

The same thing happened to me. I never gave them permission to order a product called acnezine.com. I just wanted to compare its shipping costs with another site, so I cancelled my page after I put in my credit info. They wrote to me trying to encourage me to complete my order but I ignored the email. To my surprise, the next day I realised that they did infact take money from my credit card and supposedly shipped the products to me. When I complained, the customer service rep argued with me and in summary told me that I did give permission, when I didn't and the email was a mistake on their part. Ultimately she told me to send it back for a refund. Why should I have to pay to ship something that I did not want in the first place. I thought it was a mistake that they did not want to acknowledge but now from reading all these other complaints I realise that these people are scam artists. And such a pity because Acnezine does work.

I think alot of those stupid websites are big scams!

This fraudulent company is only interested in your money. Don't ever order from this website. Their 'Customer Service' doesn't exist. You can't call or email them. I've emailed them 4 times. No one ever replied. You can only place orders. Good luck trying to get a refund. FRAUD! SCAM!

i would also like to file complaint against them, i order 6 months pack, they didnot mail me any confirmation of the shipping and tracking number, when i called them up, the female was very rude n said they dont have tracking number and dont know whether the product has been shipped, finally i didnot receive the products
so i'm planning to lodge a complaint against them

ordered a free trial as well 6.95, never got on email confirmation so I thought the order didn't go through, but sure enough on my credit card was 6.95, never got anything, couldn't find a number to call, so I went online and canceled everything and reported it to my card company. I got email confirmation that I would not be charged again, and guess what I was(imagine that) I looked at their list of pre made emails and nothing fit my problem, so I called my bank and disputed it they actually had a number for them and called them with me on the phone, they said they had a problem with shipping orders and couldn't say that I received anything, but would refund me full in 3-5 business days.

I have a number for them if anyone needs it

[protected] extension 314

I ordered a months supply of Thyromine - over $200 taken out of cc a/c, however, it has not arrived. I cannot contact Healthbuy in any way. I am very disappointed and don't know what to do. I live in Australia.

Received the same bogus shipment after the webpage closed out. Received merchandise, seal was broken open, only 58 capsule (instead of 60) in bottle. If I do not receive proper credit, it will force me to file a complaint with my credit card company and with the department of weights and measures.

I orderd 6 bottles of their product at $119.95. A mistake may have occurred at the ordering stage, but I received and was invoiced for 2 parcels of 6 bottles each. There is no E mail to address any complaint or review. I can only return one of the packs provided I pay the cost of the return, so I am significantly out of pocket for a mistake that I may not have made. Based upon this experience I will not order product from this company again.

I ordered the brest success pills and I took then for almost 3months all it did was make me loose 20lbs, , now I weigh 100 lbs... im very unenhealthy so unhealthy my doc hospitalized me and wont let me out until I gain my wait back... I want to know why you dont have a number so I can talk to your company that sold me breast success pills. My father is a lawyer I have enough evidence to file a lawsuit on this company. Please provode me the corporate number before I file agaist your company. I haven't weighed this much in freshman high school.. I have a son. I wont file if you just give me my refund. If you dont email me in two days the. Corporate number... im filing a lawsuit. Please email me at mandacgriffin@gmail.com. please and thank you..
-Amanda

I can recommend a reputable pharmacy www.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h

SAME THING HAPPEN TO ME! I dont know how but they did it to me too I saw shipping fees and clicked out of the order and they charged me anyway! I called them at their [protected] which says its in Burbank CA but its really in CANADA after getting a phone bill for the call it was so mean mean mean beware

I would like to cancel any future shipments of the Bowtrol colon cleanser as I simply can't afford to have the money taken from my checking account each month.

I am upset that there is no phone number for me to call and excecute this action. I would like someone from the company to call me as soon as possible, if not I am going to go to the better business bureau with this complaint and I will also take legal action if necessary I have already spoken to an attorney about this matter.

I need to hear from the Healthbuy customer service representatives very soon.

Gregory Malone

What makes me angry about the healthbuy website is that there is no phone number to call to cancel any order or future orders that may be billed to credit cards or checking accounts. If there is any way I can get a phone number to customer service I would sure apprecitate it to talk to a representative instead of filling out forms on a website. Please help me if you can I will send or leave my e-mail address and my phone number if this company would contact me I would appreciate it very much.

My e-mail is: maloneg91@yahoo.com

Gregory Malone
306 Jefferson St
Richland, MS 39218
Cell phone: [protected]

Please continue to post-every information is useful
thanks

I completely agree with what has been said and have been scammed by Heathbuy myself. I initially saw a customer review which said they had done a free trial for teeth whitening with this company and the way to get the best results was to use two teeth whitening products at the same time, one called ALTA WHITE and the other called IDOL WHITE. The reviewer said that she only paid for shipping and handling costs. I did the same thing and intially was charged the shipping and handling which amounted to about 12 Euros. The Idol white product arrived ok but the other product (which should have been Alta White) was something else instead called Teeth Whiten Tips! Then at the end of the month I got a shock, they also took 80 Euros per product from my account, thus a total of 160 Euros without my authorisation! THIS IS AN OUT AND OUT SCAM. I managed to contact the company in the end, which was very difficult because they only open Pacific Standard Time and not Greenwich Mean Time. (I am in Europe as you will have probably already guessed). I told them I did not appreciate the way they did business and I wanted a full refund. They told me this was not possible and offered me a refund of half the charges on each product. They said it would take about 3 days to process back to my account. Six days later I still have not received any such refund. I've since been anxiously reading further reviews on this company and have learned in some cases they take further unauthorised amounts. I have therefore cancelled my card like quick! and have contacted my bank. As I used a VISA debit card I may have some protection, apparently you can do something up to 180 days after any transaction if you are unhappy. I am reporting the company to the police here in Spain. I am also going to report them to Trading Standards in the UK (Because I received my package from the UK office. I am then going to tell my bank to pursue this for me. If anyone else has had this happen to them YOU MUST complain. These people are con merchants and need to be stopped.

I never ordered anything from them and now there are 5 charges from my DEBIT account all related to pills. One of them is from Healthbuy.com. The others are listed as Nutralogy, Slimquick, Vianda and AlliedW.com. Presumably they are all related, though I do not know how they got my information, as I have never ordered from any such places. I had to cancel my debit accounts and file information with the bank. Any guesses as to how they got my bank account information? Anyone else experience this having never ordered from such places?

Stay away, they sell your info and then put small added charges to your bill and call it insurance.

I had orderd from this company as well. It was a trial for me to see if the product really did work. It has not done anything it said it would bu have me on the toilet for days! (sorry so graphic) This company has charged my account for $99.95 for somethng they were not authorized to do. I have tried calling them and nver any response. I now have to go fight with my bank and try to clear this up and have them refund my money back to me in addition get a new card now because this company has my card number and may perhaps try and charge me again.

I am a sinlge mother with 2 children and can not afford company's to take advantage and steal my money from me. PLEASE PLEASE do not order from this company! they are rip offs and thieves!

anybody willing to lodge a complaint against healthbuy.com

I wish I would have looked up this information before I made a stupid order!

I purchesed 1 bottal of wartrol and I was told the price was approx $25.00 which included shipping and handling. After I placed my order I was told that I could buy a lifetime supple at the price of $25.oo and all I had to do was pay for shipping and handling. My order number was #1635983. I didn't pay any attention to the invoice at the time, but I was thinking about ordering another bottle, and when I looked at the invoice and it says I paid $49. 95 for 1 bottle, and that I would be billed another $49.95 for another bottle. It also says my credit card would be $99.89, plus $6.95 for shipping and handling. This is not what I agreed to and I want my lifetime free supply canceled if you can not get this right. Please do not charge my credit card any more money. Thank you for your assistance, please let me know by email at hold1949@att.net. If you find that I am right I might order another free bottle, please don't send another order until I have had a chance to look at your decision. Thanks again Michael R. Holden

I have had lots of problems here, after threating them that I would go to the commerce commision and put them on our NZ programme Fair Go I finally got a responce back stating the terms and conditions and a phone number to cancel. A toll free number [protected] and if it's an international call that requires a toll then try Skype if you have it, will go through without charge. The health buy operater there would put in an email requesting cancellation and the refund.

It has taken me a week to sort this out and try to cancel with healthbuy, after trying within the 14 day trial period, by that time it's to late after following their link to cancel and comming across the option to cancel the 14 day trial ... in brackets stating this option is not available, when it should have been.

Hi,
how is your case - did you find any solution?
Keep posting here, every information is useful-Thank you.

I just hung up my phone after 'talking" for over 1 hour to an agent named VICTORIA . I had a pop up after making legitimate purchases that stated I was entitled to a free gift of a quit smoking product for $4, 99 for shipping and handling Approximately 1 week later I received the product I have not opened it I then received an email that $149 was billed to my credit card for MEMBERSHIP fees I did not sign any contract or authorize this to my credit card I then called Customer Service it took over 45 minutes for her to give me a website "THERE ARE MANY DIFFERENT SITES" was her repeated answer She offered to do me a favor and refund 1/2 of my membership fee to CANCEL a membership I never ordered I repeatedly asked what I would get for my $75 and was told the CANCELLATION was what I was getting. I was placed on hold multiple times without her informing me of this I then told her "I will not hang up until this is removed from my CC. This did not stop her from putting me on hold I was told there was NO MANAGER to talk to Victoria would not give me the name of the company she worked for Just "CUSTOMER SERVICE" After telling her I had a witness to the conversation and over an hour of insistence on my part I was told the full $149 would be removed from my CC I am in hopes that this will actually happen but plan to call my CC and stop any payment. If this happens to you DO NOT HANG UP Keep insisting I also told her I would invest money for an attorney and I would write to the BB I am still not sure I have been successful But PLEASE do not accept any FREE TRIAL offer from this company This is a huge SCAM I would not receive anything for the $149 but a MEMBERSHIP which she would not give me a site to go to to clarify what that would entitle me to These customer service agents are trained well They just continue to repeat themselves and offer no actual information I offered to return the product and pay the shipping myself Was informed "this would not matter"
Now I will wait If you have a dispute do not hang up, keep insisting that there was no authorization to use your CC and have a witness
I will post later if CS agent Victoria keeps her word This was very stressful I have always known "Nothing is free" but thought this was a promotional gimmick so you would be a return consumer I also thought it was connected to my other purchases BE WARE of anything from this company!

I agree with you, I wouldn't say we are people who are stupid, its just that we are not used to being ripped of by others. We buy things thinking that we are getting a good deal for our money, this company Health Buy has apparently been doing this for many years, they have been legally challenged, but they win because they say its in the term and conditions in the small print, they make it hard for people to contact them because if they have 100 complaint at $100, doesn't have to be long before its a tidy sum of money they have got for nothing.

I got caught by this too. I ordered a free trial of pills and got charged $13.90 for shipping to the UK. I then got another charge of $99.95 for the lifetime supply which I wasn't aware I had ordered. I can't get my money back because they say I didn't cancel within 14 days but this bit is hidden on the page where you put your credit card details in and by that time you are not reading any other information because you think you're read it all. It's a very clever scam and yes I beleive fraudulent but they are getting away with it, just my stupidity for not reading every word on every page but who does. Perhaps there are some out there who do. There is nothing that I can see in their terms and conditions though they keep saying it's in there. I've had to put it down to a learning experience. Goodness knows what can be done about these companies who scam you out of your money but I suppose the watch word here is READ EVERYTHING. I know this is what I should have done and have learnt from it but I have been in email contact with them but can't get anywhere. I spoke to my credit card company and they can't help either since it does state that I have entered into a lifetime subscription for this one off payment of $99.95. Needless to say I shall not be purchasing anything from them anymore and will let all my friends, and family know about this scam and hopefully everyone will get to hear about it sooner or later.

What about a class action suit? I had the same thing happen to me! I'm sure there are many more! I am working with my credit company to remove the charges.

They sell crap. Do not bother buying what they are selling. It is a complete rip-off.

I tried canceling the product an hour after purchasing and couldn't because they said it had already been shipped. LIE. They then put the cancellation in and said I had 15 days to return it . LIE. I recieved a shippimg confirmation 3 days later and the product 10 days after that.

They never tell you what the dosage is. When you get the product, their 6 month supply is really only 2 1/2 months supply. There is no phone number to call and no email to respond to. I tried an email on one of the websites for the product Thyromine and is was returned as a mailer demon.

I did that free trial offer of the teeth whitner and got screwed. The site said easy 24/7 customer service, but you can only do what they want you to do. The options you want are not there. I tried to cancel and order and could not, then when the order number appeared it was too late to cancel and it will cost me $10 to restock the item. I went back to track the order and of course there is a five day waiting period before you can track the order. I called the number on my credit card and got put on hold for 35 min. and never got to talk to anyone. I hung up and tried the call again and I got, it is after normal business hours and could not get anyone. I'm trying again today to reach someone, anyone. I wil.l let everyone know my results later

I ordered a free trial as well 6.95, never got on email confirmation so I thought the order didn't go through, but sure enough on my credit card was 6.95, never got anything, couldn't find a number to call, so I went online and canceled everything and reported it to my card company. I got email confirmation that I would not be charged again, and guess what I was(imagine that) I looked at their list of pre made emails and nothing fit my problem, so I called my bank and disputed it they actually had a number for them and called them with me on the phone, they said they had a problem with shipping orders and couldn't say that I received anything, but would refund me full in 3-5 business days.

I have a number for them if anyone needs it

[protected] extension 314

I ordred the free trial which cost $9.95 but, I also
see a charge on my card for $79.90! Didn't order anything but, the free trial. Sounds like a fraudulent business to me!

Hi, did you pay with CC-
please continue to post here-every information is useful.
thank you.

Horrible customer service. It is impossible to get a response from them. I received the product two weeks after I ordered it - too late for what I needed it for. I paid extra "rush" delivery of $6.95 and it was sent standard USPS delivery. I sent three inquiries because I thought it was lost. I finally got a response after I received the product. Now I want to retun it to get my money back and I want my extra rush shipping charge refunded, but you need a "return number" to do that. I requested one on Monday, no response.
I think I also saw that they do refunds by check and deduct $5. It'll be a miracle if I ever get my money back. What a joke of a company!

i would like to cancel future shipments of a product i received from your company. my original order # is 8327722 and the sku # is UH023 with first shipment shipped out on 01/10/2017. please ensure that any future shipments are sent out . thank you

don funk
donaldfunjr@gmail.com

I ordered vtight gel and they charged my account twice for the same product but different amounts. I want to cancel my order and receive a refund or I WILL report your company at all banks as fraudulent

In September 2017 I ordered Zeta Clear for the NZ $ amount of 218.70, Which I received in due course.
Then in October November and December 2017 and January and February 2018, this company has made unauthorised credit charges on credit card for 20 US $ each Month.
I would be thank full if this money would be returned forthwith!

On July 5, 2015 I watched a program backed by a reputable buisnesses, I decided to try the trial offer of Garcinia Cambogia Select and Green Tea Max for $4.95 each. The trial period was for 16 days. It was shipped on 7/06/15. Today my checking account wasn't correct, after looking into it, I discovered they not only took out $9.95, but took another $20 out on 7/9/15 TWICE! I called the company and was told they do not give refunds. That the 40$ was for membership. I didn't sign up for a membership! Hell, I still had a few more days to try the products! I asked to speak with a supervisor and was told they were busy with another customer, I said " I'll wait". She then told me it would be 1-3 HOURS.. After literally going off on this woman, who was foreign and threatened to call Better Buisness Bureau & my lawyer she said she would refund me $20.00, I said NO, I want my 40$ back.
After a little more conversation she hung up on me! I called again the same woman, who said her name was Anna & spoke with a foreign accent, answered the phone. Eventually she asked for my telephone number and said her supervisor would call me back, her name is supposed to be Rose Smith. I have not yet heard from her. DO NOT BUY NOTHING FROM HEALTHBUY OR HEALTHBUY.COM ! THEY WILL RIP YOU OFF, OR AT LEAST TRY! I've contacted my bank, & expect to hear from them tomorrow.

I RECEIVED TWO CHARGES ON MY CREDIT CARD FOR SOMETHING - I KNOW NOT WHAT. I HAVE NEVER DONE BUSINESS WITH THEM. I COULD NOT GET A CALL THROUGH TO THEM SO AM ASKING BANK TO LOOK INTO IT.

very worst still now i did not receive my product

35 day gone

Date: Sun, February 26th 2012

UN AUTHORISED CHARGE
PLS PROTECT PEOPLE...

I've cancelled my membership once alreand and got charged87.85 out o my checking account

I ordered 6 bottles of Garcinia Cambogia yesterday-Thurs. Feb. 20, 2004. The person I ordered the products for did not want the products. She had already ordered from another company. When I tried to cancel the order online yesterday, the same day that I ordered, I was unable to do that online and was told no cancellations allowed and I could not do that by phone or online. All I could do was submit a request for a refund. I was given a RMA refund # and told I only had 16 days to return the products. I don't want the products and when I tried to cancel, I was told there is a $6 handling charge for each bottle. This company is not trustworthy and they are operating under very false advertising. I am afraid now that they will use my credit card # to rip me off even more than they already have. DO NOT HAVE ANYTHING TO DO WITH THIS DISHONEST SCAM. THEY ARE NOT REPUTABLE AND ARE OPERATING IN A VERY COVERT MANNER. THERE IS NO CUSTOMER SERVICE AVAILABLE EXCEPT TO ORDER BY PHONE OR ONLINE. After that you are on your own and at their mercy. I am reporting them to the Better Business Bureau and to my Visa card company.

Hi,

I just visited this site and was checking an offer for Xtreme NO which was offering 2 month supply for only shiffing charge 24$ only.. I just checked entered my credit card detail to check whether they are gonna charge more or just 24.. at last I saw its 113$ so cancelled closed the page but.. they sent me mail stating that thanks for placing the order..

They do not have any option of cancelling the order:(

I will go to police for the same tomorrow, Please guide me

Regards,
Himansu Pathak
[protected]