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HOM Furniture
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2.4 22 Complaints
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HOM Furniture Complaints 22

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11:58 am EST
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HOM Furniture They don't care

I recently bought a $799 Sitcom Edo King bed from their Woodbury, MN store. It was a Saturday night, 5pm. The Salesman, Bob, was ok, but not too enthusiastic. So with no real input from Bob, me and my wife liked the bed and purchased it. Of course they did not have it in stock at their store, the had it at their distribution center in CoonRapids, some 30+ miles away.

So I head out there that night, pick up the bed and get home, excited about getting this thing put up... Start assembling the bed, 80% of the screws are missing... The stores were closed for the night, so I call in the morning.

After at least 12 minutes on hold (no physical person answers the phone, you must go through a menu and wait) I get someone, explain the situation and get put on hold for another 15 minutes. Katie, from their CoonRapids service department says they will pull some beds and look for the screws for me. I was not rude, although I was pretty upset... you buy something for this much, you expect a bag of $5 dollar screws to be in there (the instructions say they should be).

I never get a call back, I have to call them another 2 times, wait on hold then Katie tells me that Their warehouse person is not finding any screws with the other same style beds either... Now, I can't imagine that I'm the first person, in all of the states where HOM operates, to buy this bed, so I assume they have heard of this problem right? No she says, happens once a Blue Moon... Anyways, now it 2 days and nights later, still no phone call and I am sleeping on a bed with basically just slats run across them, UNSCREWED; Headboard, UNSCREWED, support beams, UNSCREWED, ME, SCREWED.

Great customer service right? I will never buy from these unethical people again.

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Rhinosaur
US
Apr 30, 2011 11:34 pm EDT

Agreed..I worked for this company too. The amount of shady things that go on behind the scenes is crazy. Spray paint leather furniture to hide scratches, use sharpies to cover some wood scratches. We were told to hide the damaged furniture in hopes that the customer wouldn't see it within the 7 day return window. The major problem is the delivery guys don't get paid for the delivery if the customer notices a little scratch, so they are almost forced to follow suit and hide the damage or distract the cutomer so they don't notice. I would NEVER BUY ANYTHING FROM HOM FURNITURE

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none999
US
Nov 19, 2010 6:20 am EST

Yeah...try working for this company. The term "unethical" doesn't even begin to describe it.

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3:45 pm EDT
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HOM Furniture Awful experience

On August 11, 2008 I purchased new furniture for my daughter's bedroom. None of the furniture was marked as being "on sale". Subsequent to my purchase, the furniture has gone "on sale" at least twice. The price, however, is always the same. HOM has a policy of refunding the difference between sale prices and regular prices. Unfortunately, this policy seems to be worthless, as the price for the furniture, at least in this case, whether it is "on sale" or not, is always the same. Apparently what HOM does is event some fictious price that they discount from, resulting in a "sale" price that is the same as the regular price.

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Overview of HOM Furniture complaint handling

HOM Furniture reviews first appeared on Complaints Board on Sep 27, 2009. The latest review HOM Furniture Westwood Leg Table was posted on Sep 19, 2023. The latest complaint Counter Height Chair was resolved on Aug 16, 2022. HOM Furniture has an average consumer rating of 2 stars from 22 reviews. HOM Furniture has resolved 8 complaints.
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  1. HOM Furniture Contacts

  2. HOM Furniture phone numbers
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    Onalaska Store
    More phone numbers
  3. HOM Furniture emails
  4. HOM Furniture address
    10301 Woodcrest Drive NW, Coon Rapids, Minnesota, 55433, United States
  5. HOM Furniture social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all HOM Furniture contacts
HOM Furniture Category
HOM Furniture is ranked 67 among 372 companies in the Furniture Stores category

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