Hilton Grand Vacations Club review: Benefit update at the las vegas elara property

In 2016 I was approached by Diamond to Join the Club Combination Program which would allow me to trade additional Diamond Points for access to Marriott properties I have. Very simple program; I acquire a week at one of my Marriott properties and trade to Diamond for points!

When the Hilton acquisition finalized we joined the HGVMax program and were told that the Club Combination program was discontinued. We have attended several benefit updates since then and the Club Combination program continued to be discontinued and does not appear in any of the HGV Max benefits.

When visiting Las Vegas in November at the Polo Towers we were asked to attend a benefit update at the Alara. On November 2,2023 we attended this update at the Hilton Grand Vacation Alara in Las Vegas where instead of an update a sales rep informed us that beginning in 2024 we would be charged an additional ~$2,000 in maintenance fees for an additional 12,000 points that would be put in our account in lieu of the Club Combination access. Additionally we were advised if we changed our ownership over to the Trust, we could save maintenance costs below current levels. As you can see, this is nothing like the Diamond Club Combination Program, nor does it appear in any current documentation we can find

We politely advised we did not believe the this was a valid program and told the salesperson and the manager on duty and further advised we would pursue with the Club team

We believe this was an attempt by the HGV sales team to sell a program that no longer exists and further that if it did exist it is not the program we signed a contract for or even makes any sense

The original point program was a trade with a reservation on our side and points on the Diamond side

The program as described HGV team would be our account automatically getting 12,000 points with an additional cost of over $2,000 in maintenance fees.

We would like to reach out to Club management for a discussion as we believe this was a dishonest attempt by the salesperson to make a sale and the sales manager to avoid the dishonesty and send us down this path.