HomeShop18’s earns a 2.7-star rating from 43 reviews, showing that the majority of customers are somewhat satisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
no refund
Homeshop18,
I am waiting for the refund of my money and the customer service is just saying that they have credited the
amount in my account and giving me the RR number # [protected].
Logically i have no amount transfered to my account. I had purchased the product online on 19th of Sept, 2011
as per the records in my bank account statement . But no records of refunds.
I have sent them my bank statements aswell ; but just raising complaint#s. I Just wanna my money back.
I am spending a hell lot of money just in making the calls and burning my patience.
Thanks,
Anuja
Sourabh, Can you be precise and tell me the exact turn around time by your company. Please be precise this time.
If your company doesn't want to give the money even after a month ; you can ask them to keep it as charity
or if you don't wanna any charity then either give back my money or send me some other goods of the same amt.
http://www.homeshop18.com/return-policy.html :)
Hi guys ... NOT 20 DAYS But 20 working days are also over ... still no refund !
Hi ... Its almost 20 days .. still waiting for my money ... Please speed up the operation if any.
If needed i can attach my account statement aswell. Let me know (if its needed).
Yes sure. The refund mail which i got on 29th Sept has the following details
Thank you for shopping with HomeShop18. We wish to inform you that we have processed refund against order number:[protected], sub order number [protected].
Refund Process:
For credit card /Debit card mode of payment, refund processing time is 6-8 working days (?).
The complaint has been investigated and resolved to the customer’s satisfaction.
no product and no refund
I ordered Sony Ericsson Mini Pro through their website. I ordered it on 7th of August and they promised to ship it by 11th and will deliver by 16th. So far all they have managed to do is verify my order
which happened the next day. After that despite repeated reminders, nothing from them. It has still not been shipped. And while talking to their customer care, they are rude, unprofessional and absolutely do not understand the problem. I wonder If it takes them a week to process just the order and another week to deliver it, they have definitely got some problem. I believe It is Fake site with no Business sense and do not believe in customer care.
UPDATE: Since I did not receive the product at all on 16th. So I called and asked them to cancel it. For three days they are saying that they will cancel it but they have not cancelled it at all. They kept lying to about the cancellation. And now they are saying that If the courier comes just do not accept it and once we receive it back we will cancel the order. How horrible is that, Not only that they say they can’t cancel it because it has been packed. I mean how stupid is it that you can’t cancel an order that has not even been shipped. Now I am left without money and without the phone. FAKE SITE.
The complaint has been investigated and resolved to the customer’s satisfaction.
“A happy Customer might tell a friend but an unhappy one will tell the world” This completely depends on the company whether they want to let the customer tell a friend or simply to the world. I unfortunately fall in the second category of the quote.
When a customer purchase something from a shop he wish and trust to get a good service. But unfortunately Hometown a big home decor providing company does not believe providing good service.
Many promises are made at the time of purchase but when you are in need of service they just there back to you.
My personal experience goes like this :
We purchased some 7 wardrobe from Hometown 2 years back. Due to an ill fated accident one of the door of our wardrobe broke down. We contacted Hometown for help they made arrangements to send a carpenter to our house he inspected and said we will get your door soon. After that we continuously tried to contact the person sometimes he said he is busy and didn’t received our call and sometimes he just ignored it. We didn’t get any positive response from the person we moved personally to the Hometown shop which is at Marathahalli. We were asked to meet the concern person and we provided him with all our details. He assured us saying we have raised the complaint and will fix our problem ASAP.
We tried calling this person now he also started ignoring our calls and o response came from him.
So this is the service you are going to receive after purchasing furniture from Hometown
So I would like to request customers out there that if you willing to purchase anything from Hometown please think twice before you make the purchase because this can happen to you too.
My Contact Number is- [protected]
Dear Customer,
Kindly share your Order/Suborder number, so that we can assist further.
Regards,
HomeShop18!
I am facing the same kind of experience. They say they have refunded the money to my account but my account doesnot say the same. I gave them the acccount statement aswell ; but no call back from HOMESHOP18.
I
Please provide us your order number so that we can resolve your issue
defective broken product received.
Hi,
I received from homeshop18.com very bad quality product.
I ordered a Eagle 3 PC non stick cookware from them. It was broken on arrival and had very cheap quality platic handles.
Proof:
http://i53.tinypic.com/35jgs61.jpg
http://i52.tinypic.com/2zxoaqo.jpg
http://i56.tinypic.com/2141e1g.jpg
They are neither refunding me or giving me a replacement.
Order No: [protected]
I don't know what to do. I already complaint thruough their website. Not callback received.
I don't know what to do.
Regards,
Piyush
The complaint has been investigated and resolved to the customer’s satisfaction.
defect product
I ordered a 72 pc Everwel Gold Dinner Set which included additional 2 Handis (alongwith the lids) and four serving bowls vide order No. [protected]. This set was delivered to me on 2nd July, 2011, but with dented and cut in the 2 steel Handis( alongwith lids). Immediately, the customer care official of HS 18 was informed over telephone about the damaged set of Handis. On 11th July, 2011, HS 18 delivered the 2 new Handis but without lids.
The service of HS 18 customer care official is very poor. It seems the official of HS 18 has not noted the details of the damaged product and without checking delivered the Handis.
I had been shopping from other TV channels/ websites, but I had never had any problem related to product and its delivery .
I am regular viewer of all channels of Network 18 and liked the programmes on the important topics of public interest presented by them. Network 18 is a reputed channel group. Seeing their goodwill I opted for the first time to make purchases from Home Shop 18. But It s very sad that the product and services provided are very poor compared to other Shopping outlets. I feel that the officials of customer care are of the view that only once the customer should purchase the product from HS 18 and not after.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had ordered some stuff online from HOME SHOP 18. After 3 days of NOT PROCESSING my order, I called up their CUSTOMER CARE - [protected].
Me and wife were disrespected by an arrogant customer rep. She kept repeating herself and cared a damn about our order. She owes an apology to us.
- NSND
my order no is [protected] but after get a message on mobile that 2-3 days u get ur product
but till now i not get it.
any information send on email raghupathak150@gmail.com
cell no : [protected]
d/authorities
your services are the worst ever experienced by me.your credibility stands on extremely slippery grounds.i assure you that niether i will avail of any of your services in future nor would recommend any prospective customer to do so.you are really a pain in the neck.
I placed an order for a bike cover wide order no-[protected] on the6th of june 2014 promising cash on delivery.Retaining my good faith in the services of home shop18 i agreed to their terms and conditions. But to my utter surprise i received my order today on june14 2014 in very bad shape and condition. the cover was damaged and torn.this proves the carelessness and irresponsible attitude of the so called reliable services of home shop18.U certainly have breached the code of trust.
this experience proved to be an eye opener for me. This is going to be my first and last connection with the service provider.first you delivered the damaged goods purposely and on registering a complaint ask us to courier it to you.Why were the goods not checked and then delivered? this speaks volumes of your indecent behaviour and worst services. i feel utterly cheated.anyhow i extend my thanks to one of the worst service providers around
Found cheated
JAI SINGH RAGHAV (a never would be again customer)
P.S. HOME SHOP 18 seeks a perverse pleasure in cheating its customers
subject- defective piece delivered and poorest of the poor services
hello sir/mam
I placed an order for a Dinner Set
Sub order Product Product Details Status
[protected]
Submit Ticket Diva 34 Pc Dinner Set by La-Opala-Petite Blue
Seller: New Age Corporation
₹ 2495
Write a Review
Order Placed
September 27, 2013Order Shipped
September 28, 2013Order Delivered
September 30, 2013
which includes
Content 1: 6 Pc Full Plate
Content 2: 6 Pc Quarter Plate
Content 3: 6 Pc Vegetable Bowls
Content 4: 6 Pc Soup Bowl
Content 5: 6 Pc Spoons
Content 6: 3 Pc Serving Bowls
Content 10: 1 Pc Oval Platter
Order Number Product Description Payment Option Order Value (Rs.)
[protected] Diva 34 Pc Dinner Set by La-Opala-Petite Blue Cash on Delivery 2495.0
shipped vide AWB # 54509036945through Blue Dart .
i found that one full plate is already broken...
so you are required to replace the set or to refund back... or send me one new full plate .
thanks
vinit
The Customer Care executive Shri Rajender Singh called and resolved the issue and I have received the lids. However, the experience of shopping with HS 18 had not been a good one.
Dear Sir,
We are sorry to know about the experience you had while shopping with us.
Your issue will be resolved at the earliest and you will receive a call form our customer care executive on this regards.
Thanks,
Team HomeShop18
Hi there,
We sincerely apologize for the inconvenience caused. Please provide us your contact details so that we can resolve your issue as soon as possible.
Regards,
Homeshop18 Online Support Team
Your feedback is important to us Keep Posting!
delivery
They are not bothered about the delivery of the product if the payment is made in advance.Order no.[protected], order place on date-23rd June2011. Item nameBeetel Dual SIM Mobile phone. till date delivery is still panding. I have remind so many times but response is very poor.
Dear Sir,
We are sorry to know about the experience you had while shopping with us.
Our customer care executive will give a call and will resolve the issue for you.
Thanks,
Team HomeShop18
no delivery of product
I have placed my order with Home shop18 on 19th July . At the time of shopping i was promised to receive the product in 7 days. But till date there is no response for delivering the product.
Track product is very poor feature on there website. Till date the product status is only showing Verified and nothing else.
This is very pathetic service. I will never do any shopping from HOMESHOP18 instead i will go with other shopping sites.
Regards
Hitesh
[protected]@yahoo.com
I have ordered a Microoven on 03/Mar/2017 and the order number is [protected], they have promissed to deliver this production in 10 days and even today (27/03/2017) I have not recived. I have made the payment by Cash and I do not find any contact number nor support email ID on their website. This is very very poor service to customers.
Order Num : [protected]
My Contact Number : +91-[protected]
eMail : subrata1974@gmail.com
Please send me the product or refund my money back.
I have ordered several items from the above-mentioned shopping site, and the products that they have delivered to me was neither of the standard quality nor of the approprite size or quantity. I have complained about the same via their call centers, but the response that I got from them was very poor, and in no way I am gonna shop from them anymore and nor do my friends, all of them had bad experiences.
I have purchased onida mobile through home shop 18. Since payment was not made in advance they have delivered the material on cash on delivery basis. But as the mobile was not charged, I have made payment to courier. Later I found that the mobile is not charging at all. I have visited onida shop also and they asked to bring invoice which was not send to me alongwith the product. I have complained to home shop 18 ( complaint no. 5946378) and they promised to send copy of invoice through email & by courier, but till date I received non.
I have placed my order on 10 july. At the time i was promised to receive the product in 15 days. but till now there is no responce of delevering the product. i am not happy with this. i will never shop on homeshop18 again.
Dear Hitesh,
We are sorry to know about the experience you had while shopping with us.
Please provide us your order number and we will resolve the issue immediately.
Thanks,
Team Homeshop18
Hi Avinash,
We sincerely apologize for the inconvenience caused. Please provide us your Order ID and contact details so that we can resolve your issue as soon as possible.
Regards,
Homeshop18 Online Support Team
Your feedback is important to us Keep Posting!
items not delivered
HI, can u tell me why my shipment is on hold and not reached the destination.Its been pending since 10 days from www.homeshop18.com.i have purchased for my cousin in india as online purchase via card.
When i am contacting blue dart the courier they are not replying me.i need a proper solution into this, otherwise i will take this to concerned authorities for the review.i called your customer service also and they promised to do the needful, but not.I am really sad due to your way of treatment thru such a bad courier companies.
i need a proper reply on the same.This is my address for delivery and airway bill tracking number.
Waybill No : [protected] Reference No : [protected]
Contact Name: Yasir
Mob: 0091 [protected]
email: [protected]@gmail.com
bill invoice not given
Hello!
This is w.R. T to my order no. [protected] delivered on 16.04.2011.
The hardcopy of the bill/invoice was not provided to me against the product for which I had made requests several times, but till date the same has not been sent.
Subrat
The complaint has been investigated and resolved to the customer’s satisfaction.
Delivery personnel are rude and misbehaving. Also products are delivered without invoice or bill.
Hello,
Homeshop arranged for the pickup of the defective handset on 18/05/2011. A TNT agent picked up the phone vide invoice number DO290549859WW on 21/05/2011 1710 hrs. I informed the Homeshop customer care about the pick-up on 23/05/2011. But I see no response coming my way even tough a week has passed. Waiting ang waiting only!
No justice, no redressal. Thats wat the customers are for.
M.K. Gogoi
hello,
my name is suyash
A few days ago i have bye a spice mobile and now mobile's charging point was loosed automatically so i want my order bill just send it to my E-MAIL ID
(suyash.morfy.sankalp@gmail.com)
THANKS
I had a ridiculous experience with Homeshop18.
1. I purchased the Fuji zone touch screen mobile in October 2010.
2. The mobile was delivered to me without the data cable/charger cable; spare stylus and battery and the mobile pouch. These items were shown in the ad. to be part of the mobile set.
3. I reported the matter to homeshop18 customer care and I received the mobile pouch and the data cable/charger cable onle in December 2010.
4. After charging I inserted the SIM card and found that the screen was defective. I reported the matter immediately to the customer care in January 2011.
5. The homeshop18 customer care arranged for replacement. As directed I sent the mobile set in the packet arranged by homeshop18 in February 2011.
6. I received calls from Nakamichi Techno Pvt. Ltd that I have to pay Rs. 1300/- towards the repair of the screen in late February 2011 and march 2011. I refused to pay as my deal was with homeshop18 and not Nakamichi Techno Pvt. Ltd.
7. I received the defective mobile back in early May 2011.
My repeated calls to the customer care led me nowhere. After I sent two emails I received a SMS stating that the homeshop18 team was not able to contact me. When I called back they were beating round the bush. They said that the warranty was for six months only. But I had sent the phone within the stipulated time. Then they were saying that it was not a manufacturing defect and was a critical damage. Let me tell you that the screen was defective from day one and there is no sign/mark of external damage on the screen. Hence it is a manufacturing defect only. When I tried to tell these facts the Customer Care executive disconnected the phone.
Is this the way to deal with a customer? The bonding with homeshop18 seems to be withering away with the feeling of being cheated away. Please tell me, is there a way out of the present situation? Where can I get justice as the case seems to of fraud and cheating.
M.K. Gogoi
Dear Subrat,
We are sorry to know about inconvenience you had to face while shopping with us.
Thanks for providing the order number, we are looking in to the issue and will call you immediately on this.
Thanks,
Team HomeShop18
fraud - cheaters
It was my neice's bday on 14 april 2011 so as planned, I ordered a hcl handheld gaming console by calling homeshop18 customer care on 12th april and placed the order. It was an express delivery product and they assured to deliver it in 2 working days time if order is placed before 12pm (as mentioned on the site). The delivery city location was listed on their site as well.
I received a confirmation on my cellphone the same moment that my order no. Xxxx will be delivered on 14-04-2011. I kept waiting until 15th and then called customer service who stated that they would try to deliver it by 16th april as it has been shipped on 14th itself (god damn' them).
Called again on 16th and now I was told that due to ram navmi holiday it was delayed and now it would be delivered aon monday 18th april as sat-sun would be off for the courier company (wtf?)
I asked that idiot since when have courier companies started taking sat-sun off and he had no answer. He stated that he would make sure it's delivered by monday. I told them you people are a cheat and I would inform everyone on all blogging sites. I know telling him is of no use but still...
Today i.e. Monday the product wasn't delivered too.
I'm happy that it was a cash on delivery (cod) order so I can happily refuse when it arrives (if it does).
However they cannot understand the kind of embarrasement I faced coz I wasnt able to gift my neice what I had planned to gift her at the 1st place. However @ da end I would suggest everyone to stay away from these cheaters.
Never place an order with them. My 1st experience has been my last!
Saurabh matta.
Simply saying sorry doesn’t help the sufferer !
You have gained yourself a dissatisfied customer and i’m sure my review would affect other MSians decision to shop from your pathetic organisation.
Anyways thanks for your useless efforts coz at the end my brother who is at a dignified post @ Dehradun called up your courier company and got it delivered at his office yesterday !
So it wasn’t something extra-ordinary that you did for me. I still have the same opinion about you.
Dear Saurabh,
We are sorry to know about the experience you had while shopping.
The issue has been resolved and you will be receiving the order by today.
Thanks,
Team HomeShop18
nikon coolpix 12 megapixel digital camera
I was in search of a slr camera as I am interested in photography. Today I was surfing through homeshop18’s site and I saw nikon coolpix 12 megapixel digital camera model no: p90. I was surprised to see that homeshop 18 is providing 11% discount and on ordering the product the shipping will be free. The most surprising was they are allowing the payment through emi. I liked it very much and ordered it today itself. I will receive it in a week’s time.
With the first EMI the camera is with me. 3 more are left but happy to see the camera in my hand. Its a pleasure having a transaction with Homeshop18.
The complaint has been investigated and resolved to the customer’s satisfaction.
MY HS18 ORDER [protected] IS DISPATCHED ON 17-07-2014, VIA FIRST FLIGHT WITH AWB NO.---D991L1064573. BUT TILL DATE YOU NOT DELIVERED ?
mobile handset recd of imported 1 year old - then what about battery life???
To whoever interested to know, what "homeshop 18" sends to the valuable customers?
Order no.:[protected] / dtd. 09.01.2011
Sub order no.[protected]
By getting inspired from the homeshop 18, I have placed an order for karbonn dual sim touch screen mobile phone - k570 model set.
The order recd by me on 14/01/2011 with a great difficulty!
But when opening the recd pack, I found the set was imported in the month of jan.2010! That means it’s of one year old!
Immediately I rang to “home shop 18” customer care center on this issue, since the battery needs to be replaced due to year old! But the replied given was “ours is of huge company we can’t see all that, any how you receiving the order set of same specification is of a great thing!"
Now I am worried about will my handset battery live long? Should I once again incur overhead expenditure for the new one from the market?
So before anybody placing the order from home shop 18, kindly glace what has happened to me and then decide whether one should place an order for taking considering only on the price factor?
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there,
We apologize for the inconvenience caused. As per our discussion, we have shipped new phone to you. You will receive the product within 3- 4 working days.
Regards,
Homeshop18 Online Support Team
Your feedback is important to us Keep Posting!
low price lcd tv
I want to buy an lcd screen for my computer. And I don’t know which one to buy. I want something around 19 inches as that is the available space that I have. I have seen the viewsonic, samsung and the lg lcd tv’s and all of them seem to be around the same price. But I think that I will go for the lg because I like the brand and the price seems to be affordable. I looked on homeshop18 and I found out that they have the lg 19 inch lcd tv which is a lot cheaper than the others and is of better quality. And they give a warranty as well. I will definitely purchase it from homeshop18 today.
I received the delivery of the LG LCD TV two days ago from HomeShop18. I’m so happy with it. The colours are so amazing, especially because I watch a lot of movies on my computer screen because all of my movies are on my external hard drive. The screen is also very good for generally online browsing as the resolution is very good. Thanks so much Homeshop18 for delivering it on time. I feel like it is a Christmas gift to myself!
The complaint has been investigated and resolved to the customer’s satisfaction.
use homeshop18
Wow, I had ordered the fujezone 7 inch digital photo frame from homeshop18 yesterday, and imagine my surprise when they immediately called me to verify my details. These days you cannot tell when identity and credit fraud will happen online. It is so amazing that homeshop18 calls to verify the details of the credit card. Not only have I saved money by using homeshop18, I also know that their portal is safe for online shopping! Only yesterday I was thinking how good their deals are and then today they show themselves up! I would recommend to all of you to use homeshop18 as they are definitely the best online shopping portal in india.
I just received the Fujizone digital photo frame from HomeShop18 a few hours ago. It is quite amazing that they have sent it within the time frame that they mentioned. I really did not expect this. Thanks HomeShop18 for delivering the order in time!
The complaint has been investigated and resolved to the customer’s satisfaction.
now i paid and gift sb for free, bcoz sender name is not on the box==, very funny
I am not rich to buy free gift to a stranger
NOTHING FREE IN THE WORLD
Waybill No : [protected] Reference No : [protected]
why u send it and dont put sender name on it?
I PAID AND MY NAME
NOT MYSELF ORDER TO MYSELF, MY CARD MY NAME
NOT MY FRIEND NAME
HOW COME U DONT WRITE MY NAME?
HE REJECT BCOZ SB SEDN TO HIM, , NOT HIMSELF ORDER TO HIMSELF
u dont KNOW NO SENDER NAME ANYBODY CAN REJECT?
I CONCT U ALMOST EVBERYDAYAFTER I PAID
BUT AFTER 15 DAYS JUST REPLY ME AND CONATCT MY FRIEND TODAY
I PUT MY NAME ON MY ORDER WHY U DONT WRITE ON BOX
IF BOMB INSIDE?ITS COMMOM SENSE
U HAVE VERY SILLY SERVICE
EVERYBODY PUT SENDER NAME ON TEH PARCEL OR DOCUMENT MAIL
DHL.TNT.OCS, ...blah blah
ITS VERY FUNNY I PAID
BUT MY FRIEND REJECT IT BCOZ NO SENDER NAME ON IT
AFTER I PAID, I CONACT U EVERYDAY BUT NOT A REPLY AT ALL
THEN I GOT TH RESULT IS SB I DONT KNOW ATE IT?
I SHOULD CHOOSE infibeam...IF I KNOW HOMESHOP 18 HAS SO MANY COMPLAINTS, , I WONT CHOOSE IT
I have purchased Fujezone Mohines (Touch screen + ASE17) from HS18 during Aug 2010. The product were supply with two weeks. After few days (about 17 days) lead of both charger are unserviceable and some days after both earphones of the both mobile were unserveable. I personally contacted with Nakachini Ltd at Sabedula, Saket, New Delhi with unserveable leads and earphones, but they denied to replace. Representitive of Nakachini are ready to supply on cash payment. I purchased the same items from Nakachini on cash payment of Rs 600/- (two leads only - Not charger, and two earphone). I told all of the customers that this is froud (either by HS18 or Nakachini (mobile company). All customer are requested to beware such type of fraud.
product not delivered
I am rajesh kumar from mohali punjab. After watching homeshop18 commercial on t.V. Have ordered one fuzezone mobile phone rs3499/- on 17th oct through my hdfc credit card, order no{[protected]}. I told by the executive of homeshop18 thah it will take max 7-8 working days. Bt still I have not received my order. Everyday I call on the helpline and they gives me fake assurance and next delivery date. I am very upset and fustrated.
Plz help me out.
Plz chk I have attached the coruier status, according to which my product has delivered.
Rajesh
Contact no-[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Complaint No. - [protected]
Brought a Terry Cotton Bath Towel from Homeshopprod18 & found defective at the time of Delivery. Logged a complaint (No.-[protected]) on 31/07/2017.
Even after returning the Product to HomeShop18 & provided the Proof of Delivery still not received my payment. Called many times & talk to them even for hours & hours, run from pillar to post but did get any confirmation about my payment.
Looking for help...
I lost my Cell phone at a new year’s party and I really want to buy a new one, but I am so confused about which one to buy. I was browsing through HomeShop18 and I found the Nokia 5530, and I really like the features that it has, particularly the 3MP cameras that it has along with LED flash! And it seems affordable too, because HomeShop18 is offering a discount on the model as compared to the store price. I think I will buy the phone from HomeShop18, particularly because they have express delivery and I can get it soon then.
I have placed two orders no. [protected] and [protected] on 27th Jan;2017 with homeshop18 committment to shipped in 2 working days. But till now (7th Feb; 2017) it has not been shipped, Moreover i whenever i am calling these guys they are saying it will be delivered today or tomorrow, but it never shipped. If i am requesting them to cancel the order, they dont have the machanism to cancel the order. If they are not able to handle the order you should not take the orders. The heights are such that these guys does not bother to send a message or mail to customer that your order will be delayed due to some reason. They dont have that much of guts, now customer has paid the money all botheration should be to customer only, to track.
Now this is the main reason why online shopping is not popular in India just due to some of these cheap vendor, on TV they are making big promises in two day through express delivery. But reality everybody knows. Not only politician are screwing India these guys also taking india's reputation to dust.
And i am not sorry for my bad words, because these guys deserve it
why dont HS18have a customer care email id on there website? why everyone has to call / sms to reach you?
Hi Jyoti,
Apologies! Your refund cheque of INR. 649 has been delivered through Blue Dart Courier, AWB no.[protected] and It is received by Riddhi on 14th Nov 2017 Please confirm .
Regards,
HomeShop18
pls spice 5700 mobile not touch skin product give return phone ord no.[protected] & complain no. [protected]
bharat sarvaiya
surat
Dear Homeshop 18 Online Support Team,
I have been thinking of ordering the Kindle from your website, but now the numerous complaints regarding your site is giving me second thoughts. I live in Noida, Uttar Pradesh, and therefore called up your office to see if i could just drop in and ay cash and pick up my order, especially since it says 'in stock'. Please advise what I should do. What assurance do I get that I will get my order and also that I will get something original?
Hi there,
We sincerely apologize for the inconvenience caused. Please provide us your contact details so that we can resolve your issue as soon as possible.
Regards,
Homeshop18 Online Support Team
Your feedback is important to us Keep Posting!
I finally purchased the Nokia 5530 from HomeShop18. I ordered it last week and they called me later to confirm my credit card details. I opted for the normal delivery because I had an old phone to use for the time being. And the phone arrived yesterday, on time. I’m really glad that they deliver the products when they promise. It is great to shop with such a website. I recommend to everyone here that they should shop with HomeShop18 as they have very good deals and their service is very prompt.
i knew why now, , bcoz homshop18 just offer a place to sell but after order shipped, , they dont care too much
thats why they ask me to call courier by myself
they should follow the courier if i have problems, not i call by myself
late delivery
I ordered hcl med-75 gaming console from homeshop18 on 05 oct 2010 and was told that none out of 2 colors (blue and white) shown on tv was available, instead only black color was available. Though I wanted the blue, I immediately placed the order for the black color. On tv as well as on internet this product is shown as an express delivery product to be delivered within 48 hours. After waiting for more than 6 days I gave a call to homeshop18 and was told that no details is available. My order arrived the next day evening that was close to 8 days and 4 times the time promised.
When I opened the box it was not the black color but white color which I least wanted.
Again I called and told all what has happened but they took all complaints (delivery-time, game color) very casually saying it all happens and they would take care of all the shortcomings from the next time onwards.
Incidentally it was my third not so pleasant experience with homehop18.
received damaged product
I have purchased anjali non stick 6pcs from home shop 18, noida. Product code: 14j10-anji. This payment for rs. 1999/- I made through cash on dated: 17-aug-10. Wide order no. [protected]
Product I received on dated: 17-aug-10, but the product was not in good condition. One of its soucer pot was dented. Therefore I return this product very next day on 19-aug-2010 via tnt pod no. Do7683668ww, as referred by homeshop18, noida. And I requested homeshop18 for replacement. My request no is: 74099.
As per tnt pod this product reached to its destination on 21-aug-2010 as per reference no 340731.
As per home shop 18 they will replace the subject product within 96hours after they received the product back. But there is no any replacement till dated. Please get my pan return as early as possible.
I received the replaced product from Customer Services - HomeShop18. Now I am fully satisfied with the services. So please remove my complaint from the blog as i am withdrawing my complaint.
Thanks to complaint board for resolving my problem.
One of our customers Mr. Sunil Adhau has raised a concern regarding non receipt of sauce pan for his order of Anjali 6 Pc Nonstick Set with on his blog posted on 6 th October, 2010.
Replacement of Sauce pan was not sent to him due to an unfortunate oversight on part of our business partner M/s Anjali .
However, they have now dispatched the sauce pan to him through Blue Dart courier vide Air waybill Number [protected] dated 7 th October, 2010.
This incidence is a stray aberration to the quality standard we strive to achieve for our valued customers.
With Regards,
Sourabh Shrivastava
Customer Services - HomeShop18
Hello, everybody, the good shoping place, In the summer, click in. Let's
facelift bar!
===== http://www.famalegoods.com
Air jordan(1-24)shoes $33
UGG BOOT $50
Nike shox(R4, NZ, OZ, TL1, TL2, TL3) $35
Handbags(Coach lv fendi d&g) $35
Tshirts (Polo, ed hardy, lacoste) $16
Jean(True Religion, ed hardy, coogi) $30
Sunglasses(Oakey, coach, gucci, Armaini) $16
Air jordan(1-24)shoes $33
UGG BOOT $50
New era cap $15
Bikini (Ed hardy, polo) $25
FREE SHIPPING
===== http://www.famalegoods.com
+++
complaint against homeshop18 for not delivering product even after being paid
I had placed an order for one 1 voltas vetris platina 3 star window ac from homeshop18 on 20/4/2010 vide oder no. [protected] for rs.15500/-. I was foolish enough and have made payment of rs.15500/- through my credit card as I was informed by the customer care of homeshop18 that the product would be delivered at the most within 6-10 days. On verification from the "track your order" option of the homeshop18, I could see the information that the consignment has been handed over to the courier. This is the position for the last 10-15 days. On enquiry over phone (14/5/2010), the customer care informed me that as the consignment is big and heavy, arrangements are being made to get it delivered locally, instead of sending it through courier. Then again on 18/4/2010 another lady executive informed that the delay is due some problem going with voltas company, but now everything has been solved and the ac would be sent after necessary packing, and for that due care will be taken since the product is heavy and big, through courier within a day or 2 and I would be informed over sms about the courier company, despatch no. Etc. And the ac would definitely be delivered latest by 3rd may, 2010. But till date (19/5/2010) the position is the same, and I am waiting for the delivery.
One strange thing is that none of the customer care personnel know about the actual position. They have been trained to give wrong information. The "track your order" position informs that the consignment has been handed over to the courier company; one customer care official informs that the product would be delivered locally and then another customer care executive informs that the problem is with the voltas company who has failed to deliver the product.
One thing homeshop18 should remember is that I have already paid for the product and they have not yet delivered the same within the time frame, which is not good business. Moreover, they should never give false assurance, and they should do their homework correctly, before giving any information to the customers. The next thing is that they should never advertise for selling any product, if they are not able to deliver it within the set time. They are not doing good business, which is a shame for them, in spite of all the big names that are sponsoring them.
I only hope they will send the ac in the perfect condition, but god knows when. My advice to the other shoppers, never buy online, because all these online companies do not keep their word. Never, never fall into their trap and buy online. Spend a few rupees more and buy from a reliable shop from your town or locality and have peace of mind.
product not delivered though payment was made
I had placed an order for one 1.5 ton voltas vetris 2 star window ac from homeshop18 on 14/4/2010 vide order no. [protected] for rs.18000/-. I was foolish enough and have made payment of rs.18000/- through my credit card as I was informed by the customer care of homeshop18 that the product would be delivered at the most within 6-10 days. On verification from the "track your order" option of the homeshop18, I could see the information that the consignment has been handed over to the courier. This is the position for the last 10-15 days. On enquiry over phone (29/4/2010), the customer care informed me that as the consignment is big and heavy, arrangements are being made to get it delivered locally, instead of sending it through courier. Then again on 30/4/2010 another lady executive rang me up and informed that the delay is due some problem going with voltas company, but now everything has been solved and the ac would be sent after necessary packing, and for that due care will be taken since the product is heavy and big, through courier within a day or 2 and I would be informed over sms about the courier company, dispatch no. Etc. And the ac would definitely be delivered latest by 3rd may, 2010. But till date the position is the same, and I am waiting for the delivery.
One strange thing is that none of the customer care personnel know about the actual position. They have been trained to give wrong information. The "track your order" position informs that the consignment has been handed over to the courier company; one customer care official informs that the product would be delivered locally and then another customer care executive informs that the problem is with the voltas company who has failed to deliver the product.
One thing homeshop18 should remember is that I have already paid for the product and they have not yet delivered the same within the time frame, which is not good business. Moreover, they should never give false assurance, and they should do their homework correctly, before giving any information to the customers. The next thing is that they should never advertise for selling any product, if they are not able to deliver it within the set time. They are not doing good business, which is a shame for them, in spite of all the big names that are sponsoring them.
I only hope they will send the ac in the perfect condition, but god knows when. My advice to the other shoppers, never buy online, because all these online companies do not keep their word. Never, never fall into their trap and buy online. Spend a few rupees more and buy from a reliable shop from your town or locality and have peace of mind.
I shall wait for a few days more and then take necessary legal action against homeshop18.
[protected] Dec 13, 2010 Order shipped
its DEC 25 ALREADY..I JUST WONDER WHERE IS MY PRODUCT NOW
SEEMS IF I SEND FROM MY COUNTRY, , ALREADY DELIEVERY TO MY CUSTOMER
HOME SHOP 18, , PLS REPLY ME
MY FEED BACK SEEMS GRRBAGE FOR THEM
I order on DEC 13, , then i paid from my DEBIT CARD-I SAW THEY DEDUCT MY MONEY ALREADYT
ITS DEC 23 2010
THE CUSTOMER DID NOT RECEIUVE THE PRODUCT
Feedback [protected] Dec 13, 2010
EVEN IT SHOW ORDER SHIPPED ON DEC 15..ALREADY DEC 213 NOW, ., WHY?
I FIRST TIME SHOP IN THIS WEBSITE BUT MY FEELINGS IS NOBODY REPLY ME, , TOLL FREE PHONE IS ALWAYS OFF
order not recieved
I have ordered a Microoven on 22/Feb/2010 and the order number is [protected], they have promissed to deliver this production in 10 days and even today (14/03/2010) I have not recived. I have made the payment by Credit card and I do not find any contact number nor support email ID on their website. This is very very poor service to customers.
Order Num : [protected]
My Contact Number : +91-[protected]
eMail : [protected]@yahoo.com
Please send me the product or refund my money back.
Srikanth. V
The complaint has been investigated and resolved to the customer’s satisfaction.
Dude just dial the customer service at [protected] i am sure they will be great assistance to you :)
shut down
I recently bought a wespro 5mp digital camcorder (dv502) rs.3999/- on weekend loot in homeshop18, dec.28th. My order no.[protected]. Amazingly, wespro 5mega pixal digital camcorder but it's quality worst than 1 mega pixel and only after the second click camera automatically shut down. After that I purchased two set of batteries of rs. 500/- extra but still the camera is not working.
After that I gone to curewell electronics pvt ltd, mb-167a, gali no.-4, shakarpur, delhi-91, but curewell havn't any agreement with wespro or homeshop18 network for customer service center.
Now I am determined to appeal in the consumer court.
The complaint has been investigated and resolved to the customer’s satisfaction.
never order online.. because we have to pay the courier their product charges.. and after that company never takes responsibility. one such incident. i have ordered wespro handycam via home shop 18. they have been showing this product on TV since one month. when i received my handycam i have to pay courier fellow rs.3500.00 on spot. i open the box, there it was stamped charger/batteries not included. on tv they show it works on AAA batteries. now the problem is when i inserted 4 AAA batteries withing 2 minutes my handycam went off. i complainted to wespro service centre. they say you have to use 1100 mah rechargable batteries. when i said why chargers & batteries are not included in the product. they gave me some funny reply. so i purchase rs.3500.00 for handycam + 500 for memory card + 200 for AAA batteries + 800 for battery charger = rs.5000.00 total. still my handy cam does not work more than 3 minutes. so instead of ordering online. please go to showroom and check this out personally. i am already losing rs.5000.00 for handycam which i have used only 4-5 times but not more that 3 minutes for 4 AAA batteries which cost rs.60.00 for 3 minutes... so beware of these online frauds... spkeng1@gmail.com
Dear sir
I recently bought a wespro 5mp digital camcorder (DV528) Rs.3499/- in HomeShop18, SEP 29/10. my order no.[protected]. Amazingly, wespro 5mega pixal digital camcorder but it's quality worst than 1 mega pixel. we put a SDHC card and the camcorder is not supporting it.
Please replace the camcorder or return the money immediately.
address: KS Prathapan, House no.118, room no.10 Mohemedpur, New Delhi- 110066
MOB : [protected], [protected]
I recently bought a wespro 1.3mp digital camcorder (DV132) Rs.2290/- on weekend loot in HomeShop18, on 9-4-10. I would like to draw the attention towards the repairing of weispro
camcorder MODEL NO.DV 132. I purchased the above camcorder from HOME SHOP
18 on 9-04-10. after one month set was dead and sent to kolkatta, for
repairing on 1-10-10 from where it was sent to Banglore. My address was given
5/2 Azadgarh kolkatta 40, and mobile no. [protected] & [protected]. Today i
was said that the set was not returned from you as yet .complain
reciept, no. is 33901. I E-MAILED to support @jeeves.co.in on 23-12-10. but no reply was given.
I request you to kindly let me know the status of my camcoder.
with regards.
Shekhar Kumar Srivastava.
26-12-10
after knowing about the wespro camcorder performance i dont need this product, so my order may pl be cancelled. my order no is [protected].
I Need Wespro 5mega pixal digital camcorder through HomeShop18
It would mainly depend on their vendors, I came across this concept of brand irritation..if one vendor fails. It effects everyone related to it. Did you try calling them again?
i have buy a new wespro 5.3 cameracorder but my cameracorder battery backup very very spoil.kindly update .
RAJSONY FROM CHANDIGARH.
I recently bought a wespro 5mp digital camcorder. S29-5MpDCam2Wth-WD
Wespro 5 Megapixel Digital Camcorder. Order Number [protected]. Total Order Amount (Rs.) 4799.00 Amazingly, wespro 5mega pixal digital camcorder but it's quality worst than 1 mega pixel. after that I purchased change this product second one also same problem.after that I purchased two set ofbatteries of Rs. 450/ extra but still the camera is not working Good.I want to change it.
After that i call to Home shope 18 cusomer care but I m not satisfied by him.If wespro team don't help me then i able to take action on wespro company
I recently bought a wespro 5mp digital camcorder (DV538) Rs.3199/- on weekend loot in HomeShop18, Apr.23th. my order no.[protected]. Amazingly, wespro 5mega pixal digital camcorder but it's quality worst than 1 mega pixel. after that I purchased two set of batteries of Rs. 500/- extra but still the camera is not working Good.I want to change it.
After that i call to Home shope 18 cusomer care but I m not satisfied by him.If wespro team don't help me then i able to take action on wespro company.
Now I am determined to appeal in the consumer court.
I HAVE PURCHASE WESPRO HANDICAM BUT IT IS THE WORST PRODUCT MY NOKIA MOBILE CAMERA IS MUCH CLEARER THEN THE HANDICAM AND FUNNY THING IS THAT I TI IS HANDICAM BUT WE CAN'T USE WHAT EVER BATTERY SPECIFICATION IS GIVEN IN MANUAL. I CONTACTED TO SERVICE CENTERE THEY ARE NOT RESPONDING
CHANDRA SEKHAR
HYDERABAD
HomeShop18 Reviews 0
If you represent HomeShop18, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of HomeShop18 complaint handling
-
HomeShop18 Contacts
-
HomeShop18 phone numbers+1 (800) 103-1818+1 (800) 103-1818Click up if you have successfully reached HomeShop18 by calling +1 (800) 103-1818 phone number 0 0 users reported that they have successfully reached HomeShop18 by calling +1 (800) 103-1818 phone number Click down if you have unsuccessfully reached HomeShop18 by calling +1 (800) 103-1818 phone number 0 0 users reported that they have UNsuccessfully reached HomeShop18 by calling +1 (800) 103-1818 phone number+91 120 445 5918+91 120 445 5918Click up if you have successfully reached HomeShop18 by calling +91 120 445 5918 phone number 2 2 users reported that they have successfully reached HomeShop18 by calling +91 120 445 5918 phone number Click down if you have unsuccessfully reached HomeShop18 by calling +91 120 445 5918 phone number 1 1 users reported that they have UNsuccessfully reached HomeShop18 by calling +91 120 445 5918 phone number+91 120 618 9818+91 120 618 9818Click up if you have successfully reached HomeShop18 by calling +91 120 618 9818 phone number 2 2 users reported that they have successfully reached HomeShop18 by calling +91 120 618 9818 phone number Click down if you have unsuccessfully reached HomeShop18 by calling +91 120 618 9818 phone number 0 0 users reported that they have UNsuccessfully reached HomeShop18 by calling +91 120 618 9818 phone number
-
HomeShop18 emailscare@homeshop18.com100%Confidence score: 100%Supportanchorhunt@homeshop18.com79%Confidence score: 79%
-
HomeShop18 address7th Floor, FC-24, Sector-16A, Filmcity, Noida, 201301, India
-
HomeShop18 social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about HomeShop18 company
fraud of payment 4200 agst ram parkash patel
Norm Thompson Outfitters
19 reviews
Home Shopping Selections / Direct Response Marketing Group
4 reviews
MorningSave
12 reviews
Worx / RW Direct
36 reviews
Electric Wheel Store
7 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Dear Anuja,
Can you please provide us your order number.
We will resolve the issue for you immediately.
Thanks,
Team HomeShop18