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2.7 10 Reviews 49 Complaints
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Hilton Hotels & Resorts Complaints 49

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3:32 pm EDT
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Hilton Hotels & Resorts Hilton enables terrorism & jihad on US Soil

http://www.foxnews.com/story/0, 2933, 533525, 00.html

http://www.khilafahconference2009.com/

The Hilton Hotel chain will be allowing the Khilafah conference be conducted in Oak Lawn, IL on July 19...two days from now. I am emploring true American Patriots to NOT SUPPORT THE HILTON BRANDS! Boycot those who provide aid or comfort to the enemy. These brands include Hilton, Conrad, DoubleTree, Embassy, Hampton, Hilton Garden, Hilton Grand Vacations, Home2Suites, Homewood Suites, and Waldord Astoria. To allow a conference to proceed that promotes terrorism, jihad, and the failure of our country is unforgiveable. The executive team should fire those involved with booking this conference.

Hilton claims that as long as it is legal and does not interfere with the safety and security of other guests, they are welcome. Nonsense. I would think this conference would present opportunities for violence, and I would certainly not want to stay there while the conference was underway. Not that I would support the action, but what would stop some nut from taking action during the conference? I think Hilton used excuses and greed to make their decision to book this conference. Even an Islamic school in Chicago wouldn't host the conference!

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11:15 am EDT
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I searched for a hotel in Beijing and found a cheap Hilton deal at easyclicktravel.com.But, remembering the Best Rate Guarantee as advertised by Hilton, I booked at a more expensive rate at Hilton.com and then claim the Guarantee. Now here is what they wrote back to me: --------- Thank you for taking the time to submit a claim form regarding Our Best...

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7:57 pm EDT
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Recently cancelled out of Hampton Inn Properties for using their 100% Guarantee if I am not satisfied with: Friendly Service, Clean Rooms, Comfortable Surrounding; well, Hampton Inn GMs with guest assistance decided I was using the 100% "in excess". I have pictures of the unclean rooms, but looks like Hilton employees don't have to "Be Hospitable'' or have integrity as their policies state they should have. What a shame?

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5:19 am EST
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Hilton Hotels & Resorts is this e-mail is fraud or right

Milton Street,

Nottingham,

NG1 3PZ, United Kingdom

We have received your Message Regarding the Job you requested. So we have considered hiring you for your services (...F & B WORKER...).

TERMS AND CONDITIONS OF SERVICE

(1) For Your Flight Ticket will be taken care of by Hilton Hotel, your visa and other of your traveling documents, but you will be the one to pay for your work permit. This will enable work here in England; without this you can not work in England.

(2) This Hotel does not want encourage anybody with criminal record.

(3) You working service for this Hilton Hotel attract £120 weekly allowance money.

(4) Causing a disruptive influence in the hotel. Is not allowed.

(5) Obedience is our priority.

(6) Punctuality is encouraged.

(7) You are to be paid (...(GREAT BRITAIN POUNDS)...) Monthly

So if you agree with these terms and conditions of services

Please let us know so that we can have our lawyer issue you contract/invitation letter and also all the necessary details on how to obtain your traveling papers. You can call us anytime you wish to take the interview. You can get his(employment manager)number below.

Employment Manager + [protected]

respected reader, plz tellme is this email is fraud [protected]@gmail.com

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Sigfred
PH
Jul 01, 2010 4:03 am EDT

I applied with HILTON HOTEL through Derek O'Neil and Barr Ian. I paid 2 times with the amount they told me to send through western Union.
It was my dream to be in UK to work as a professional. But now I am traumatized about what happened, I loose my hard earned money because of them. I am still recovering from the loss.
But I want justice from what they did to me and my family. I still want to go UK, maybe this time i will be more careful when it comes with money matters.
I still want to see them face to face and let them be responsible for the things they did not only to me but to all the people they fooled.

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Rencie
PH
Mar 20, 2010 8:55 pm EDT

This is FRAUD guyz do not transaction with them I contacted HILTON HOTEL Customer Support. Please see email below

************************************************************************************
Dear Mr. Victim,

Thank you for your e-mail to Hilton HHonors customer support!

None of the below persons are authorized to offer any positions within Hilton Worldwide. Please do not process a payment to their accounts as the offer letter is fraudulent.

Kind regards,

Lee Scott,

Hilton Reservations & Customer Care

www.hilton.com

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Douglas Cameron
Glasgow, GB
Mar 20, 2010 8:29 am EDT

This is fraud. Ignore e mails such as this. I am a Hotel Secuirty Consultant.

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elmo24
SG
Mar 20, 2010 7:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PLEASE I NEED A ANSWER AS SOON AS POSSIBLE.thank you

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elmo24
SG
Mar 20, 2010 7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i received a same acknowledgement letter from them and i just signed the contract and i fill up also the working visa and working permit and now my visa and permit is already approved so im so confused if is this FRAUD OR IT IS A REAL?.thank you

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rache1b
PH
Mar 17, 2010 9:52 pm EDT

Employment Manager + [protected]

i've searched this issue on fraud worldwatchers numbers which starts with +44 70 are fraud numbers. they are legal numbers to the UK but when you call it is forwarded to a persons cellphone. I am too a victim of this, so definitely this is a fraud, I almost signed the contract but I was skeptical about it . so looked it on the net.

pls beware! thank you. i hope this people doing this will kill their conscience.

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rache1b
PH
Mar 17, 2010 9:51 pm EDT

Employment Manager + [protected]

i've searched this issue on fraud worldwatchers numbers which starts with +44 70 are fraud numbers. they are legal numbers to the UK but when you call it is forwarded to a persons cellphone. I am too a victim of this, so definitely this is a fraud, I almost signed the contract but I was skeptical about it . so looked it on the net.

pls beware! thank you. i hope this people doing this will kill their conscience.

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dianneh
PH
Mar 16, 2010 8:31 am EDT

hi i got the same email from hilton is this a fraud

Visit the Hilton homepage

DATE 15/3/2010

HILTON HOTEL NOTTINGHAM

Mrs. Duncan Jane.

38 Milton Street City Centre,

Nottingham, NG13PZ, UK.

+[protected].

Dear Mr. /Mrs.

I am pleased to confirm an offer of a 2 years Contract employment as a BANQUET COORDINATOR in BANQUET DEPARTMENT. Your starting salary will be £1, 500 per month. You will be working 40 hours per week (8 hours per day). You will be paid on 28th every month.

As with all regular staff your employment with the Hilton Hotel Nottingham is considered probationary for the first six months.

Prior to beginning work, please contact our Human Resources Department at +[protected] to schedule an Interview or Mr. Derek O’Neil (derek.oneilfinish@gawab.com) +[protected]. The purpose of this Interview/Screening is to identify any job safety issues. The assessment will not affect your job offer.

TERMS AND CONDITION OF SERVICES

(1) No Employee with criminal records is allowed

(2) Obedience is our priority

(3) We encourage punctuality

(4) Customer comfort is our pride

Expenses on travelling proceedings

This Hotel (Hilton Hotel Nottingham) will be contacting the UK Embassy on the processing of your Visa, Work Permit, DER Application Form/Approval and Foreign Affairs Cert. This Hotel will be paying for all this documents, except the Work Permit Registration. Note that Barr. Ian H. Jones will fill you in on the Work Permit Registration (Please contact him info@newwalkchamber.org).

Additional Entitlement

(a) Health Insurance

(b) Car Maintenance

(c) Fire Insurance

(d) Accommodation and Feeding for 3 months

(e) Addition £120 Weekly Allowance

(f) 2 Months Paid Vacation (Two vacation in a year)

(g) Paid Vacation Ticket (To & Fro)

On your first day of employment, you will be attending our employee orientation program, Hilton Hotel Nottingham (Human Resources Department). This program is located at the Human Resources Manager’s Office. (Time will be arranged). This program will orient you to know about our mission, vision and values.

For benefits eligible staffs add the following:

You will complete paperwork for employment and receive an orientation to your benefits. Please contact our Lawyer Barr. Ian H. Jones (info@newwalkchamber.org). He will issue you a (Hilton Hotel Confirmation Letter) and a (Contract Letter Between you and Hilton Hotel Nottingham).

Should you have any questions, please feel free to call me at +[protected]

Welcome to the Hilton Hotel Nottingham!

Sincerely,

Duncan Jane.

Human Resource Manager.

Visit the Hilton homepage

plsss i need to know if this is a scam?

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_FAB_
PH
Mar 09, 2010 11:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

So is this really a SCAM/Fraud? I am applyiing for Technical Support Representative. I also received this kind of email. They offering me a 1, 600 pounds per month. Actually I found that the Email address was Spelled wrong instead of Nottingham it is spelled as Nottinhgam. I'm just a simple person who is looking for a job to support my Family I LOVE my Family so I hope this is not a Fraud/Scam. How can I check the Name of this person if they really true & the email

_FAB_

HILTON HOTEL NOTTINGHAM CONFIRMATION LETTER (ACKNOWLEDGEMENT)
Wednesday, March 3, 2010 12:25 AM From: "Hilton Hotel" View contact details
To: "

DATE 2/3/2010
HILTON HOTEL NOTTINGHAM
Mrs. Duncan Jane.
38 Milton Street City Centre,
Nottingham, NG13PZ, UK.
+[protected].
Dear Mr. /Mrs.
I am pleased to confirm an offer of a 2 years Contract employment as a TECHNICAL SUPPORT REPRESENTATIVE in IT DEPARTMENT. Your starting salary will be £1, 600 per month. You will be working 40 hours per week (8 hours per day). You will be paid on 28th every month.
As with all regular staff your employment with the Hilton Hotel Nottingham is considered probationary for the first six months.
Prior to beginning work, please contact our Human Resources Department at +[protected] to schedule an Interview or Mr. Derek O’Neil ( ) +[protected]. The purpose of this Interview/Screening is to identify any job safety issues. The assessment will not affect your job offer.
TERMS AND CONDITION OF SERVICES
(1) No Employee with criminal records is allowed
(2) Obedience is our priority
(3) We encourage punctuality
(4) Customer comfort is our pride
Expenses on travelling proceedings
This Hotel (Hilton Hotel Nottingham) will be contacting the UK Embassy on the processing of your Visa, Work Permit, DER Application Form/Approval and Foreign Affairs Cert. This Hotel will be paying for all this documents, except the Work Permit Registration. Note that Barr. Ian H. Jones will fill you in on the Work Permit Registration (Please contact him info@newwalkchamber.org).
Additional Entitlement(a) Health Insurance (b) Car Maintenance (c) Fire Insurance (d) Accommodation and Feeding for 3 months (e) Addition £120 Weekly Allowance (f) 2 Months Paid Vacation (Two vacation in a year) (g) Paid Vacation Ticket (To & Fro)
On your first day of employment, you will be attending our employee orientation program, Hilton Hotel Nottingham (Human Resources Department). This program is located at the Human Resources Manager’s Office. (Time will be arranged). This program will orient you to know about our mission, vision and values.
For benefits eligible staffs add the following:
You will complete paperwork for employment and receive an orientation to your benefits. Please contact our Lawyer Barr. Ian H. Jones (info@newwalkchamber.org). He will issue you a (Hilton Hotel Confirmation Letter) and a (Contract Letter Between you and Hilton Hotel Nottingham).
Should you have any questions, please feel free to call me at +[protected]
Welcome to the Hilton Hotel Nottingham!
Sincerely,
Duncan Jane.
Human Resource Manager.

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manny123
AE
Sep 15, 2009 4:26 am EDT

if you know this man, name is mr.pascal tell [protected]. ppls call to that man if he is connected to your company .im a job seeker i need job not like that . yhanks sir for all concern .manny

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1:42 pm EDT
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Hilton Hotels & Resorts No call back

As a pilot, I spend a lot of nights in hotels. Indeed, since 1995 I've spent literally thousands of nights in hotel rooms. This stay rates in the top two in terms of negative experiences.

The hotel was hosting a party in its ballroom. Of course, the modern architecture of the hotel means that the ballroom is open to the fourth floor, and the music was clearly audible (especially the bass line) throughout those parts of the building that I explored. Add to that the constant slamming of doors (including the fire doors that were closed in an attempt to reduce noise) and it was impossible for me to get any sleep until the party ended.

At about midnight (with the party still going strong) I went down to the front desk to find out what was going on. The person was very apologetic, but said there was nothing he could do about the noise. He did tell me that the party was due to be over by 1 A.M., and he did offer me a smoking room on an upper floor. But, given that there was now less than an hour to go, and most of that hour would be spent moving rooms, I declined his offer.

At about 1:15 AM, with the music still going strong, I called the front desk to enquire. I was told (by a very rude individual) that the party was going to continue until 2 A.M. and that was that.

I subsequently called Hilton's corporate reservation number out of frustration. After I explained the situation, they suggested that I call the police. When I explained that the party was sanctioned by the hotel, they cancelled that recommendation and put me through to the front desk. I again spoke with the first gentleman (the nice one) who now said the part would end at 2 A.M. and that he would be happy to move me to a smoking room on the upper floor. Given that it was now almost 1:45 A.M. and that (as we spoke) the music seemed to stop, I again declined.

At about 5 A.M., I was awoken by sounds of the load out, but it wasn't that long and I was beyond rational discussion. As such, I did not call to complain.

The next morning, I met my crewmate for breakfast. He had spent the night on an upper floor. While he said he did not hear the music, he was kept up half the night with doors slamming and party goers talking and laughing loudly. In addition, at about 6 A.M., he was awoken by kids running around in the hallway, slamming doors.

Both during check-in and check-out, I noticed a large number of pilots. When we're on duty, a lot of us work 14-hours (or more), and are lucky to get ten hours to squeeze in dinner, laundry, sleep and breakfast (i.e. about six hours of sleep). It stands to reason that a hotel that caters to pilots (or anyone other than the party-goers) needs to think twice before authorizing that kind of a party.

Suffice to say, I'm working with dispatch to ensure that none of our flight crews ever have to stay there again.

Followup: I spoke with the customer care folks at HiltonHonors, and they assured me that the manager would call. Well, it's been a week and still no call.

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Baddrie Jones
London, CA
Jul 12, 2012 6:01 am EDT

I already sent an email to you and have not received a reply. The order number was [protected]. I was promised a reply within five days which was almost three weeks ago. Please respond to this email asap.

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evawei
CN
Mar 25, 2014 9:51 am EDT

www.noahpills.com for male enhancement pills wholesale price

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Attorney at Law
LaVergne, US
Mar 25, 2014 9:34 am EDT

The Doubletree Hotel - Downtown Chattanooga, TN. This is the WORST Doubletree I have ever stayed in. Half cleaned rooms, extremely rude staff, including the management. As one who travels for a living, I have had better service from a Motel 6. For what they charge, I would expect more. I stayed there March 21-23, 2014. The room was in my fiancé's name and since she works for the HGI in Smyrna, TN, she begged me not to give her name, even though we didn't use her discount, she was still worried about the ramifications of the complaint. The manager, Mr. Chapman I believe, should be ashamed at the way he handles problems. He is a child, that should not be classified as a leader in any environment.

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john wayne1000
main, GB
Sep 28, 2010 7:52 am EDT

we descided to stay at al ain hilton in uae, all what i can say that the service is soooooo bad and mangement are the worest room are nasty stuff are not profficenl at all all manger are staying drinking coffe no saffey at all we will never ever take our kids to this nasty hotel anymore and quiet honstly they should band this hotel

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agrivated
San Antonio, US
Aug 10, 2009 10:15 am EDT

My convention in Arlington, Tx was a mess because of the Hilton. None of the personel knew what they were doing except the maid and cocktail waitress. An employee hit my parked car and complained and yelled at me. The room next door had about 12 juvenilles and one adult coming in at midnight from Six Flags, need I say more about the noise. The staff was rude and ineffective, but the city police officer did take care of it once he knew the room number but the clerk chastised me for complaining. When we checked out, I requested the corporate information for contact, I was told they didn't have it. Discovered thier web sites do not give access for comments of any kind. I will not go back to any Hilton after reading these other comments and I will discourage others.

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Joyce Wooten
Mango, US
Jul 16, 2009 12:56 pm EDT

The Hiltons in America, at least Florida are run by Purto Ricans, and Mexicans. -Constant theft!

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iain davidson
Aberdeen, GB
Apr 07, 2009 6:15 am EDT

i had my wedding reception at the hilton treetops in aberdeen. it was the worst descision of our lives. The so called hilton group is the most dissorganised unprofessional group i have ever dealt with. Its been nearly ayear now and still waiting for an apology. My advice to anyone, after reading all the reports, is to stay away from anywhere that even mentions the hilton. Its like HILTON is annother word for.. i will let you fill in the blank

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george l wilson
st claire shores, US
Feb 12, 2009 10:48 pm EST

I've spent two nights in the Hilton downtown chicago, the last weekend in january 2009. This was one of the worst experience I've had in a hotel room. The room I was stay in Chicago, the heat was not working. I complained the first night, the maintanence personnel came ot fixt and so call themself fixtng it. It was still cold in the room. The second night it was cold, I contact customer service of hotel again the, maintenance personnel came to fix the heat, next morning it was cold again. I complained about the stay at the hotel. The only thing was offfered was a free breakfast. I also contact Corporate Office. There has been no contact to me. This one of worst stays I've had in top notch hotel.

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bryan j.
Aug 07, 2008 1:54 pm EDT

How was the shuttle pick-up? Did you complain about that too !

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In a hurry to check out of the Mission Bay Resort on 6-15-08, I left several items of clothing hanging in the closet of our room number 630. The next day, I realized I had forgot the clothes in the closet and immediately called the hotel. After more than 17 phone calls and a return trip back to the hotel (from Los Angles) specifically to pick up my item...

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9:24 am EDT

Hilton Hotels & Resorts Young US coast guardsman denied nights rest!

Recently my 18 year old son who is now an active duty member of the U.S. Coast Guard was traveling across the country enroute to his new duty station. Late one evening he stopped at a Hampton Inn in Illinois after a long day of driving. When he attempted to checking in, he was turned away by the manager for being too young to register for a room. He showed them his military ID and orders and explained that he was traveling to his new unit, but he was still shown the door and had to find another hotel.

I have been attempting for several weeks to get the Hilton Corp to answer why they would turn away a young military member, but all they do is thank me for bringing the matter to their attention but will not discuss it. I do not understand their rules where young americans can volunteer to serve their country and go into harm's way, but can't be trusted or allowed to get a night's sleep. He wasn't even asking for reduced rates, just a room.

I hope that everyone will consider during their travels not using any of the hotels in the Hilton line;

Hilton

Conrad

Doubletree

Embassy Suites

Hampton Inn

Hilton Garden Inn

Homewood Suites

Until such a time as they change their anti-military guests policies we should all boycott their hotels. After all there are enough other worthy hotels out there to choose from. If you have any questions on this please feel free to contact me.

CMC Bruce Bradley

bruce.bradley AT uscg.mil

[protected].

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wolfgang239
US
Apr 13, 2010 4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Every Hotel in every state has to follow the state guidelines for entering into contracts, and some states say you can be 18 some say older. Just because this hotel said no they would not rent does not make them all bad.

I personally agree that all service personnel should be treated well, as they are putting their life on the line all the time and i thank them every chance i get.

It also could be that the front desk person just flat did not want to do the paperwork to rent a room ( Ive seen this personally).

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Tracey
Apr 21, 2008 10:39 am EDT

Just an FYI, the company itself has nothing against service personnel. My guess is that their check in age is 21. Some hotels are 18 some are 21. It doesn't matter who you are if you don't meet the age requirement they won't rent a room to you. Hotel policy. If you go online on the Hlton family website there is a link and you can e-mail customer service and let them know your opinion. As a former Hilton employee trust me they take those things very seriously and have been known to change a policy or two from guests contacting them. Please thank your son for doing what he is doing.

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5:48 pm EST

Hilton Hotels & Resorts Terrible experience!

I recently had a pleasant stay at one of Hilton's properties in Lake Havasu City, AZ. Due to that positive experience, I sought out Hilton on Feb 28 and booked a room in Portland for a conference in March.

On Feb 29, exactly ONE day later, I get a call from Hilton. I expected a "thank you" or similar. Instead, I get a FREAKING telemarketing call from them... and on my CELL PHONE!

(Call origin: [protected] at 6:09 PM AZ Time).

I chose Hilton because I thought they were a prestigious company. But now I know better. In fact, a friend who travels frequently told me that they've telemarketed him for "life insurance," if you can believe it!

Never again.

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12:00 am EST
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Hilton Hotels & Resorts Customer harassment

I stayed at the Hilton garden inn in October 06 and someone called posing as my husband. they gave him information about me and my stay. the problem is: I AM NOT MARRIED. I called the hotel and complained. They have been very rude about this situation. I am furious. They asked me not to call the hotel nor can I stay there. Please tell everyone to be careful when they stay at the Hilton. I have tried and tried to explain to them what they have done and they stated that my case was closed. I am in the process of contacting a lawyer so that I can get this guy for harassment. I need dates that this person called and what he stated. They stated my case was closed.

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karica4
Costa Mesa, US
Mar 17, 2009 9:31 pm EDT

How did you know that someone called and posed as your husband if you did not know who the person was?

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About Hilton Hotels & Resorts

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Hilton Hotels & Resorts offers a range of hospitality services, including comfortable lodging, dining options, and event spaces. Guests can book stays for leisure or business, with amenities like fitness centers and pools at many locations. Hilton also provides a loyalty program for frequent travelers.
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Overview of Hilton Hotels & Resorts complaint handling

Hilton Hotels & Resorts reviews first appeared on Complaints Board on Jan 19, 2007. The latest review Mixed Experiences at Hilton Garden Inn was posted on Mar 31, 2024. The latest complaint Advance Purchase Reservation was resolved on Nov 25, 2014. Hilton Hotels & Resorts has an average consumer rating of 3 stars from 59 reviews. Hilton Hotels & Resorts has resolved 19 complaints.
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