Healthy Directions review: After more than 20 years, I won't be ordering from them again.

Don't bother with this company. I originally started ordering a product from them before they were called Healthy Directions, when it was just Susan Lark, M.D. I have never had a problem before. Don't bother asking to speak with a supervisor as it allegedly takes up to 48 hours for them to call you back, even though any customer service rep can communicate with them while you're waiting on hold. I initially called to add an additional bottle of a moisturizer to my subscription. I spoke with a customer service rep who gave me 50% off of one bottle for a total of $57.73, however, my credit card was charged $83.00. All they had to do was give me a credit for the difference. Instead, they kept insisting that I was complaining about the price increase for the product. When I called the first time regarding the issue, the customer service rep kept putting me on extended holds several times, and she just couldn't seem to understand what I was telling her. When I asked to speak to the supervisor, I was told I'd get a call back. She never mentioned that it would be up to 48 hours. So, I contacted them again the next day, and it was a repeat of the rep not getting what I was talking about. Again, I asked to speak to a supervisor, but instead, she came back on the line telling me she was sending an email to her supervisor who would be contacting me within 48 hours. Obviously, she was speaking to a supervisor who apparently couldn't be bothered speaking with me or calling me back sooner than 48 hours. Bottom line is that if a company can't get a supervisor on the phone for customer service when clearly the mistake was on their end, it's just not worth it. Of course, the customer service rep has to get it straight first, which was not the case twice. The result is that I will contact my credit card company to dispute the charge, contact the Better Business Bureau, review the company wherever possible online, and never, ever order from them again after more than 20 years. Clearly the company either has not hired enough competent supervisors and/or customer service reps, nor does it care to solve issues that they create for customers.