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HelpMeDownLoad.com

HelpMeDownLoad.com review: account debited. 91

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Author of the review
2:34 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I keep getting debited this amount $9.88 i do not know its origin. The site keeps changing its name. i do not want this amount debited from my account.

91 comments
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Sesi Mausia
NZ
Jul 25, 2016 5:43 am EDT

Fees have been showed up in my credit card that has been deducted in April followed by another fee deducted in May same date. I didn't understand what these fee for.

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Martina Hayes
IE
Jul 25, 2016 5:43 am EDT

Helpmedownload.com are taking money from my account every month to the value of $17.90 when I joined up for a 7 day trial period. I did not authorise this standing order. Please stop.
My email address is Tiahayess@yahoo.ie

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kayleigh faulkner124
worcester, GB
Jul 25, 2016 5:43 am EDT

i did not order helpmedownload.com this has been going on for few months, i would like to be refunded as i did not order this... thanks miss kayleigh faulkner

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samoreno
Artesia, US
Jul 25, 2016 5:43 am EDT

check all of your credit card/debit card accounts for charges by this company there are hundreds of complaints. I was just contacted yesterday by my fraud alert protection company. If you try and contact them yourself be careful they are asking for the 1st 6 digits and last 4 of your card that is being billed by the, do not give them information. Notify your bank and or card company, cancel the card.

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kevin bond
GB
Jul 25, 2016 5:43 am EDT

i thought i was buying anti-virus program for £9.99 cheked bank details and foun thay had gharged me £75

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Suzannah
AU
Jul 25, 2016 5:43 am EDT

This company is deducting money from my credit card and I have not authorised it, nor has anyone who has access to the card. I have tried to contact them but I cannot work out how to do it from Australia.

This is fraud and they should be reported to the authorities.

It is my understanding that they are based in Alberta, Canada

thank you

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Mrs PDFletcher
FR
Jul 25, 2016 5:43 am EDT

This company is taking money out of my bank account for no reason.They have not downloaded anything for me! Nor do I want them to.I just want this to stop please.

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keith landles
Edinburgh, GB
Jul 25, 2016 5:43 am EDT

A charge of £9.88 has been debited from my bank account via my debit card for the past few months. I have not authorised this charge and have no recollection of providing debit card details to this website

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nick_70
Melbourne, AU
Jul 25, 2016 5:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hello there
on the 9th december last year i have bought something from helpmedownload.com for aust $ 83.25
that was supposed to be one transaction
i have used my visa card
since then they have been charging my visa card every month $ 9.97
this is fraudulant!
what can be done about it
they have deducted about $ 50.00
i want my money back
please

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lidl9
US
Jul 25, 2016 5:43 am EDT

I have had money fraudulently taken from my bank account by direct debit and by card payment the latest being today by a company in America called [www.helpmedownload.com] (link: http://www.helpmedownload.com). Now I had never even heard of them til the money was taken off my account. Apparently they are a company puporting to be selling an anti virus software.

Now I am with Sky Broadband, which automatically screens any incomming internet services wwith firewall anti virus, plus I have firewall norton anti virus and anoher anti virus security device on my p.c. I have no need for this junk from helpmedownlosd.com.

So I never purchased it, how they got my details is beyond me they cerainly never got them from me, I was so incensed I contacted my local Police Fraud Squad, who found what I was telling them unbelievable, it was true though.

I tried to find out who this company was, lo and behold they are American, I tried telephoning them, waste of time I have e-mailed them even today demanding a full refund no reply

I have threatened to expose them to the world market, threatened to sue them made libelous claims to try and get them to respond by attempting to sue me nothing not a blimp,

I was on a website earlier and you should see the list of complaints against this company mainly fraud and theft, so I am not alone.

This company has to be stopped and put out of business, the whole e- information structure should be warned against dealing with this company, they have to be prosecuted for their fraud and theft somehow

As for me I would like my money back I never ever signed up for anything from them yhey will claim I did I never I assure you and I am not alone in this.

So please help spread the word to stay well clear of this lot, remember you do not have to have any dealings with them for them to nab money out yoiur bank account.

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help_me_download
PH
Jul 25, 2016 5:44 am EDT

Hi lidl9,

I am a customer service representative from HelpMeDownload.Com. I really do apologize for the inconvenience. We are having problem with our email service. We can definitely assist you with your request for cancellation. Please contact us so we can assist you in putting your money back to your account.

Thank you for your time,
Support@Helpmedownload.com
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

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