CB Travel and Vacations Hilton Grand Vacations Club VIP Package

Hilton Grand Vacations Club review: VIP Package

Paradise2261! of Sydney, AU

Sep 21, 2023 3:53 am EDT

Verified customer

Featured review

Description of complaint:

We were sold a VIP package. The counselor said we could use it for the Grand Islander. We asked if there was any restrictions regarding booking and availabilities. As we are outside America we said phone booking might be hard due to time zone and was told email.

Went to book GI forJune 2024 and checked through our club account that there was available rooms which there was. Couldn't email to do booking. Sent two emails to customer service . No response. Had to phone them during the night our time to find out I couldn't book for the dates I wanted. The VIP area only has so many allotments for each hotel and there were none available for the dates I required. As I was committed to these dates there was one allotted vacancy at a hotel We do not want to stay at. The person who sold this to us lied, it was sold fraudently. At no time were we advised of booking restrictions. Your written rules for reservations is also a deceit. I will be taking this further and will not be be upgrading or spending any money with HGVC again.

Desired outcome: To be rid of HGVC

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Hilton Grand Vacations Club - total scam 60

Resolved

Hilton Grand Vacations Club - Stay away 31

Hilton Grand Vacations Club - Blatant lying by sales staff 2

Hilton Grand Vacations Club - Scam 3

Hilton Grand Vacations Club - Buyer beware

Hilton Grand Vacations Club - Timeshare scam 2

Hilton Grand Vacations Club - Need someone to contact me in a timely manner to book a vacation package 1

Hilton Grand Vacations Club - Timeshare diamond/hilton grand vacation club 1

Hilton Grand Vacations Club - annual owners fees

Hilton Grand Vacations Club - Hilton Grand Vacations

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+1 (407) 722-3162
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+1 (800) 230-7068

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Hilton Grand Vacations Club address

6355 MetroWest Blvd, Suite 180, Orlando, Florida, 32835, United States

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Oct 30, 2024